Sofitel London Heathrow

We were able to upgrade to a club room, which was nice so we only used the club lounge for breakfast. The room was quiet for being at the airport and well appointed (Loved the bath products) Great location at the airport and it was easy to take the train to downtown London as well as take the transfer train to go to our terminal. The gentleman in the lounge serving breakfast was extremely polite and helpful.

The room was quite dark, the bathroom could have been cleaner, and a few things needed replacing.

covered walkway to Terminal 5. Super comfy bed

I didn’t realize the Heathrow Express train leaves from Terminal 1-2-3. So there’s another train to reach the Heathrow Express. But that is no reflection on the hotel itself.

obviously, the prime benefit is proximity to LHR terminal 5. departures are around 5 mins walk from the hotel. I enjoyed the bar, and found the service throughout a good standard. room was clean and comfortable.

it’s a real shame the pool/spa facilities are still closed due to covid reasons. without this it’s a pretty standard experience, and maybe a bit overpriced. drinks are overpriced. £7.50 for a pint of Guinness is outrageous!

Location is excellent, right in the terminal. Wifi was OK, bed is great, and the room was quiet.

Choice of bakeries at breakfast was mediocre, and omelet cooking time was far too long. Not very good coffee. TV in the room was hard to navigate. Gym facilities are no good, and the location of gym some place in the underground floor was not good either. Received a call at midnight from reception - was already sleeping, the guy by mistake charged me 20 pounds less than he should and he wanted to make sure that I am Ok with 20 pounds more.

Really pleasant room with everything you might reasonably expect, clean and comfortable, quiet and fairly spacious. I liked the staff very much. I thought them hugely professional. Breakfast is worth every penny. The location was perfect for my flight from Heathrow Terminal 5.

Frankly, with the exception of breakfast, I thought it a little overpriced, even though I believe I was given a free upgrade. I was disappointed that my room looked on to a sort of internal space in the building. I wanted to see what the weather was doing, take an interest in the airport, avoid feelings of claustrophobia. I couldn't. This is not a complaint: I closed the curtains and slept really well. But it is a negative of my room.

The location is excellent, located 2 minutes from Terminal 5. Our flight was canceled and we took the hotel for the night. Staff were very kind, excellent room, comfortable bed, there was a kettle and tea and cookies but no coffee machine. A fully equipped bathroom, there is both a shower and a bathtub, there were bathrobes and slippers. . In the pictures of the hotel it appears that there is a pool and in fact it is a thermal pool inside a facility of the spa and it is an additional fee of 30 pounds and it does not appear in the description of booking so pay attention. In any case, the cost of a night's sleep was worth it

I did not like the service of a bar located in front of the restaurant. I went in to eat something small and ordered 2 starters. One of them tasted too salty and very spicy - it wasn't mentioned on the menu, so I asked to cancel the dish because I couldn't eat it. The portion was indeed cancelled. I ordered a salad on the spot and waited about 35 minutes for it!! I asked the waiter several times what about the dish and it was just delayed and the salad was not tasty too.

Obviously, the location is perfect for catching a flight anytime day or night. For our final night in the UK before returning to China, where I live and work (with my Chinese wife) it was a plus to stay at a decent hotel after a number of disappointing hotel experiences across our 2 week holiday (despite the expensive fees - our best stay outside of this hotel was Travelodge. Clean, decent rooms and a great breakfast) Next time we visit the UK we will stay here coming and going. Promise. The breakfast was very good too - the chefs working hard to provide people with what they want freshly cooked.

Charging points (phones etc) nr the bed would be handy - but it's a minor point.

I liked the room, the welcoming staff and the location.

I did not like the offer of the menus at the restaurants. When you travel you need to eat healthy food and at such hotel you expect much more. I ordered a Caesar salad with the addition of salmon. The salad topping was too acid, the parmesan was an imitation (very bad quality) and the salmon addition was very small. I ordered also a liver pate which was way too salty and a braised pork belly. The pork was OK, but the mashed potatoes was too buttery and unflavoured. Not made with fresh potatoes probably. Service was friendly and fast.

I liked the fact we were up graded because the room we were initially given hadn’t been cleaned from the previous peoples stay. The staff were very helpful and friendly. The hotel was generally clean. Convenient for access to terminal 5.

Accessing a dirty room that hadn’t yet been cleaned from the previous peoples stay.

It was extremely convenient for flying from terminal 5. So easy to just walk through to catch my flight. The room was lovely and clean, particularly pleased there was tea making facilities and the bathroom was really good and everything worked.

It was not very welcoming in the lobby. The staff were polite and informative. It was nice and bright and clean but appeared rather like a small shopping mall. Very impersonal. I was not overly impressed with the menu in the restaurant, not a particularly enticing choice and the portions were not very generous. The bar areas were ok and the staff were very pleasant.