Quality Inn & Suites at Dollywood Lane

The whole facility was clean and lovely. The staff was super accommodating. Breakfast was more than I expected. I would stay here again and would recommend it to friends. Right in the heart of Pigeon Forge and walking distance to the Stampede, where we had dinner and a show.

I cannot think of a single thing I did not like. One could not want or expect more than what is received at this property. The staff go out of their way to be accommodating...and all for a very equitable price.

The breakfast and staff could use some work. Staff could be more friendly. Breakfast could be more fresh.....

The staff attitude.

Kudos to Samantha at the front desk for her friendly, courtesy and professionalism. The room was simple but clean and orderly. The beds and pillows were comfortable and the location was good.

While the staff and accommodations were very good for what is considered an affordable hotel, I would have liked to have had some better coffee and the breakfast could have been better too. The room rate was also a bit high in my opinion. Just because you can get the rates you charged, doesn't mean that you should. There are much nicer places to stay at that are in your price range so I will definitely check them out first next time I visit the area.

Location was great. Breakfast was good. Included eggs, sausage, cinnamon apples, biscuits and gravy. They had bagels and toast along with yogurt. There was only Raisin Bran cereal and were out of fruit loops. Pool was clean. Room was nice and clean. Housekeeping came every morning and made up beds and cleaned and supplied fresh towels! Haven’t seen that in a while!

Beds too hard for us.

the Jacuzzi In the bathroom, and the fireplace in the living room, was a Nice touch during the cold weather...

It needed a lot of upgrades... You can tell this is a very, very, very old hotel!!!! Many Items did not work, ice machines, "frigs" in room kept freezing up, Luggage carts were junk... Breakfast time was the worst, YoWhen they ran out of an item, they didn't even bother replacing it..(30 mins into breakfast, OJ??) ...with anything or even anything else... The girl at the counter was also working the breakfast area, she was very agitated to be doing both!!! Snapping at people.... This was definitely a constant theme....We were there 4 days!

All but one of the staff members went out of their way to correct discovered issues that they could correct. They came immediately to the room to deal with the gas fireplace that wasn't lighting - corrected, and came to the room to assist with the internet/room phone connection that was not occuring. As it turned out, there was a panel problem with the house phone that apparently affected the modem as well. No house phone or internet connects for this particular room during our stay.

One staff member was just argumentative and dismissive in her responses and comments, every time we encountered her. For instance, when I let her know I didn't need a fork, but that there was only one left in the container at the breakfast buffet, she told me to go and look in another spot. I told her again that I didn't need one, I was simply letting her know that the container was nearly empty. She repeated her comment that there were forks available in another place. All she needed to do was thank me for the information. She'd been argumentative the afternoon before when I went to the office to inquire about additional coffee packets.

Didn’t eat the breakfast.The location is good.

Local people parking in the parking lot making it difficult to find a parking spot.People blocking and holding parking spots with chairs.

The beds were comfy, the room was clean upon arrival and staff was very friendly. The rate was super reasonable for the area

Well there is an outdoor pool that is shared between the comfort inn next door, the comfort inn also has an indoor pool but it is not shared. So that was disappointing. Would have rather been able to use the indoor pool. The breakfast was okay, too much pepper in the gravy and room service didn't seem to understand the difference between sheets and a blanket

Loved how conveniently close it is to food & things to do. The trolley stop right out front comes in handy. Pool was great size for amount of people around.

The lower level we was right at a sitting area. We had a non smoking everytime walked outside people smoking up a storm. Smoking so bad we could smell it in room. More of a aggravation will request balcony or something different next time. Not really a complaint just know next time.

I did like the fact that the room had a fireplace and the fact it was on the ground floor. I enjoyed the pool very much, would love to have enjoyed the hot tub but there was too many people in it. I was very impressed by my check in/out staff-very polite and informative

I usually book a room with 2 queen beds, but because it was last minute I had a room with a king bed and pull out sofa bed. Won't make that mistake again. My pillows kept falling between the gap of the back of the sofa back and the bed. The sofa bed wasnt really comfortable. I would suggest not going to the breakfast room at around 8am as there just isnt any room-everyone else seems to be there.