InterContinental Residences Saigon, an IHG Hotel

I stayed here exactly one month ago so everything I said in my original review is still valid. Beautiful hotel, gorgeous suite. This time around there was a gigantic TV inside the living room. The view from the balcony was nice. The hotel is in the heart of the city.

I have to mention one thing. I will not disclose the receptionist's name. I am merely sharing this so the management can do something about it. When I was checking it, the front desk agent took a photo of the card I used to make payment and saved it to the iPad that he was using (probably the hotel's iPad). When I asked what he was doing, he simply said "sorry" and deleted it from the camera roll before I said anything else. I am now directly speaking to the front desk manager. I am sure your personnel means no harm. Please train them properly. It was a little short of scandalous. I was using a debit card so I forgave him.

very clean, spacious and comfortable. shower and bathroom were amazing. We will copy for our renovation!

staff struggles with my heavy Aussie accent. not their fault!

This was our last stay after 4 weeks of fantastic travel through Vietnam. We had booked an apartment so there was room for all 5. The room was fine. Fitness really good. The area is super nice with walking distance to a lot. Breakfast was served at the hotel next door. Really good selection and super service.

We had booked for 5, but there were only 4 beds etc. When we mentioned it, it was quickly set up. We arrived early by bus but were not allowed to check in earlier without having to pay extra. However, we were allowed to be in the common room and the pool until 3pm. Pool was a bit boring considering 5 star hotel

We stayed in the 3 bedroom-apartment and it is spacious, nice and clean. It is a good option for family and it was comfortable, we all enjoyed it. Staff is very friendly and helpful. Breakfast buffet was good

We didn’t have welcome offers (drink, souvenirs) like other 5 stars hotels. Not sure because we stayed in the apartment not hotels, but it should be the same as they are all under 1 name Intercontinental! It doesn’t really worth the money although we had a good stay

Excellent accommodation. Spacious suite, very well equipped kitchenette, laundry cupboard with washing machine. Fabulous bathroom. The staff are amazing! Great service. Residences links with Intercontinental Hotel - so 2 options for breakfast. The breakfast at the hotel is worth a visit!

Nothing

Great property with an am inn location and nearby to all places of interest. Spectacular range at the breakfast and because it’s located adjacent to the M Plaza mall you can have multiple eating options as well.

The only drawback was the breakfast not being available in the residences and once has to go to the hotel for having it.

Excellent stay - very spacious and clean rooms. Great staff and facilities.hotel staff very friendly-easy check in check out , getting a taxi , local guidance all was excellent ..Real quality experience kids friendly place …loved the access to the city and local shops Highly recommended

The facilities were great, the breakfast amazing, staff very helpful. We have booked a two bedroom apartment and was upgraded to three bedroom’s one. Great place, we recommend and will come back to enjoy again.

Nothing, all was great.

Great location and walking distance to so many places. Apartments were clean, spacious and had everything you needed. Friendly for family or group trips. Staff also very easy to work with.

Nothing. Everything was great!

Spacious 2 bedroom apartment, good for families.

Furniture and electrical appliances are dated and could do with an upgrade.