Riu Palace Mexico - All Inclusive

The resort was very nicely landscaped and the staff was excellent all the way through. Excellent location right on the beach and the caribe company was great to book excursions through. Some food was good other was average. The RIU party was amazing.

The room itself was dated and did not like that the bathroom area was only separated by a curtain. Also the bed itself was not too comfortable. The pool area is a little small and closed way to early. They also would do better with an easy access Spa/Jacuzzi to relax in on the property. Only one was through the spa/gym area and was not clean.

Beautiful property, great pools, great beach area. I was able to eat in every single restaurant on property, which was great because they don't take reservations, you can just walk in. The Rock and Roll show was spectacular! The singers were really great. I liked that I could go to the other RIU properties (there are 5 in walking distance) and I visited them all, and was able to see some of the entertainment there. The best part of the week was definitely the RIU party. The white party was AWESOME! Bubbles, balloons, face painting, aerialists, stilt walkers, disco balls, lasers, gogo dancers, amazing costumes, great music, and thousands of people from across the properties! So much fun. The location is good, as you can walk into town (about a 30 min walk).

No shuttle to take you into town, you have to take a taxi. The food was mostly mediocre except for in the Krystal restaurant, which was truly delicious. The breakfast buffet was pretty good. They had advertised fitness dance classes, but when I went over there, the staff was just standing around talking and they never started the class. Perhaps there was no other interest, so they just skipped it? But I never saw a fitness class happening. Was hoping for a bit more of a hip crowd, but it was mostly families and older folks. As a solo traveler, if I were to go again, I'd stay at the RIU Tequila instead.

The Location next to the Beach , the Food and the all the areas (pools , restaurants , lobby)

The floor of the room, to much white “cold” lights everywhere

Great food! Great parties and shows, great staff, huge rooms! Loved everything!

They should have a library and clocks inside the rooms.

Beach, fitness center

Food

Food is very good and location is perfect

Animation staff was not great. The kids club (Riuland) was poorly managed: there was only one guy (Daniel), with no experience with kids, who had to manage around 7 to 8 kids (he put TV to entertain some of them. ) . My children got bored only after a few hours and did not want to stay anymore. I mentioned this to the animation staff manager, Ana, requesting her to put one additional person: she agreed but she never put another person... Same thing for activities, no one was available for some scheduled activities, like for volley. I mentioned this to the director, a young Spanish women, and she told me that 2 persons of the animation team were sick. So for 897 guests the hotel offered only 2 animation workers.. Also the quality of the entertainment was low.