Novum Hotel Hagemann Hamburg Hafen

Private parking in a gated underground lot beneath the hotel (17€ for 24 hrs). Modern hotel room and design was cool. Location was perfect because it’s within approximately 1-2 mikes of multiple historical sites.

Check in was not a smooth process and took a while. The hotel was experiencing a building wide issue with the hotel room electronic locking mechanism so guest could not enter with the key card. Multiple guest had to wait a while to check-in because a single staff member had to visit each room one-by-one and unlock the door. Hotel was extremely busy and we waited 10+ minutes to take the elevator from the top floor with heavy luggage. The bar was closed but had a staff member manning it, odd.

The afternoon/evening receptionist was very friendly and helpful. The breakfasts were good with delicious rolls and fresh fruit salad. Guests are given the choice of having their room serviced or a free bottle of water.

The room was a little dated and while it was clean, the curtains were stained. The bathroom was small and the shower was very small. The free bottle of water was small and had a lid that had to be opened by the receptionist with a bottle opener.

Great breakfast and very polite staff. The room wasn't anything fancy, but definitely met our expectations (very clean and bonus points for the hair drier attached!). Overall a nice stay.

We didn't like the lack of the balcony and one of our friends experienced some problems with the Wi-Fi, which isn't a big deal. However, the additional fee for cultural and turistical reasons (6 euro) did suprise us in a negative way.

The room was excellent with 2 Balconies, clean and quit! friendly stuffs. Breakfast was good but not excellent.

facilities like kettle and some basis needs like plates, spoon and Knife were not in the room, you should go down and ask for one every time you need! You need to bring your own toothpaste and brushes unfortunately the Hotel does not have a Lobby, so you should wait straight if reservation is busy. there is not a near shopping place around the Hotel. But buses come quiet often if u don´t travel with car.

Reasonable price and I was about to secure a parking lot as I arrived early. Transport to the center was also easy even we had to take both a bus (13) and then a train (S3/31).

There are constructions around, the parking is almost full everyday so we did not dare to take the car out and had to leave it there during the entire stay. Arrive early if you want to secure a parking lot. Breakfast is simple.

Large room. Comfy beds. An abundance of quality towels. Large bathroom. Our family room was large and bright and had a kitchenette with kettle, cooker, fridge and plenty of cutlery. Conveniently close to the motorway but in a quiet neighbourhood. Early breakfast. Quality breakfast in a particularly comfortable breakfast room.

Not entirely the fault of the Hotel but the Covid declaration forms we were required to complete were long and complex and written almost entirely in German (This is Germany - so I understand) but there was no help for international travellers and the reception clerk could only speak German. Onsite parking is available but has limited spaces.

Very nice, clean, warm and quiet room The hotel was quiet and there was no noise from the street. The heater in the bathroom made it possible to dry towels Good breakfast Lots of bars & restaurants & shops nearby

Parking is not guaranteed and the area seems quite crowded. There was no kettle in the room

Very good hotel, clean rooms, comfortable beds, very good breakfast. Hotel upgraded our booking and gave us apartment instead of room with no extra charge. It was nice and spacious. Very friendly staff.

The hotel is a little further from the city center than we thought, but it is well connected to the other parts of the city with the S train, so everything was fine.

had a great stay, breakfast was super and the staff were very friendly plus having a bus stop outside the hotel was very handy, all you needed was to take the number 13 bus to the local train station which took only 5 minutes, then to take the S3 train into Hamburg centre which took about 20 minutes, we left the car in the hotel car park the hole stay and only payed €2 for parking, The local services made our stay alot easier that way

The staff was very friendly and helpful. The hotel was close to where we needed to be as well as close to public transport.

The breakfast could have had a little more variety from day to day. There was no bar.