Mercure Shrewsbury Albrighton Hall Hotel & Spa

Room was to our liking although the shower could not be fully turned off after use. Breakfast on first morning was not as good as expected because at 8.40 there were no mushrooms, fewer cereals than on the remaining days and we were aware of others’ dissatisfaction. Other days were up to expectations in every regard. Dinner in Oak Room restaurant the first evening was very good but we were disappointed to learn the main course menu would remain the same. That - and the glorious weather - determined our reason for eating for the remaining evenings outside 1630 having been pleased with the menu.

See above.

All the staff were friendly and helpful. A minor issue re our bathroom door was fixed immediately. The gardens were beautiful. Lovely pool and well equipped gym. Very comfortable room and bed. We were in the school masters house. Quiet and peaceful.

We only had breakfast in the hotel one day. It seemed disorganised and the head waiter was visibly stressed, telling us there were not enough staff on duty. The centre of the dining room was a busy walkway, with guests going back and forth for hot drink refills. The two hot drinks stations were next to each other, instead of one at each end of the room. The atmosphere was not calm or peaceful, with staff and guests having to walk up and down the centre of the room. There were no pastries left at 9.15am. A staff member said they were awaiting a delivery

A beautiful property in equally beautiful grounds. Ample parking on site. A lovely welcome and everyone one we encountered was super polite and friendly. We booked a twin room and was really happy, so spacious,immaculate airy, and a lovely view onto the lake. The bathroom was a shower only, but this was perfect, so modern and again spacious. Now the breakfast..... WOW ABSOLUTELY FABULOUS. fresh, hot, and what a selection. It's definitely worth a visit. we loved it and will return perhaps again next year for our 30th wedding anniversary 🥰

Absolutely nothing to remark about simply perfect.

Beautiful buildings in beautiful surroundings. Everything is spotless and the grounds are very well kept. The staff are very friendly and helpful. The room was very spacious and comfortable. It had everything we need, and there was even a little fridge which was a surprise! We arrived late and had to leave early so didn't have chance to sample the food or get chance to enjoy the facilities or surroundings, but as we enjoyed the short time there so much, we will definitely be returning. We would highly recommend this place, especially if you just want to escape the hustle and bustle (although it's not far to Shrewsbury)

Wasn't there long enough!

The staff, including on booking in, for queries at reception throughout our stay, at breakfast and at the leisure/spa centre were all fantastic - friendly and professional, could not have been more helpful. The rooms were well appointed and comfortable. The breakfast was enjoyed by adults and children. The hotel surroundings were beautiful and relaxing. There was an incident involving another guest's car alarm going off at 3am - this was not the hotel's fault, and the staff handled it swiftly and professionally, offering apologies and assistance. It was quickly resolved. Overall we really enjoyed our stay.

Booking process for a family could have been easier - it was not clear which rooms were appropriate, and booking.com recommended separate rooms, which was not appropriate for a young child.

Staff were all friendly. The hotel has real old character too it as well as new part, we were lucky to be in the main building as we had upgraded to a privilege room and it was worth it. It's lovely big and airy. Plenty of parking. We didn't eat in the main restaurant in the evening but the bar food was good and quite a few people were eating meals in the bar, plenty of choices. I found our room very hot as no air con in the old part, but Tom was straight on the case and sorted it out for me. He was super helpful and friendly, and I didn't feel like I was causing him an issue. He took it in his stride, sorting out the problem, and made us feel welcome every day he saw us. We used the spa area, and the pool was used by all, so it was a little noisy. However, the steam room, etc, is in a different area, so no children are allowed in, and there are beds so you can relax in a quieter area. We were here for 4 nights and enjoyed our whole break at the hotel. The cleaners as well were very professional, always polite and welcoming, and the room was always made up well. We found the bed really comfy, and we actually slept well, even the first night, which we never normally do. All in all, we had a great experience, and we would recommend this hotel

The old part of the hotel was very hot, not all the windows open and no air con, guessing the solid thick walls holding the heat. This was my only issue, but as I said, Tom got it sorted by giving us a fan, and it worked a treat. So for us our problem was solved.

Loved EVERYTHING! The pictures don’t do it justice. The building/grounds and the room was perfect. Like something out of a film honestly. When I booked I didn’t realise how beautiful it was. 10000/10. The staff, we’re all so polite and friendly. We stayed in a junior suite, lakeside views & WOW. I would definitely recommend paying the extra and doing this. We had room service also, which was VERY good price & the quality of the food was insane. The spa facilities were lovely also. 10/10 stay. Would absolutely be coming back!

Nothing I didn’t like. Couldn’t fault any of it.

The room was spacious, clean and comfortable, the location was lovely and peaceful, the grounds were beautiful, we were only there for one night would of been great to be able to afford more than one night so we could use the lesiure and spa facilities, would reccomend the hotel and would stay there again in the future.

Only isssue we had was the fan in the room needed cleaning it was very dusty so i cleaned it off myself before using it, and it was needed as we were in a heatwave and the room was quite warm. It was a minor thing which is why i just sorted it myself. Everything else about our stay and the hotel was perfect.

What an amazing place to stay! Beautiful surroundings to take a walk in. Our only regret was that it was a one night stay! We will definitely be coming back to cycle round the area and be based in the hotel. The food in the bar was great and they served us our meal happily despite our late arrival. They ran the kitchen right up to the end of serving time. The breakfast was very good. Staff were friendly and very accommodating. The receptionist was very helpful in finding us somewhere to put the bikes safely overnight. Thank you. This was our last night away together before getting married on Friday and it was perfect for us.

Nothing, it really was a delightful stay.

The room was well equipped, very comfortable and nicely located in the hotel. Our stay was on a bed and breakfast basis and the breakfast was excellent. Beautiful surroundings, just disappointed we didn't have more time to explore the grounds.

Our check-in time changed from that expected and whilst I tried to call three times, there was no answer except for a recorded message that kept saying sorry we are not able to connect you, someone will be with you shortly. I never achieved speaking to anyone. After leaving and returning home I tried to call again as I had left my mobile telephone plug in the room; the same problem, absolutely no-one answered the telephone. I even pushed the reservation button and still no answer.