Crimson Resort and Spa - Mactan Island, Cebu

This resort was wonderful! We were a family of six, and all of us enjoyed our week at Crimson tremendously. The staff are exceptionally friendly and professional and will go out of their way to solve whatever question you may have. The rooms are very clean and spacious, the gardens lovely and the spa beautiful. All of the food we had at the resort was delicious - not the cheapest, but worth it. We used the spa several times, took part in an organized snorkeling tour that was great, kayaked, jogged and made good use of the gym, pools and yoga classes. Having visited many resorts in several countries, the Crimson is now our favorite of them all. You rarely see such consistent professionalism combined with outstanding friendliness.

This was my third visit to the resort and I enjoyed this one the most. The staff were fabulous, nothing too much trouble for them. Excellent breakfast and pool facilities. Dining options limited due to ongoing recovery from 2021 typhoon but both Enye and Azure Beach Club offer great food and service (shout out for Grace at Azure!). Two additional restaurants to reopen in April 2024 will complete the picture. No effort was spared for The New Year's Eve party and everyone had a wonderful time.

Dining options limited for understandable reasons but soon to be remedied.

The resort is very comfortable, clean and well staffed. I had made some requests prior to checkin as my wife and I were celebrating our wedding anniversary. In all aspects of my requests, all staff exceeded my expectations completely. All staff were extremely friendly, considerate and helpful. This started from the time we checked in including car valet staff, concierge staff, checkin staff, pool staff and the restaurant staff (theres plenty of choice of food from all the restaurants operating)The pool area is well maintained and the lifeguard on duty was doing an amazing job. At any time when people were in the pool swimming or just relaxing, his eyes never left the pool. Job very well done. The food for our private dinner at one of 2 Pool Cabanas was exceptional. Beautifully presented and well prepared. None of the dishes we had were at fault. A true credit to the kitchen staff and the chef. Our waiter/server for our private dinner was extremely courteous and helpful. Thanks Ricardo

Because of the nature of my requests, there was some additional costs which did add up significantly. However, the outcomes exceeded my expectations. Keeping in mind of course that Crimson is a 5 star hotel, and you get what you pay for, no matter where you are in the world.

- Staff was exceptionally friendly, helpful and fast in any manner. They have been very proactive with e.g. refilling water or cleaning finished dished - Verx exclusive feeling as restaurants are not overly crowded or at the pool / beach there is enough space for privacy - Massage at pool was also a very nice experience - People at the reception went the extra mile with every request we have made.

- Outside the resort you need to go by car ~ 5m before getting to a street to walk around. That's not a big thing but the only 'negative' that can be mentioned

Amazing resort, beautiful and clean and staff are incredible. If i am ever coming back to Mactan that’s the only place i am staying in. We’ve stayed for 6 nights and loved every single minute there. Rooms are large and comfortable and very clean. The infinity pools are extraordinary and they leave clean beach towels every morning. They have a lovely small veal as well but me and my partner spent our days at the pool ( as we’ve had enough beach time in El Nido) Morning breakfast is so nice and you have two restaurants for it which makes it less busy. Azure beach club has is amazing. Juvz one of the staff has served us for almost the entire stay as we would go there for happy hour and then dinner. He was extremely polite and friendly . And the food omg…I’ve had the clams at least twice and that burger was the best I’ve ever had hah. Hotel offers free shuttle into Cebu which is amazing. The schedule can be improved, but hey…still free shuttle.

Nothing- everything was excellent

The facilities are very well maintained, there are several good options of pools and restaurants, also had a cute little private beach where you can just sit down and relax. The spa was under renovation the time I visited but they opened sepere room and the massage was amazing. I fell asleep during!

Sometimes the staff came too frequently to ask if you want to order more when you are chilling, also multiple different people would come and ask. It's friendly, they don't push on anything and maybe just want to make sure the guest is served and get the attention. But just a little too many people and a little too frequent.

Beautiful facilities. Great stay and very comfortable

Every morning, they leave the flowers with a paper (listed schedule of activities and the weather) in front of the door. I was impressed with their services. Staff were all friendly and welcoming all the time. I stayed for a week, and everything was perfect! I'll definitely stay in Crimson again if I visit Cebu again.

The place is amazing, the breakfast was the best I had in a long time. I would definitely go back there for the french toasts. The facilities are spot clean, there's plenty of activities to be done, but also relaxing by the pool is great. We had some hours after check out that we had to wait for our flight, and the staff let us use the facilities until then, so we spent the whole day swimming. Great staff, I am sad I didn't reserve more days here.

Nothing, everything was perfect.

Beautiful setting right on the ocean and with wonderful swimming pools. it was quiet, views were fantastic, rooms were very comfortable and spacious with very nice bathrooms. selection of restaurants was great! Food was delicious and presentation flawless! The gym was well equipped and clean. Staying at this resort was like stepping into another place. It was completely different than any of the surrounding areas. It is a resort in the truest sense of the word. The staff were great! Courteous, helpful, gracious and ready to assist you at any time.

Not near any stores or shopping & no on-site options. No ‘snack’ items-potato chips, pretzels, popcorn, candy, etc. No souvenir/t-shirt/ casual attire or gift shop. The small shop on-site had a very limited amount of items. The breakfast buffet was plentiful but I found it odd that things like pancakes, French Toast & some other items were served cold. The toaster did not work at all. while all of the staff were fantastic, a little more consistency and experience would help especially with waiters and housekeeping staff. This is by no means a criticism though.