IC Hotels Santai Family Resort - Kids Concept

First the hotel is excellent and I would definitely return next time .the staff and house keeping very fast ,they solve any problem in seconds , the food was excellent very tasty and with variety , the aqua park is wonderful and there's Alot of water parks for different ages even for 2 years kids, they have special restaurant for kids and they blend for u the vegetables to feed ur baby, the beach is sandy , the alcohol is good quality , the room is big and spacious , the bathroom very practical , the villas are wonderful with private pool , they have silence pool for ppl who don't want noise.they have nice shows in the evening till 10:30 pm. Very near 40 mins Max from the airport , the aqua park is very entertaining even for adults it's suitable for all age range.the landscape is fantastic the hotel is very big with Alot of green. The check in and out very smooth and fast. They left us welcome cookies in the room and even before leaving as well. The internet was available in all places even on the beach it was strong and fast. Different pools with different depth that suits babies 1 year toddlers infants and children and ofcourse adults .

The elevators r few u need to wait long. To change the food varieties , almost the same everyday .

The hotel had an excellent buffet and stellar service. No matter who we asked, we immediately got the help we needed from the right person. The food quality is very high and there's enough variety to keep your taste buds happy for more than a week's worth of meals. The pools were also clean and not too crowded when we went (early May). A few of them were toddler friendly/safe as well which was a huge bonus.

The bathrooms are quite outdated and in need of remodeling. We stayed in a star swim up villa and the bathrooms were extremely cramped and the shower fixtures leaky. It was hard to feel clean in such an old bathrrom. The cleaning service did their best but there's only so much you can do when the room needs a remodel.

The hotel is amazing and it’s a great place for a family holiday. Truly fuss-free, excellent staff and facilities, you will not regret going. We stayed at one of the star swim up villas and the accommodation was comfortable and spacious but the highlight by far is the ‘boat house’ cafe located in the middle of the complex that you can swim up to from your room, and get some snacks, drinks and cakes. The selection was amazing, food delicious and staff very friendly and professional. Kids club is great, pools are great. Beach clean and wide with stunning views of the mountains. Coffee shop on the beach and ice cream shop - great. Main restaurant is delicious, especially the Usbek cuisine at lunch time. Varied menu daily. Beach cafe was a great lunch alternative with fried chicken and burgers day. Indoor pool and spa - wonderful. They even provided us with kids bathrobes that were a big hit with my 2 and 4 year old! The highlight for me is a family photos we get to keep forever - taken by the wonderful photographer on site. It is a PAID service but no risk- as you don’t pay for the shoot, only for the photos, id you like them, and it takes about 15min! I was positively surprised and would highly recommend. I wish there was more info about that on the hotel website as we now have kids and photos for grandparents and it was a stress-free mini shoot. We will be coming back for sure!

Nothing. It is a great hotel. One thing to note tho- most food and activities are included in the ‘all inclusive package’, but there are some paid (cash only/Euro) activities for kids - game zone, sand drawings, hennas that you should bring some spare money for. Also, there are some souvenir and toy shops (including kid items like nappies and potties) BUT the prices are sky-high and defo not worth it! It feels like they are taking advantage of the fact the resort is remote with no shops around. So do bring all of your baby/kid supplies as needed.

Kids club has the most sweet and kind staff in addition to the amazing full schedule of activities and entertainment, we did not need to leave the hotel for the entire stay. rooms are well cleaned and maintained.

i had a concern about a food diet issue that was solved amazingly within an hour by the guest relation staff as well as by the head chef he ensured that every thing we need is available all times

Breakfast was great. The other meals were alright considering that it was the winter season. The food we ate was tasty. I guess that's the most important thing. Similarly, the drinks were good for winter season. As far as we were informed, in the summer season they add a variety of premium drinks to the menu. They serve beer in the bottle, which is a really crucial plus for us since we had had some bad experiences with draft beer before. WI-FI connection was the best I have ever seen. You could stay connected at every corner of the hotel. We enjoyed the pool as well. However, the indoor pool could be a bit warmer. SPA and Turkish bath were clean. The staff working in the spa and pool were very helpful. I need to write a special paragraph for the kids club and the staff in general. We had three children at different ages but they all enjoyed the activities and facilities at the same extent. Because the staff working there were very lovely and caring. Especially Ms. İzel took care of our children really well with her skilful face painting ability. The staff in general was very kind and well-trained. Everybody especially waiters at the restaurant and lobby bar were very hard-working and positive. Also, the entertainment team especially Mr. Fırat did everything to please us. They answered all our demands with the answer of "my pleasure". This is something extra. To sum up, we really enjoyed our days there. I highly recommend this hotel with its lovely staff and premium facilities.

Some parts of the hotel were under construction. It was a bit annoying due to the noise it caused. Although our check in and check out were flawless with Mr. Nurullah at the reception desk, we happened to ask something very simple to Ms. Tatyana (I guess)at the desk on the second day of our stay, she answered that a bit rudely and it made us feel weird I must say. Yet, this was a very little thing considering the other pluses.

nice staff. all helpful. immediate reply to issues in room/cleaning, cleaning lady was nice to clean room as requested.

elevators take sometimes long time to reach room. more youtful/club/dance at night.

One of the best hotels! Perfect stay for family holidays! The food is very very good! The staff were nice as well, very clean! We took a villa, it was so nice with a pool view! And there was activities all day. Highly recommended for family with kids!

it was very clean, recently renovated. very helpful staff. the best Turkish bath experience. big kids club close to land of legends which is a very nice theme park and shopping Avenue.

it just reopened after renovation we atayed one week and the first 3-4 days many things were not set up. swimming pools were empty. still renovating the gardens . they could put some info so we knew before booking. no activities and events at nights as it was promissed. no xmas special activity. there was a table of programs but none of them happened.

The food was amazing. Plenty of entertainment for kids, pools for any age, clean and nice. Activities at kids club everyday. Nice beach.

Cleaning after lunch time. For young kids it’s a nap time so it was not convenient. Also, an extra bed in a room was not really suitable for my 3 y.o. - he fell off the bed a few times, there are no bumpers, and the bed is pretty high. I believe these things should be thought through in a kids concept hotel. Also there’s not really enough supervision for kids in a kids club - aside from daily activities they play by themselves most of the time and the stuff hardly pay any attention to what they are busy with. I wouldn’t feel comfortable to leave my child there alone.

The service and stuff exceptional!!! The meal was ok! Umami restaurant - excellent! Pools very good! Villa with the pool - the reason we did back to back!

Smoking !!!!!!!!!!!!!!!!! Should be a dedicated place!