Waterfront Cebu City Hotel & Casino

Friendly and helpful staff, 24-hour gym, clean swimming pool, free shuttle to Ayala Center, walking distance to IT Park

There were only 2 people on board during checkout time. So many people in the queue. They should separate check out from check in. Not fair to wait half an hour just to surrender key cards. Someone should be dedicated to accept key cards. Other hotels just have guests drop off cards if they have prepaid and no other charges, but Waterfront charges 150 pesos for a lost key card, hence, the need to wait in line just to return them.

The rooms were very clean and spacious. They are a bit out dated but the hospitality and amenities definitely make up for it. The beds are quite comfortable and the AC was able to keep our room at a decent temperature. The Wi-Fi though could use some work. The signal was very spotty. It was either too weak to connect or not strong enough to keep a stable connection. At one point I just started using my data because I got frustrated with the constant disconnects. The staff were incredibly friendly and helpful when we asked questions, always smiling and greeting us when passing in the halls or lobby. Check in did take longer than usual as there was only one receptionist, we arrived around 7PM, but when we checked out a few days later there were 3 people working front desk. The pool area is HUGE and there is a life guard on duty, good idea since the main pool is quite deep right from the start. I'm 5'6" and couldn't touch in the centre. There is a kiddie pool separate from the main pool as well. The hotel offers swimming lessons for kids which was really nice to see. Unfortunately the waterfall was under construction but the outdoor area was still beautiful and we enjoyed our afternoon there. There were plenty of loungers and seating available around the pool so finding a close seat was never an issue. In the mornings there is an outdoor space, same area as the pool, to enjoy yoga and the gym was one of the nicest ones I have seen in any hotel (or some gyms even!). There is room service, avail 24 hours, and a few restaurants on site. However they were a little over priced so we opted to eat out or have delivery. We don't gamble so we never bothered to check out the casino side but it looked quite popular. At the main entrance there is security and a dog on site to ensure the guests safety. We had such a relaxing vacation and a great time visiting the city. Highly recommend staying here if you get the chance.

The restaurants - including breakfast - it was great! 5 star! The service was also spectacular, and the variety of areas in the hotel (pool, gym, sauna, restaurants, casino) The travel service desk was also great and made booking trips even easier.

I paid around $50 AUD for my laundry - that was disgraceful - and they left stains on one of my shirts. That left a bad taste in my mouth, and as we were leaving, we couldn't complain about it. It was poor service, and unexpected as everything else had been so great.

This hotel is absolutely beautiful. Service is exceptional, we had to leave super early for a 6am flight, I had accidentally booked this hotel thinking it was the one in front of the airport, although they weren't able to switch my bookings they more than happy to find us a taxi to pick us up early in the morning. Hot water, bed was decent. I was unable to use any of the good amenities that I saw, since our flight was so early. I saw a casino and I believe I saw they had a bar, room service, though more on the expensive side, had a lot of options and is 24 hours when I was there.

There is a limited amount of plugs in our room, though it's not a big upset, it was still a little inconvenient. There is quite a big step to simply get in the shower, I did find it a little strange. A big upset that there are two waterfront hotels. This one, and the one right next to the airport, and unfortunately I wasn't able to cancel my reservation without a fee, though it is my fault for not paying attention.

The on-site registration/rebooking. The room and the room maiden. The Breakfast. The hotel included restaurants. The Hall for our venue. The cocktails. The experience and the appearance. Elevators: Fast and big.

The online registration. If i am the manager, i would fire the responsible persons. I could not book the whole needed time online because of a voucher. I could only book the voucher-attached times. So, i ask by email before to extend my booking. No answer. So i extend the needed day by booking.com and ask for connecting the bookings to use the same room. First Answer: No Problem. Second Answer: Not possible. I was already really pissed off by the waterfront hotel! But the on-side desk corrects anything. No problem, Sir! This changed my mindset for the Waterfront. The Pool is already very overused and need urgent renovation. Some places there smell like septic tank, the Waterfall is not working anymore and looks like a ruin.

The staff is so friendly and very welcoming from the beginning.  the first thing I noticed was the high level of security. You can relax knowing it is a safe place to stay. The rooms are very clean and the beds are very comfortable. There are several restaurants here as well. If you’re hungry, you don’t even need to leave the hotel. There is always a cab waiting out front if you need to go anywhere. It’s a 100 peso cab fare two excellent, shopping and dining.

The beds are very comfortable and the bathroom has a tub, which my kids loved. The lobby is spacious and the restaurant/bar had a several choices for all ages. There are also a lot of choices for places to eat in the hotel building itself. If you want more choices, just cross the street and you are right smack in IT park.

The convention area hosts a lost of big function rooms. The bathrooms, however, are not hotel grade and is bit of a walk from our convention area.

This place is amazing. The staff are beautiful people and the management are exceptional. I lost my wallet while I stayed there and the excellent people of this hotel helped me as much as they could. After I left they found my wallet and they are posting it back to me. I cannot fault this place and comes highly recommended. Thank you for an excellent experience.

There was absolutely nothing I did not like about this place. Location is great. Food is out of this world and the workforce and ethic are brilliant. Keep up the good work waterfront hotel and casino. Love you all.

For an old hotel it's kept clean in good repair, rooms very big and spacious, room service restaurants ,free bus to IT park and mall,good choice of breakfast, fast and numerous lifts so not much waiting to get to lobby or floor

Really can't think of anything that stands out to moan about ,maybe check could be quicker but it wasn't a long wait compared to other cebu hotels

We had a most comfortable stay. WiFi was very good, even on the 16th floor. The onsite restaurants were good; especially La Gondola the Italian restaurant. Food was nicely presented and most enjoyable. They also have a nice slection of European wines. The staff were friendly, welcoming and helpful. Bed was very comfortable and the AC was very quiet and easy to control

Had no problems at all.