Casa Dann Carlton Hotel & SPA

The hotel staff went above and beyond to help my sister, niece and I have the best time possible. We had a crib for my niece ready in the room before arrival. The restaurant staff were willing to make substitutions to the menu to accommodate our food sensitivities. The bell boy got to know us and took care of us every time we went out. It was truly a 5-star experience with very reasonable prices (at least coming from Canada, where we would've paid so much more for this quality!) I also want to mention the delicious breakfast buffet -- so many options to choose from. Definitely a fantastic place, we'll be back for sure.

We hoped the hot tub would be working but it was out of service. Aside from that, it was a perfect stay.

This is one of -- if not the -- best hotels to stay in for an "extranjero" (foreigner). I have stayed in a few places in Colombia, including another, similarly rated hotel in Bogota. The Casa Dann Carlton Hotel & Spa I can say with certainty is my favorite place to stay and I will be back. We ate at the Mediterranean restaurant one night, ate breakfast daily, and spent an entire afternoon in the spa (including massages). Everything was perfect. The staff is helpful and they can speak to you in English if that is your preference. Room service is available 24/7 and the food is outstanding (and lots of different very good options). Even the mini bar/snacks are priced very reasonably so you don't feel like you have to avoid it. Parking is included in the nightly rate (we rented a car). I can't recommend this hotel more if you are staying in Bogota for business, tourism, or any other purpose.

There was no mini-mart on-premises. This is a very minor thing, but we did need some supplies and had to walk a block or two to find a store. That is really the only thing negative I can think of, obviously a very minor inconvenience...

Hotel was comfortable and was according to Latin American 5 star hotel standards. Breakfast as excellent and varied. Location was ideal, especially the inward-facing rooms. Property was well-maintained and staff was helpful.

Airconditioning in the rooms wasn’t working properly: it shut off in the middle of the night or temperature couldn’t be regulated. Please note that when making reservation to make sure your room has ac.

From the moment we arrived we were greeted with kindness. My husband and I did not speak Spanish, but everyone we encountered spoke some English or were patient with us while we used our translation app. Christian at the front desk went above and beyond and Fernando, the bell hop, was so helpful and had such a great attitude. We encountered so many other people whose names I did not get that also deserve acknowledgement, from the breakfast staff, to laundry service to room cleaning. It was a great experience and Casa Dann will be the place my family and I stay whenever we return.

We stay for 8 nights, the last 2 nights we get a warning from the hotel with tonight there is a private party in the ballroom sorry for the inconvenience. The parties where loud we stay in room 358 it looks like we where at the party too.. next time will ask you first are there parties, if yes I don’t book you anymore. Great place to stay I missed only a spot to sit outside. Regards jan van haren. Canada

The facilities, spa, restaurant, ATM and a Juan Valdez inside it

The shower head and the way it turned on, location is good, but not the best. I noticed a new pack of cookies in the minibar on the next day and they charged us for the cookies, but most probably it was a mistake on their part that the mini bar items were incomplete when we got there and when they replaced it on our stay, they charged us for it as if we had consumed it. It wasn't much, so we didn't mind paying.

I have stayed here numerous times and keep coming back. Thanks to the great help I received the first time from the manager Rodolfo. He was super helpful and was attentive to all my needs. The dry sauna and Turkish sauna are clean comfortable with amazing rooftop view! I highly recommend this place for anyone who is coming for their first time to Bogota. Thanks to all the staff for always making my stay pleasant.

I went twice in the same week and the jacuzzi was not working.

The location was excellent it is in a safe area of Bogota, the staff were super helpful, the restaurant was amazing and also affordable. Breakfast was a buffet style but you could also order Omelettes at the kitchen. The swimming pool and leisure facilities were also excellent.

The outdoor hottub was closed and there was a key left in our room while we were out walking and the reception staff couldn't tell us who was in the room which was a bit uncomfortable.

I didn't go with many thoughts about the place other than going to the spa and sleeping for the night, but wow, the experience was great! Breakfast is varied, staff is really nice, the spa and massage were awesome, and the location is good, but you don't want to walk around it at night.

It's not about not liking, and more of a suggestion for them, the restaurant menu was not exceptionally varied at lunch or dinner. And if you want a mountain view room, they should put you on a higher floor, I had a view alright, but it was of other buildings, and behind those was the mountain.

-Rooms are bigger than the pictures displayed. -24/7 any type of food you request , they will bring up to you. -Staff is very efficient and act accordingly to your needs. - at check out you can also leave your luggage at the care of concierge while you venture or transition to another hotel or run errands around the city and that’s after you have checked out at no cost. -The food at the restaurant is top notch.

The food and drinks are overpriced in comparison to the city. The gym is hard to find and is confusing.