SureStay Hotel by Best Western Williams - Grand Canyon

Pool was nice ,brekfast was ok, nice area .

Price was bit to high for standard.

I showed up at 10pm with family (after a tiring day at Grand Canyon). I was told by reception that I do not have a reservation (I had confirmed reservation via booking.com) . However reception staff were helpful and empathetic and managed to find me a room at the same rate booked at booking.com Its a no-frills place , but rooms are clean and comfortable. Ample free parking and a small swimming pool , which I didn't use. There is a laundry available too. More on booking.com fiasco - I called booking.com and they said they will fix it by calling the property. I waited at reception . Booking.com guy after a while told me he has already spoken to the property and everything is fixed . I was at the reception and they didn't receive any call from booking.com . Later booking.com tells me , sorry for the trouble , its a 1-in-a-million issue and they cant do anything. so , beware of booking.com. My advice is to contact the property directly and ensure you have a booking , before showing up.

Free breakbast provided , but coffee was over before 9am Booking.com messed up the booking and did more damage by lying to me that everything is fixed.

Great staff! When we booked, it was a Super8 motel. when we arrived it was a SureStay Motel and during the transition, our reservation data was lost by the system. It took the clerk like forever to get things sorted out on the phone with booking.com !!!

When we booked, it was a Super8 motel. when we arrived it was a SureStay Motel and during the transition, our reservation data was not transferred by the booking.com system from the old hotel account to the new one. It took the clerk like forever to get things sorted out on the phone with booking.com !!!

Initially our check-in was complicated by the fact that although everything was confirmed several times in written by Booking.com our reservation was not on record. Whose fault? We don´t know. Looks like the communication between Booking.com and the hotel´s owner company was not the best. However the lady at the reeption did all she could to help us. Thanks to the fact that there were rooms available we could stay there and did not have to look elsewhere.

Problems with the non-existent reservation.

The rooms where very clean and the beds very comfortable

The AC unit was not working properly in my room

Nothing, due to the check-in staff member's willful dishonesty.

Dishonest staff. The staff member who checked us in lied profusely about our reservation not appearing in his records. Booking.com, however confirmed they were recorded and when we paid the increased price to the hotel Booking.com acknowledged the reservation as having been accepted. Booking.com took care of the matter, but the hotel never accepted responsibility. Consequently, this is a bad mark against Best Western, insofar they hired dishonest employees. Of course, it is a positive mark for Booking.com.

Nothing

Warning! I had a reservation with booking.com but when I arrived they didn’t have my reservation. They offered me a room for next to double the price, but I declined the ”offer”. Afterwards I read reviews where several people had experienced the same thing. I had to book another hotel for a higher price…