The hotel staff were fantastic at changing my room (without us asking) so that we could get to the elevator easier (due to my walking stick), the breakfast buffet was absolutely amazing!! We stayed for a week so got good rotation of regional foods; Jingisukan, soup curry, Hokkaido milk, local jams (including milk jam) and the opportunity for kaisendon. My partner insisted on making the most of their soft serve ice cream with a bowl of ice cream every morning! The room was comfortable, and the location was amazing, the elevator would take you down to B1 that connected with Sapporo Station.

The only thing that was difficult was balancing the heating in the room during a very cold time of year.

Location just in front of Jr sapporo, also we can reach the hotel from the station on B1 floor, which connected to sapporo underground passageway. Hotel Lobby is on 7th floor of the building. There are free refill drinkwater and ice maker machines on every floor. There are various amenities that you can select yourself at the lobby.

Nothing

Elevator connects to the underground mall, no onsen but has a large bathtub and updated piping. Check In was Fast, but the wait was long, Free Lockable luggage area, lovely all glass elevator with excellent views, a bit rude staff, every floor has a lounge area with beer machine next to it.

Very Hot Lobby, maybe 30 degrees. Check-in Slow, Lobby Smells of cigarettes, inward facing rooms feels like on a cruise-ship, Very Small Room standing maybe an issue, door opening too close to wall dangerous when opening and closing (in an earthquake the likelihood of jammed exit door is 95%) Every morning the elevator lobby reeks of alcohol & cigarettes even-though it is a non smoking floor. Rooms are oddly numbered and corridors are oddly shaped so it is difficult to remember the room location.

Helpful staff Good breakfast Love the luggage storage room

Small room but it’s usual in Japan

Accommodation near Sapporo Station but on the opposite side of the road There is a convenience store not too far away. Amenities such as combs, brushes, lotions, etc. are available for use. I like that there is a common room for useing, eating, and free coffee and cocoa. Luggage storage available.

The room for 2 people is quite small. It is not very convenient to open the 2 luggages. It's a self check-in.The staff doesn't seem very helpful. They should clearly put up a sign that it's self service.

Excellent location, just in front of Sapporo Station, with underground access to the hotel. Amenities were great, just what I would expect from a 4-star hotel. Room was clean and temperature can be controlled to your liking. Breakfast buffet was superb and delicious, and attention to detail was taken to make your stay as comfortable and homey as possible. Service was top tier too. I will always stay at a Gracery when there is one in my destination.

None.

They listened and they executed. A few days ago, we stayed at Hotel Gracery. No issues whatever except I noted that the filter of the air purifier could use a clean. I highlighted this in the feedback form before checking out. I returned five days after and guess what? The air purifier in all four rooms booked were super clean. Well done to the team!

The location where we didn’t have to cross the street to look for restaurants. There’s plenty of restaurants at B1 level going to the subway. There’s plenty malls are also connected to the underground subway- Apia, Stellar Place, Daimaru, Tokyu - where you can find GU and Uniqlo.

Small room- had to transfer to bigger room to accommodate our luggage

Very good Location. Convenient for travel around Sapporo especially to CTS Airport via bus & train. All Hotel staff provided good service. Easy to find a restaurant & shopping because the Hotel is connected to an underground walkway. The luggage storage and car parking is good also.

The room is a Bit small, maybe difficult to spread out the large luggage, It would be better if the chair could be folded.

Everything! The location is perfect, connected to the Sapporo station. The bus going to the airport stops right in front of the hotel so the location is tops! Toiletries are more than the basic. Fresh towels and sleepwear are provided everyday. Check in and check out was a breeze. Everything is great!

Can’t think of anything. Rooms are small but that is expected.