Youssef Exceptionnel

This is a very new hotel located quite close to the city center. Comfortable beds, good air climate, good breakfast, and good value. The highlight of our stay was Cesar at the front desk. He was amazing, and provided us with anything we needed with a smile. He made our stay very enjoyable! Kudos to Cesar! I will stay here again.

The bathroom sink is too high, and too far into the wall. It has a very wide part of the cabinet in front of the sink bowl, and that made us having to get on our tippy toes when brushing our teeth. Not practical at all. Also, the closet area did not have any lighting, so we had to use our phone's flishlight every time we needed to get something out of it. Not convenient at all. The hotel is not located in the city center, so we had to take taxis every day ( definitely city center is not within walking distance ).

The best thing about the hotel is the staff! They are truly wonderful. Extra shout out to Claudia! Also the AC and pool were a huge plus because it was so so so hot in Merida in June. Clean and comfy bed as well!

This hotel is just a little further from the main drag than you want when it’s 102 degrees. In normal weather that extra 10 minutes walking to Paseo Montejo wouldn’t matter, but when it’s that hot…it does. Also there was no mini fridge, ice, or vending machine. It would have been really nice to have some options for either purchasing cold drinks in the hotel or keeping ones you brought into the hotel cold.

It is an immaculate hotel, super clean. Everything looks moden and updated. The spaces are used in a smart way. You can enjoy a swim if you like as there is a pool in the premises, there is a gym if you like. I loved the floor in the suite. It has a very subtle texture and that is to preven falls. That is a very smart feature. I had a fall in a hotel in Aguasalientes and fractured my wrist 5 months ago. At Youssef there is around the bed a mat that gives you a great feeling when coming in or out of bed. I am in the Construction Industry so I notice things, like their extemely good quality doors...Like the entrance door to the suite and the bathroom door. Also the closet doors are of very good quality. They look new to me. The electric hot water tank inside the bathroom cabinetry gives instant hot water in the sink and almost instant in the shower. I like the location. I don't know Merida well, but I took a bus City Tour and I could see my hotel from a nearby avenue. I think it is a good location. I forgot my wedding ring in the bathroom and right now the manager is working on a way to send it to some friends' home in another Mexican City that I will visit in the next 2-4 months. When I called to ask if my ring was there, they confirmed to me that the cleaning lady found it and handed it to the administration. I am so greatful and touched by the staff honesty. They are great people.

I think the remote controls for the TV are a bit complicated to use. But I travel with a smart phone and a laptop so if there is good internet connection I am OK if I want to watch a littel bit of a show to wind down.

Very modern and clean. super clean. I was given a suite so the hotel upgraded my reservation at no extra charge. I was extremely happy to enjoy a suite that had a small fridge, a coffee pot and 2 cups, 2 closets, a table with two chairs and an easy chair. It is on the 3rd floor but I didn't mind. I stayed two nights around the 20th of February 2023. I needed 2 more nights for the end of February in Mêrida so I just booked again with Youssef Exceptionnel. Staff is fantastic.

I could't figureout the TV ...But I had my laptop and their wifi is fantastic, and of course at n extra charge. I was tired anyways so I just wanted to relax a little. I watch from my laptop and the connection was superb. No problem

Great value for the money. Good budget hotel with excellent location, 5 min walk to Paseo de Montejo, Walmart 3 mins walk, Starbucks 5 min walk, restaurants along Paseo De Montejo. Furnishings are new, drinking water provided in a beautiful decorative display on each floor. Nicely decorated rooms but keep in mind they are small, great for a couple. The only negative is the internet would go in and out frequently. We were preparing for a meeting on Sunday evening and internet was continuously unstable as a result we checked into another hotel despite having paid for two nights. Lastly, the staff is great. Good choice if you are not heavily dependent on internet use.

The internet needs to be more stable. I work online and was in town for a meeting at the Strabucks which is why I chose the hotel. Everything else is awesome. Thanks for creating such a nicely designed, budget friendly property in an excellent location.

It's in a good location. The room was nice and clean. Near the center, Walmart, clinic, pharmacies, money exchange and restaurants.

When we got there the room was ready but the toilet was without the seat and we had to wait a whole day for them to fix it. Because all the rooms were filled we couldn't change rooms. Not cool. The tv had no signal, the front desk guy couldn't figure out the TV, after a bit of back and forth he informed us there was no cable. We have to have our own Netflix account to see movies or just use YouTube. The restaurant only opens for breakfast too. No elevators, so you have to take up your luggage on one or two flights of stairs depending on the floor you're on.

Very clean and great location. I was able to walk to Starbucks, Walmart, Oxxo and most importantly to Paseo Montejo.

I was disappointed that the restaurant did not open until 7am. My time zone is different and I wanted coffee. I wish there had been a coffee pot in the room. It would also be great to have Ice but receptionist said Restaurant closed and none available after 2pm.

The places is located in a nice park with lots of nice view, there's also a great number or restaurants in the zone nearby and it's close to the zoo which was great for my family.

The room was actually small, not a big deal breaker but wasn't expecting that reduced space. Apart from that, the place is nice and even when there's a lot of people hanging out in the night on the bar you don't notice.

Amazing, helpful staff. We arrived earlier and were offered an early check-in free of charge. There is water available on the hallways. The pool is clean and needed after a long day. Excellent value for money.

The room's window is facing the hallway, which lowers the privacy. There is no ventilation in the bathroom, increasing the humidity in the room.

Amazing to have a pool to cool down after a very hot day. Cesar, the receptionist was very accommodating and helpful. They have water bottle refill stations located around the hotel, huge plus for sustainability!

The room only had one window. The bathroom had no ventilation whatsoever so it was very stuffy. Also lacking places to dry your towels and/or swimsuit.