Jpark Island Resort & Waterpark Cebu

The staff, service and friendliness.

Maintenance problems, balcony screen doors that fell off the ledge when I tried to slide it open and I had to grab and reinstall the screen door myself. Luckily this screen door did not fall on my family members. There was a door metal plate (next to the bolt) that was improperly placed and whose sharp edge was protruding which nearly cut my wife's finger. The metal was being held by regular plastic tape! Evidently your staff did a bad job of placing the metal plate In room 806, the second entry key card did not work half of the time. I had to call front desk multiple times for help. This problem went on until we checked out. I didn't know how to operate your 2 TV remotes and I could not find the instructions for the remotes. I had to call help desk for help.

fast room service many facilities

breakfast service chaotic

Facilities and range of restaurants. Nice huge Playroom . Water park, go kart, mini golf , fish feeding, fire dance show . Helpful staff. In room tv connections and program choice .

Some outdoors lavatories need renovation. Check out queues can be long. Should develop in room tv bill for express checkout. Need More towels in room. No cutlery or plates for suites with microwave facilities . These comments are nit picking and meant to be constructive .

Water park your kids will surely love. The staffs were super friendly and helpful. The food was great. We loved the seafood platter at the Coral Restaurant. My kids had so much fun. The room is clean and spacious. The whole resort is clean and spacious. We have an extra booking outside booking.com the pororo suite, best room ever specially for kids.

This is an honest review from a person who've been to different beach resorts here in the Philippines. Their beach is not good. If you're looking for a good beach, jpark is not for you. Water park, pools and everything is great, but not their beach.

I loved the breakfast buffet selection! The staffs were extra helpful, attentive, and nice. There were plenty of kids around the hotel but it did not bother us. The place is massive and has plenty of things to do for everybody. I particularly enjoyed the morning walk around the property after a restful sleep at our unit. We saw one of the best sunrises in the Philippines on our balcony.

We did not like the first room that was assigned to us. It was very outdated and had no views to be wowed at, except looking at the back sides of the property. After calling the front desk and request for an upgraded location and view, we were quite satisfied.

Facilities are great for family. One of the best is the service from most staffs. Staffs greet by placing their hands on their chest & bow. Such a great touch of a wonderful service coming from the heart. My wife loves the SPA they have great options to choose & service and skills of their therapists were really commendable. Carlo from Coral Seafood was such an awesome guy & Chai Hing restaurant is worth dining too. The sea in front is clean and clear. The buffet was massive and they change their menus daily.

Kiddy pool area where floor paints already peeled off, it might be good to upgrade. Common toilets and changing rooms are so smelly.

Fantastic place for young kids. A number of swimming pools that cater for babies, toddlers and older kids with lots of pool beds that had shade. The pool bar was also great, and you could order food as well. The food options were great, there are a number of restaurant options with good food and service. Also the nighttime entertainment was excellent too. We had a great time.

It was a bit annoying that you had to pay extra for the Pororo play area and also for the Segway cars. Also the pools probably need a bit of maintenance as some of the paint at the bottom was peeling off. The decor in the rooms was a bit dated too but that didn’t really matter as the rooms was spotless and the beds were comfortable. Location was not the best if you want to go out at night (in Cebu for example) as it about a 15 minute drive from Cebu. But if you’ve got small kids it’s perfect as you can have dinner at the resort each night.

Our stay was awesome except it was raining every single day and we have a cabana which is we never enjoy it because of the rain, I hope they give us something because when we check in our first day it was raining already the whole time we are there the weather is not cooperating, it’s not the Jpark’s fault but I hope they will think to make our stay more memorable we never had time to enjoy the pool because it was raining, but over all it was good.

I hope that was not raining the whole time we’re there 😏

The kids enjoyed the 3 swimming pools and the big slides, and we enjoyed having a drink in the bar on the beach at night...

Building G where we had our rooms is a bit "far away", though there is a covered, open gallery to go to the restaurant and pool area. The beach is mundane but of course you are right in the "city", no unexplored wildness was expected... The access is not as easy as you would think from a quick look at a map - it may take 30 minutes for the taxi just to go around the airport, the popular districts to be crossed have very narrow, unmaintained streets...

Hotel is clean and has good facilities for kids, several water slides. Food is great, several restaurants on the territory. Personnel is extremely friendly and helpful.

Restaurants are pricey, average bill $A80-100 for family of 4. Better not to go outside - it is a completely different world. Prices in hotel in general are high for everything.