The Ritz-Carlton Hong Kong

This hotel is amazing. Concierge Emily Chui greeted me as I stepped out of the car and took me directly to my room and did all check-in there. She gave me her number and was available to me anytime throughout my stay to help with anything I needed. Ozone bar, highest bar in the world, was terrific. Guest Experience Manager Adam Vayda made my visit to the bar memorable and special. Housekeeping services were personalized and exceptional. The view from my room on the 112th floor was amazing. There is a wonderful Hotel Ambassador, Joe Ku, who has been with the hotel 30+ years who is in the lobby to attend to anything a guest needs and just to make us feel welcome. I highly recommend the Ritz in Hong Kong.

Everything, but most of all is the staff. Everyone I've come in contact with, either in person or over the phone, is so friendly, professional, and helpful. They are truly the asset of this hotel and what keep the guests coming back time and time again. I indicated in the booking that I was there for a weekend of the birthday celebration. The hotel staff decorated the room to give me a lovely surprise when I checked in. They also sent a complimentary birthday cake, with a hand-written card and a lion 🦁 soft toy. These gestures are very thoughtful and made my stay there special and memorable. I really appreciated it.

If I have to point out one thing, the interior feels a little dated.

exceptional 7 star service and breathtaking views of Victoria Harbour

Our entire stay was absolutely amazing. We decided to upgrade to the corner room and it was the best decision ever - the view over Victoria Harbor from the 117th floor is simply magnificent. The pool is also extraordinary, as is the entire hotel and the experience it provides. We can't say enough about how attentive and helpful the staff were, taking care of even the smallest details (like leaving a souvenir bookmark on my book by the cleaning staff, or sending over a bottle of wine when our shower had a small malfunction). Thank you!

The staff! Every single interaction was one of the best service experiences I've ever had in a hotel. The ladies and gentlemen knew what I needed before I did, and the extent to which the staff go the extra mile without being prompted is truly outstanding. The hotel itself is gorgeous with excellent facilities. Daqueen in the spa is truly outstanding at her work - knowledgeable and kind. Mike at Tin Lung Heen was outstanding. The ladies and gentlemen at reception are the most helpful I've ever experienced. I was lucky to be upgraded to a room with a corner window.

That I had to leave. This place feels like your close friends welcoming you into their home.

Staff .. Service .. Amenities .. location .. everything was brilliant .. The views!!! .. I cannot say enough great things .. it's a real experience.

I didn't like that someone took me up to my room .. I felt little bit uncomfortable about that .. but I understand that's part of the process .. just not my personal style ..

Property was amazing incredible hotel w spectacular views pool was amazing and the service was beyond expectations they cared for every aspect of my stay FANTASTIC SERVICE

The only thing I didn’t like was the use of the strong perfume smell in the lobby and hotel a little bit would go a long way but for me was way over the top

Great location, hotel facilities, astonishing view from room

There were some problems with restaurant reservation: started communication via email, got a nice recommendation, but couldn't manage to finish booking because got no answer to letter with chosen time so I had to arrange a dinner via website. In the end the dinner was great but still communication could be more convenient.

Room was spacious with 270 panaroma view (though have to wait for an hour to get our room) and staff were fantastic

Breakfast was still a bit below expectation. Not too many type of food there, seen much less than that of Shangri-la.

staffs were excellent. Specially Manager May was very helpful . Restaurants are top class well decorated. And the view is breathtaking-

I think too many staffs.