Best Western Cades Cove Inn

The room is contemporary in style and clean. I checked the top of cabinets and there was no dust! Bed was comfortable and the heating/ cooling unit worked perfectly. It was chilly at night and warm during the day but the room temperature was constantly good. Staff is very friendly helpful.

Vending machines were empty -maybe due to covid? I had 3 packs of decaffeinated coffee in my room and no regular but the clerk happily found some regular for me.

The staff was amazing! So nice and kind! A gentleman who worked there fixed a breakfast plate for an elderly lady and took it to her so she wouldn’t have to get up. ❤️ There is still goodness in the world. The beds/pillows were comfortable and the room was clean.

The counter staff was friendly and helpful. The breakfast was good and the breakfast attendant/chef was very nice. The Beds were comfortable. Location is convenient to the Smokey Mountain National Park especially Cades Cove (20 minutes if you drive the speed limits). Townsend itself is quieter than Gatlinburg and there are restaurants and stores are within walking distance of the motel although on the other side of HWY 321 (note that we didn't have problems crossing as the traffic wasn't heavy).

Best Western needs to put some money into this motel. One of the chairs in the room was wobbly. The tub was slippery. The pool and exercise room were closed.

Loved that the rooms were very clean. Staff was wonderful and loved that the breakfast was included and had many choices to choose from.

Vending machines on our floor were broken. Pool was closed, and was told the exercise room was closed due to broken machines. My granddaughter was upset because she wanted to go swimming. Was not told prior to booking that the pool was closed. Was told pool was closed to under staffing upon arrival which I understand but should of been told when booking the room. When leaving realized vending machine on bottom floor was working this they should notify when checking In.

The staff members were all very kind and helpful. The room was clean, comfortable and large. WIFI didn't drop once!

During my stay there were several available rooms and what management, or staff often don't consider is who they place in rooms on either side of a guest. I am a senior. The morning of my departure a family with a child moved into the room right next to mine. This child was screaming a LOT of the time and a dog was barking. I would ask that management consider who they place next to one another when there are ample available rooms. I personally make these solo trips to escape stress and anxiety. Screaming children and barking dogs are not of a calming nature.

Food was good location excellent

Ac in room 123 didn’t seem to remove the moisture seem damp in room

Great location. Nice clean room. Plenty of food for breakfast. Quick service if needed. Friendly staff!!

The staff needs to keep their mask on at all times when there are customers at the desk. And especially during breakfast hours with food handling.

The staff are very nice and very helpful when needed. Good breakfast. The rooms were very clean and comfortable. Great location for visiting Cades cove and the Great Smoke Mountains.

The water pressure in the shower was low. You could here the TV from the adjacent rooms.

Staff was very friendly and very apologetic about the cable and internet.

There was no internet service (I realize it was d/t the bombing of the AT&T building in Nashville) or TV available, even though it was an affordable rate I felt like a discount should have at least been offered by the facility....other than that it was a lovely place to stay and I most likely will stay again. 2020 has been crazy for every body.

Room really clean breakfast great had to get key renewed were not able to get into our room but the staff were great