Moon Palace Cancun - All Inclusive

Plenty of options for everyone.

Shame about the sea water, also I think transfers to the other palace resorts should be free to all residents and not just elite club members.

everything except for the beach

photos are deceiving. beach is not possible to use for swimming - should be stated when making a choice of the hotel. upon checkout, a donation of $10 usd was added to my account without asking permission - always check your account before leaving the property

Moon Palace is an incredible place to go for a little get away. The staff is amazing and willing to help you with anything. Extra activities such as massages were very relaxing/ exiting. I would definitely recommend Moon Palace to a friend.

The checking out process was very slow. I waited for approximately 45 minutes to checkout. I was asked to go the back of the line although I had been waiting in line, so I did. During this time the man who directed me to the back of the line began to checkout 2 families who had cut in front of the entire line. This delay in checkout almost causes me to miss my scheduled transportation to the airport.

Three related hotels, large property, beautiful pool and beach areas, staff very friendly and attentive, obviously enjoying working there.

Gondola food at best was fair. Lines long. People coughing without covering mouths, desk staff at El Manglar explicitly told re two of my kids’ allergies. Every day. Then minutes later our waiter asked the same. Bathtub took up too much room in bedrooms. Needs couch. Not enough electric sockets. My CPAP machine stopped working when my don left room in morning for breakfast. I woke up gasping for air. The promise of hotel credit was deceiving and angered us. It covered tequila packages which most people don’t buy, some purses and expensive glasses. Got pressed to go to Grand and sat through awful 100 minute hard sell with six different people pushing, pushing, pushing. A real turn off.

All inclusive resort the staff where so very kind and attentive they work so hard to please you Resort a little noisy but you can find quiet places great for family’s Sunrise resort had a little more character was a lot better than Nicuc ( which had no soul)

The beach and water was very brown disappointed with beach and water they had a blue plastic reef out further from the beach which kept all the plastic and what ever else from washing up on the beach Google maps showed a brown sludge the other side of this ?! I cut my foot on some Metal whilst walking along the beach but thankfully did not get an infection staff at hotel very attentive to this but wanted £25 dollars for waterproof plasters

The Beach, the swimming pools and location of the hotel. Thé water park at the Grand (available with day pass) was amazing for kids. Nice app also to see all the entertainment available at the hotel during thé week. Nice Entertainment program too at night.

The bathrooms of the rooms are quite small and oldish and didnt look so clean. (We had and moist) Bathrooms near the swimming pools and restaurants areas were also not so clean. Food could also better.

Moon Palace was definitely a palace. People from many countries flocked in and had fun filled time at Moon Palace. Parking was away from lobby, not covered. Check-in was quick and easy. Bands were tied and it has the room door openers as well which was cool. Kids also got the band. Reaching room was quick and easy. Luggage was delivered to room. Rooms are not big for a family of 4. Had a jacuzzi inside the living room which shortened the space. Shower and bath were very good with fantastic amenity kits. Inhouse liquor dispenser, mini bar and wine were all highlights. Pool was the best place. Restaurants and food options were unlimited. 24hour coffee shop was amazing. Agra ***** the best food. Did not get such good Indian food in US/India as well. Children playroom was truly the best. Kids can be left here for adults to enjoy. Overall a great experience and fantastic place to visit often in Cancun.

Less vegetarian options. Room service was extremely slow.

Staff was excellent, food was great. Great use of space pools and restaurants never felt crowded.

Wish some of the bartenders had a little more knowledge of drinks.

Everything what right there! There was so much to do, we are even going back with our kids

The ocean was not something you could lay by it was pretty dirty actually.

Superb facility

1. Beach not fitting for resort- way too sea weedy 2. Small opportunistic efforts to take small usd leaves very bad taste in mouth eg taxi to airport through resort $65 but via booking $30 3. Impossible to book restaurant and App not fit for purpose