Holiday Inn Express Hong Kong Mongkok, an IHG Hotel

Hotel location is very good, near Nathan Road and Mongkok and Yau Ma Tei MTR stations. The rooms were very clean and comfortable. Stationed cleaning staff on our floor would even knock politely and remind us to close our room door properly as it wasn't closed reall well at that time. They obviously care for every customer's safety. Staff were very nice, helpful and would smile and greet you at entrance. I booked the wrong date but the guy at reception told me to contact booking.com's customer service as I was ready to let go of my wrong booking date and rebook a new one disregarding the whole fee deduction, but the receptionist guy insisted that I still call customer service. My issue was handled very well, only took 10 minutes to resolve.

At that time of our stay, there was only one working elevator out of the 2 elevators. And the room doesn't come with room slippers.

The room was well-cleaned and quiet. Walking distance to the convenience store and 8 minutes away from Yau Ma Tei station.

The quality of in-room slippers was poor. As a prestigious hotel shouldn't provide such as paper-made slippers. And also, it had no body lotion What is more, there was NO bath robe. I believe this Holiday Inn Express isn't the international brand one. The one I stayed in Malaysia, Macau, Shenzhen and Guangzhou were much better than this one.

The location was perfect for us as it was in an area full of decent Cantonese restaurants and shops. We did not want to be too close to the tourist markets. The size of the room was decent and we had a sofa where we were able to sit. The included breakfast was from a menu. So you chose from a set menu of five choices. There was a kettle in the room with some Chinese tea bags and coffee satchels. Two small bottles of water were replenished daily. There was also a fridge in which you could store your own drinks and food. Decent air con also available which is essential in the HK heat!

The hotel is about 20 minutes walk from Yau Ma Tei MTR station. So for some people this may be quite far. Nothing major: there was no English tea bags at breakfast. The machine tea was just too sweet for me!

Hotel staffs are very friendly and helpful. I was expecting small room as Hong Kong is famous for tiny housing size but our room can even fit in one rollaway bed which really convenient for my family. When I checked out, they even help to call the taxi to the airport. Also Hotel is just 5 mins away from Yau Ma Tei MTR Station and also walkable to MongKok Station which along the way has many shops.

Only breakfast is limited choice

Clean, functional, breakfast included in our price. Short walk to Ya Ma Tei station or 25 mins walk to mong kok where most of the activity is. Ya Ma Tei is in the middle of the MTR map.

“Gym”/ exercise room comprises of just a bike, stepper and rower in the top floor , outdoors (in the heat). Not very motivating & doesn’t allow for much of a workout

Lobby was clean. Room was clean, bathroom was clean. Sound proof was good couldn't hear any noise from outside.

Breakfast wasn't the greatest... Not sure if my hairdryer was broken but it shuts off when "overheated"... and that's less than 20 seconds... then I need to wait for it to be function again to use another 20 seconds... Drying my hair was a challenge.

Excellent property, conveniently located within 8-10 mins walking distance from MTR, bus stops and shopping streets. Very good and prompt housekeeping. Stella at the reception was excellent in responding, she also let us an early check-in.

Breakfast spread was limited. It could be improved with more variety and a buffet instead of a set menu. However, the staff at the breakfast reception were very good.

Family friendly hotel and walking distance to mtr or bus stop. Self laundry service is available on the top floor which comes in handy especially when you travel with kids.

Breakfast selection and if you come late some of the option no longer available and they also not refilling.

- very friendly stuff, always smiled and helped - so exciting area, very central, good public transport - very comfortable bed

- breakfast was not a "buffet" - outdoor just have machines for cardio - for this price Sauna is a must in my opinion - bathtub would be nice

The bed and pillows! They are so comfortable that they made me missed the breakfast!! ARGH