Hampshire Court Hotel & Spa

Location was great for me because I was visiting family in the area. Room was lovely, extremely spacious with air con which was easy to control and very welcome. Staff were all helpful and friendly, breakfast offered a very good choice and gave us a good start to the day

Extremely disappointed that I couldn't go swimming with my grandsons the morning after our overnight stay. We arrived in the Spa reception at 8am, with our swimwear already on under our clothes, o my to be told that the family pool was closed until 11.30am to allow for Water Babies to use it. I had specifically booked this because of its pool, and nowhere on the website does it say it isn't available on Saturday mornings. I was disappointed; my grandchildren were extremely so.

Pleasant dining and bar areas and outside patio and courtyard garden. Loved the artwork everywhere - pictures/paintings on the walls etc. Plenty of Car Parking space. The bedrooms were particularly well equipped/ appointed. For an elderly couple - there is an armchair each, as well as a desk chair. The double bed was very comfortable. Tea and coffee facilities - some biscuits would be a nice addition. Plenty of hanging space and drawers too. Additionally, there is a separate cupboard with an iron and ironing board. A decent shelf on which to put one’s suitcase. (A folding support for the 2nd person’s bag/ suitcase could be useful). A pleasant outlook onto the courtyard garden - it would be lovely to see some water feature(s) in it! The bathroom was particularly good - hooks for clothes, both a bath and a separate shower. Two sets of towel rails. Useful shelving to put one’s toiletries etc. on. Very good lighting (as also in the bedroom, including good bedside lights - so that one can easily read in bed). The only thing that was missing was a safe for valuables.

The pillows were very big and fat! Would prefer two soft and less bulky pillows each rather than one really large one each.

Travelling with 3 small children. Hotel staff were execellent and very helpful, location was great for Chineham centre, swimming pool was good for children. Fan hidden in wardrobe was an excellent find, given that the room got very hot during our stay!

Eating at the bar was not a great experience. Initially accidentally charged twice for food, the waitress was quite belligerent when challenged. Then, after accepting her error, she tried to charge £4.95 for a £4.50 portion of fries, and was incredulous when challenged again, suggesting we would have to overpay, then head to reception to get our 45p refund... fortunately, another staff member intervened and re-entered the price correctly. We did end up with chips instead of fries, but let it lie! Food quality was OK if slightly overpriced, and drinks were peculiarly listed in ounces. We avoided the bar thereafter and went into Chineham for meals.

The restaurant for dinner and breakfast was excellent. The staff were helpful and friendly and knowledgeable.

As a fully accessible facility we were disappointed that the toilet seat was not raised and the height of the bed was too high. Otherwise the amenities for the less able bodied were good. The air conditioning we found out on our first night was broken and they promised to fix it, but they never did. The person who responded was horrified but he was not maintenance, he could only alert the maintenance team. Three nights in a very hot room were less than ideal.

Breakfast was full buffet, which is lovely now covid is less restrictive and you can help yourself again to cooked items Room and balcony were perfect with a dog bed and bowl for our pooch, thank you Swimming pools and gym facilities are excellent, a little surprised to find children's swimming classes Friday morning but that meant I got the adult pool all to myself...bliss All staff polite and helpful

Would have just liked to know whether drinks in room were complimentary or not. There was no price list but also no welcome note to explain as we've had in previous hotels. Loved the fridge for our own stuff, thank you

Most areas disabled friendly. Adapted rooms, easy access to pool, changing rooms and courtyard though have go through bar as other areas to courtyard have a lip on door frame. Large reception, adequate facilities snd friendly staff.

Unfortunately our meal (chicken) was as dry as a bone. Not worth the bill. The drinks were pre mixed and nowhere close to real thing. That said we were promptly offered a complimentary drink and the following day a lovely lady who usually does finances but was tending to the gardens for us a complimentary coffee as well as a slice of cake for my birthday so it was hard to dwell on the dry chicken for long as they are all such nice people! The shower in the adapted room dropped non stop so could do with some attention.

The staff were very friendly and helpful, especially in the restaurant and bar area. Very dog friendly, even a dog bed and bowl in the room. Room was a good size, though a little dated. Good car parking.

Bathroom had paint peeling off the ceiling by shower and shower seals were grubby. Tiles by the bath had dirty stains that looked like coffee or tea had been splashed on and not cleaned off. No hand soap. Mirrors in room very smeary. The room was above or close to the gym door, it slammed shut every time someone left, which was quite often. Very limited menu because it was January. To be fair, the hotel is currently undergoing redecorating but that did not affect our stay.

It was all very easy and efficient to book, check in and use all the facilities. Pretty much all the staff were very polite and helpful. The breakfast was really good. We had everything we needed there and really enjoyed our stay. I actually left some clothes behind by accident and the hotel went above and beyond what I expected to get them delivered back to me, very impressed.

My only slight criticism would be the extra bed they put in our room for one of my children, it wasn't especially comfortable.

The staff were exceptional. Really friendly and accommodating. I asked for a room change so I could get more sun in the afternoon and they did everything they could to make it happen. I also arrived late for breakfast one morning (times are different between weekdays and weekends) and the staff delayed bringing everything back to the kitchen so I could still have something to eat. The gym was excellent, with really up to date equipment (e.g. video running machines and cross trainers). Two pools, one for lane swimming only was a bonus. The hotel is also near to a small shopping area including a Tesco which is really handy. Rooms are fairly basic but clean and comfortable with everything you need.

If I was to have any criticism it would be that some of the rooms need a bit of an update. The first room I stayed in didn't have any air conditioning, just a fan, but I think they have plans to roll this out. Also not all rooms have a fridge, which isn't ideal.

As we travelled with a Toddler and a Dog our room was big enough to fit us all in and we really appreciated having that extra space - all was set up when we arrived.

I requested two rooms next to each other as we travelled with family who were baby sitting in the evening so needed to be next to room, they put that info on my booking but not on the other one so they were moved - luckily they managed to move them back but would have been a nightmare if they couldn't. The rooms were also ever so warm