Holiday Inn Express Hays, an IHG Hotel

I didn’t have breakfast, however I checked it out and was pleased with the variety and freshness of the buffet. The dining area was incredibly clean and while I was checking the buffet, a dining staff came and asked if I had any questions or if she could help me in any way. She was personable and friendly.

The room lighting could have been better/brighter. The room seemed somewhat dark and putting on makeup in the bathroom would have benefited with better lighting. Overall, the room was very clean and comfortable. I would stay here again.

You know what you get in Holiday Inn. Staff was amazing, I think her name was Teri? We checked in at around 11 and she was amazing, so kind and helpful, when we went to get some frozen food from the market she was so helpful and let us know what local food chains were open around us as an option! The Room was clean and comfortable, and the facilities were great, the breakfast was great too! check in and out were a breeze, it was a great little place to recuperate from our long trip.

it was great.

Breakfast was good with hot and cold options for both of us. Building was well maintained and clean. Very quiet even though there were many guests.

Guest were not using the disposable plastic gloves provided by the hotel in the breakfast buffet area. One man was grabbing the bread with his hands and everything else on the food line bare handed and was belligerent when asked to use gloves he said he didn't believe in Covid and he had every right to not wear a mask or gloves so we just left. It is unfortunate but I suppose the hotel staff can't control inconsiderate behavior.

Beautiful property. Excellent staff: Miss Terri and Devin. Great breakfast. Room is gorgeous. TV channels good selection. Extremely clean. All staff go above and beyond to create a wonderful guest experience. Comfortable bed and pillows.

Have NO suggestions to make anything better! Thanks!

Location was great for us to stop on our long drive out to Colorado. Hays has a lot of options to eat, but the road construction right at the highway exit slowed things down a bit. The hotel was clean and easy to get to -- would stay again.

I didn't like how the masks weren't reinforced and that some people were serving themselves breakfast in a communal setting without masks on. We also went to the pool where there was supposed to be a limit and it was so crowded when we walked in that we just walked right out. I think they should have limited pool capacity.

Great room! Great beds!!! Quiet,clean, hot shower... just a very comfortable stay... and continental breakfast awesome... coffee ,pancakes, and woman working the breakfast area very welcoming and accommodating..thanks to her and staff.

The staff was friendly, well managed and the breakfast was very nice. Above all it was a clean room with no odors of chemical cleaning products

Perhaps adjusting the HVAC to a reasonable temperature right before an arrival would be nice so that the room is not so stuffy on arrival

Was clean, comfortable, breakfast was more than we expected! Staff was friendly! Devin at front desk recommended the Trio Tap House among other places and the food was wonderful! We ordered carryout at 8pm , we brought it back to hotel and sat at the breakfast area, Devin brought us plates napkins a trash can, he was just all around great! We had a family of 6! Would definitely stay again!

Everything was great! No dislikes!

Hotel is clean, well maintained with helpful and friendly staff. Can't really ask anymore than that. Convenient location for cross country road trip. Area has restaurants, fast food and a walmart to restock basic goods.

The front desk staff was wonderful as was the workout room. The hotel was clean and the breakfast was perfect. Our floor was quiet and the beds were very comfortable.

The treadmils in the workout room had TV's attached and they didn't work. I also wished there was another elevator.