Dusit Thani Abu Dhabi

The food , the holiday spirit

We booked the room for 2 adults and 2 children and the apartment was without beds and sheets for the kids

Staff was amazingly helpful. Syed went above and beyond to help my wife feel comfortable when our car got stuck in the desert sand. He helped get the police to us and was amazing on the phone with my wife calming her down. Check In was great! The pool was magnificent! Such a great hotel.

Beds could be more soft.

Everything is really good, clean, great helpful staff, fast valet service and excellent in room dine-in selection and taste, great location as close to restaurants, main highways and the airport to avoid rush hour traffic. Keep up the excellent work with friendly staff.

Room lighting is somewhat dim and the pillows were way too soft for my taste, also would've liked some complementary coffee, beverages and snacks etc., To be in the room for guest's welcoming and convenience.

The room is clean; the fixtures are old but well-maintained. The Club Lounge has a fantastic view of AbuDhabi City. The staff in the lounge are friendly; the drink and food canapes are excellent.

However, on my 2nd night, I was greeted by a not-so-nice Filipino male staff in the club lounge who happened to ruin all the good things I had experienced. I asked for a late checkout, which is included in what I pay for, but I was turned down, which is embarrassing but okay. Then, the manager on duty approached me, saying that the extension request was granted. I did not accept it as I was humiliated already in front of other guests; sometimes, some staff needs to be trained and prepared before letting them work at the front desk or deal with people. Otherwise, all the other staff from the previous night and in the morning are fantastic.

My second time to stay at this hotel and I enjoyed it immensely. The rooms are spacious and elegant. The breakfast is terrific, a definite highlight with lots of choice. The staff were very helpful and professional. Love the decor and the design. Will definitely stay here again.

The bar - McGettigan's is outrageously priced. I paid 17 Euro for one drink - a Guinness. I think this is a record - even more than Singapore. Food there also below par but the service is great. I could hear the person in the room next door when he was on his phone which was a bit disappointing. Such a grand hotel that cheapened on sound insulation.

Dusit Thani hotel in Abu Dhabi, exceeded all our expectations: My wife and I have stayed at numerous similar hotels over the years in Abu Dhabi, and this was by far the best: everything was spotless, sparkling clean, very comfortable and had everything we needed. From the arrival day, we had been welcomed by Mr. Wageh, that every day went out of his way to do absolutely everything one needed, above all, the surprise he arranged in our room for our 40th wedding anniversary, “Thank You for making our stay exceptional". He was exceptionally friendly and highly professional. He is so dedicated to his work and this translates to a wonderful experience for guests, Dusit Hotel must be proud to have such employee. The city view from our room at 34th floor, was just superb and magnificent. The bed linen was crisp and the decor ot the room lovely. The bathroom was beautiful and stylish, even the hairdryer was a good one, powerful one – not the usual ineffective low voltage ones usually found. We will come back for sure. Aldo and Anna

Very accommodating staff espeecially those in the reception area. Marc assisted me and offered me 2 hours extension of stay. I appreciate this one since I am coming from Western Region and Gamal(?) Not sure if I spelled it right but took extra effort to tell me and show me the nearest RT PCR location.

Non!

Everything was fabulous! Stay here to feel pampered and get a taste of how the wealthy live. Phenomenal view over the city (we were on 26th floor)--there was even a window in the bathroom; huge room with refrigerator; large shower, large and very comfortable bed; enormous breakfast buffet with every imaginable kind of food; rooftop swimming pool and jacuzzi; lovely lobby full of orchids with soothing live music; friendly and helpful staff; so clean you could eat off the floor

The water pressure wasn't great, but that's to be expected on the 26th floor. The location isn't great - kind of far from everything, though there are a few restaurants within walking distance. If you have a car and don't mind driving it's not a problem. Everything was wonderful!

I had a wonderful stay at Dusit Thani. All the staff was very friendly and helpful. Check in and out was quick and smooth. I was welcomed with a birthday cake which I didn't expect. The room service was exceptional. The view from my room was stunning. The concierge assistance with the tours was spot on. The breakfast buffet was excellent with many different options. I really liked the overall ambiance of the hotel and all the little details that made my stay a unique one. I'm so happy I made the right choice and booked in Dusit Thani.

Everything was great, staff, breakfast, room, view, service. Our stay was great.