Princesa Garden Island Resort and Spa

The friendly hotel staffs that made our stay bearable. They did their job well even and always smiling inspite of stressful times. They all deserve salary raise from the hotel management sitting comfortably in Manila. Location is nice and how we wish the management will do more to preserve the Mangrove forests there and not to put up expensive Water Villas on it. Please get rid of the garbage near the Water Villas. The pool is lovely. Kudos to the guy cleaning on the pool. Love the shower because of the great water pressure.

Our room smells moldy and one can see molds in the bathroom. Very expensive for a soft-opening! Breakfast is not at all a 5 star hotel level. The hotel staffs cannot do anything about it. They can only prepare what the management will provide for them. Notbmuch space to put/hang clothes. For the late cleaning of rooms, I am not complaining. I only pity these guys who are the only ones cleaning the whole hotel rooms. They deserve all the tips they got from us everyday. No ironing board and other basics. 5 star hotel? Definitely not.

Pool was great. Staff was excellent. Food and drinks were good. Excursions were fun. Breakfast was ok. Resort grounds are beautiful even with the construction . Place is kid friendly and safe.

Lots of items on the menu ran out and weren’t replaced during our time there. Live entertainment at night is hidden in an area where no knows it’s going on or can’t enjoy it. No ATM at hotel and stores not walking distance. Only one restaurant to choose from but food was pretty good. The resort still needs to work out some kinks but is going to be beautiful and people will like it once it’s all complete.

close to the airport, all the staff were very nice especially the pool attendant/lifeguard (Jayson) who went above and beyond when ever our daughter was in the lovely pool area!

could maybe a bit cheaper?

Everything is amazing.

We requested to have a late check out but they’re not able to assist us, the property is fully book. it’s just sad that we have to pack our things and look for another place to stay, we just needed 4 hours while waiting for our flight.

The pool is amazing and huge! They have many rooms with direct pool access from your room slider. The on-site Italian restaurant is great too. The room was very clean and neat. The staff was extremely kind and helpful.

slight construction noise from the new tower they are building, but it wasn't really a problem. The breakfast buffet is marginal in availability, variety.and slow service staff, but again, this is a soft opening, so be patient.

The rooms were great. good food and staff in tomato and basil restaurant.

The Staff should be trained. They are not accomodating. some of my requests not served. Staff in the breakfast buffet are grumpy. Waiting to be checked out is taking way to long. i think we waited 30 mins just to be checked out.

The personnel was very professional friendly and helpful. A special thanks to Jay who went out of her way to help when needed. Extraordinary service.

WiFi had some challenges, sometimes fell out and difficult receptions in some areas.

Staff were so attentive

Not enough food options. But when building work is completed that will be solved

A beautiful hotel resort, excellent swimming pool with a perfect temperature (not too cold and not overly warm). Buffet breakfast has choices for all. would love to re-visit once upgrades are complete

nothing to dislike

Everything was smooth from the check in to buffet breakfast, staff went above and beyond to meet our needs

There was nothing not to like it was a very pleasant stay