Hotel Nube

Solo traveler in Room #205. Location excellent. Zocalo a mere 4-5 minutes walk. Lots of dining options, cafés, cantinas, drinking places, pastry shops, artisan places & all the sites nearby. Easy to get taxi or Uber because of location. Room immaculate, great lighting (both natural & electrical). I’m a heavy sleeper, so early morning street noise doesn’t bother me or keep me awake (I was awake & writing at the desk, so I heard all). And, 2 things that were really great. 1) This was the first place in my 4 months of travel where a facility had facecloths to wash your face and use wherever on your body.. And (2), the toilet paper holder was strategically located where you didn’t have to do magic tricks or twist & turn your buddy to get the paper. it was intelligently placed where you didn’t have to stretch behind your back or pull a muscle grabbing the roll from where you couldn’t see it. And the staff was accommodating.

I would have rated the facility a 10, but for the 2 booked nights I was there, I couldn’t get any hot water out of the shower at all. First day at 10 in the morning; second day at 6 in the morning. I’m a seasoned traveller, I know showers can be funky, but I tried everything & even waited a bit with handle turned each way, but there was NEVER a difference in the temperature of the shower water: it was always COLD. Not Luke warm, just plain cold. I wasn’t gonna let the shower run for 10 minutes to see if a belated hot water was suddenly gonna appear out of the sprocket;; that would be incredibly wasteful. However, there was immediate hot water from the bathroom sink faucet. Go Figure.

All the staff, beginning with Enrique, ably assisted by Brenda, were great. Turn left or right when you leave the hotel, walk a couple of blocks and you're in the middle of something that makes Puebla a terrific city to spend more time in than you'd originally planned. There is a lively local bar, an unusual coffee shop/restaurant, a Circle K convenience store, and a bakery steps away. The hotel is modern, the room spacious, the bed large and comfortable, the amenities generous, and it is all kept very clean. The Wi-Fi is fast and reliable, the water hot; the TV and A/C behave as intended. A good breakfast is served on the roof which provides very good views and is open for other meals. There's a small workout area and a bar up there too, but BYO is ok for guests. We had a wonderful stay and would definitely stay here again.

The hotel is very central. The beds are comfortable, and the rooms are very well designed, with quite modern fittings. The staff was quite friendly also. The terrace and the gym are also a very nice addition.

While the reception could be a little bit more friendly designed, the biggest drawback was the very poor soundproofing of the room. At one point, we heard the vibration alarm of one of our neighbors phone at 6:30 a.m. and we asked ourselves whether there was a phone in our own room. You can hear people talking in the hallway or moving chairs up on the rooftop. While we could sleep very well and sound, it was not because the soundproofing was good but because they were probably not many guests in the hotel.

☆☆☆☆☆ Staff is superb! Extremely helpful and accommodating. Shout out to Enrique who took the initiative to upgrade our room in order to make us more comfortable as I am traveling with an almost nonagenarian and I'm mobility compromised. He also made taxi reservations and recommendations to leave from Paseo Destino bus terminal (30 mins from hotel) to Mexico City Airport (2.5 hrs away). Rooms are exceptionally clean. Room safe available. Elevator access. 300 meters from "El Parian" shopping market. Rooftop restaurant with top-shelf liquor. Highly recommend and would definitely stay here again. On-site parking available.

Very clean place right in the heart of Puebla highly recommended. A big shout out to the Manager Brenda at the front desk. Such a delightful lady who went out of her way to help. We would love to stay in the same hotel in future. All the best Brenda and thank you very much, we hope to see you again. The staff were very friendly and willing to help in what ever way, they also have a laundry facility reasonably price.

No breakfast or tea or coffee available which we believe was post corona, the terrace on the other hand where the coffee shop is located has a great view. Clean and great place to sit up.

Great location, right downtown so you only need to walk a few blocks to be in the Zocalo area. Plenty of cafes and restaurant to grab a bite, even at 12AM at night. Great place overall.

Was working remotely so would have liked more desk/space to work while enjoying the trip. The terrace was nice but is shared for venues/events so there was a party when I was up there, gym area is also right infront of the terrace so this can be good and bad depending on the company upstairs.

Very clean, comfortable, modern (newly renovated?) small hotel. Good base to explore Puebla - walking distance from historic center. We rented four rooms for our group, all were good. On site parking garage was convenient to leave car. Staff was professional and helpful. Overall very good value.

Nothing to negative to say.

The hotel is located conveniently in walking distance to the Zócalo and major attractions. The hotel is new and clean and staff was nice. Good wifi.

Lightning in the bathroom is poor. The bathroom is open to the room and the toilet is only separated by a thin glass wall. The gym was very basic. No hair dryer or safety box in the room.

I want to thank the l front desk personal, specially Brenda, for her professionalism, personalized care, help etc. Hotel located in walking distance from the central plaza, multiple ristorantes, museums... Room was always very clean. Nice.

The staff were friendly, they let us check in early without aditional cost, the interior design of the hotel has modern looks, great lighting to do your make up, the shower was very spacious and water pressure was perfect.

We needed an iron but the room didn't have it there, so we needed to call to reception to get one. It actually wasn't a big deal, they were very quick responsive and didn't have to leave the room to get it as they knocked our room door to give it to us.