Hilton Garden Inn Halifax Airport

Ok breakfast

Locked out of my room over 5 times including original check in. Staff ambivilant like at summer camp, really didn’t care about checking in or any process of their job. Helping up get in our handicap room! I was beyond exhausted from my cancer treatment they overcharged for the disability room but I was too exhausted to deal with them which was why we stayed there.

There had been a power bump 1/2hr or so before I arrived, which trapped passengers in the elevators and necessitated help from the Fire Department. It also left the electronic key machine down. Despite the problems, the front staff were cheerful, efficient, and managed to keep the check in process moving. The restaurant staff were cheerful and efficient and the food was excellent.

There was actually nothing to dislike. The problems seemed to be related to the ongoing renovation/upgrading, and, in the circumstances were minor. The staff's quiet competence, and friendly demeanour more than made up for the small issues.

Spacious, well designed room. Clean. Excellent breakfast buffet choices. Dinner in the hotel restaurant (The Cannery) was excellent. Staff very nice. Good location for a stay near the airport and they offer an airport shuttle every half hour.

Two things. Water temp was inconsistent in the shower and much poured out of the faucet rather than the shower head. Airport shuttle pick up was at a different location than where we were dropped off and were told we could catch it. Missed one and arrived at airport later than anticipated but did not miss flight.

cleanliness, close to the airport, very friendly staff more than willing to make my stay enjoyable

When I booked on booking.com I understood there was a complimentary breakfast but when I asked about it in the morning I was told no I didn't have a complementary breakfast. the heat pump in the room was not adjustable, the fan ran constantly and it was either hit or cold. I couldn't turn the fan off or adjust the heat and I couldn't get very many channels in the tv . I wanted the news on cnn, it was listed there but I couldn't get it and not a lot of choices on the movie channel's. it would be nice to have mire channels

Breakfast was great, buffet had a good variety and relatively priced considering it is a hotel breakfast. Proximity to the airport and free shuttle every 30 minutes is a big bonus. We wanted to switch rooms on our arrival and were immediately assisted by the very helpful front desk. If travelling for an hour or so to Halifax from outlying areas and towns it's an all-round super convenient place to overnight when departing /arriving in the early hours.

If I had to suggest anything it would be some focus on a kid friendly area perhaps. Even though this appears to be predominantly a business traveller hotel I saw a number of families and children. We used the small but well maintained pool, which was enjoyed by my children, so there is that.

Nice, clean, tidy. Even they have a Gym and a small climatized pool (that we were happy to use for relaxing before our flight. Our order was on a B&B basis, but they have a very good restaurant (cannery).

We checked out very early to catch a flight in the nearby airport. So i asked to get our breakfast (included in our order) in a box to take... and they don't have this service. It's something they could think about... or reduce from price if the check out is before breakfast.

The location was great and the airport shuttle was very useful. The staff were all helpful and friendly. The room was clean and the beds comfortable.

Lack of staff meant check in could take ages with long queues. Only 1 member if staff at breakfast meant that things such as juice were not refilled in the time we were in the restaurant. We were surprised that the bathroom wasn't cleaned during the whole of our stay, nor was the rubbish bin emptied.I

Our room was a huge, accessible room so we had lots of space to reorganize our luggage before flying home. The king bed was super comfortable. There were lots of electrical outlets and usb ports to charge all of our devices. It was convenient to be able to have some dinner in the restaurant on the main floor.

Just a little thing - not having a towel bar close to the sink for a hand towel. The price was a bit high, but I'm sure it's because of its location close to the airport.

We were very impressed by two of your desk employees. First Victoria Northrop and one other, I couldn’t find her name but it was a name with 2-3 letters and she was Asian. Without her concern for us getting matters settled, after being late on arrival, because of AA cancelled flights, a holiday that had been planned for years, was unbelievably pleasant. Things could have easily gone south without the help and concern if these two people. I hope to return soon. Thanks so much. James and Brenda Anderson Aug. 4-5 2022

Nothing to dislike

The hotel was clean and the front desk staff was very nice and helpful. I felt safe as a female traveling alone. The room was clean and very nice. I would definitely stay again!

My stay was very pleasant however when I went down in the morning for breakfast the lady there to help was rude and made me uncomfortable. She didn't give any instructions for the buffet and then was extremely curt when I didn't do things how she wanted. Hopefully, she was having a bad day.