In general...it was a wonderful experience staying at the hotel. The rooms.were awesome and the facilities were great. Great indoor and outdoor onsen.

Everything was great, except for when something invaluable but very personal went missing when we were away as the cleaner came to do their daily rounds. The staff at the reception was not very helpful in locating the missing item at all. Luckily, an old cleaning manager came and assisted us with the search in the hotel laundry room and managed to find it. We were very grateful for him to help us but was very disappointed with the staff at the reception for not extending help to search as the reason given was that if the laundry had been taken away for cleaning there is nothing the hotel could do.

It has onsen, ample parking, awesome hospitality, delicious food

Abit out of the way by driving, WiFi not available at dining area

The hotel was absolutely beautiful with stunning architecture, excellent rooms and amazing food. We stayed in a Japanese style room which could accommodate 4 of us and the it was really spacious with super comfy futons. Breakfast and dinner were provided kaiseki style and the quality of the food was exceptional. The general age range of the other guests in the hotel was 50 and up so the hotel was really peaceful and quiet. The hot spring was amazing and if you're a golfer, they have an amazing golfing range.

The only issue with the hotel was that there were very few staff that spoke English so depending on who was at the counter, it was a bit difficult to communicate. Another thing to note is that taxi service is hard to come by and on a few occasions the hotel was unable to arrange a taxi for us as all cars were booked. This is especially problematic after 5pm when the public transport stops running. It would be best to rent a car when staying at this hotel since public transport stops running pretty early.

Even though it was a big walk from the bus stop (we should have called for the pick up service!) it was a beautiful place to stay. The whole building was surrounded by beautiful and well maintained gardens. The staff were so lovely and made us feel very welcome. They were able to organise pescatarian meals for myself and book us onto the bus to Odawara when we checked out. We loved the futon beds and tatami floors. We also thoroughly enjoyed breakfast and dinner. The onsen was also a fun experience!

I have nothing to say! It was cosy and sweet and exceeded expectations.

Staff very helpful. Room was as described. The onsen is an amazing experience and wished we would have stayed longer. It’s a great location for one of the main viewing lakes for Mt. Fuji

I feel the shuttle could go down a bit more to the main town around Lake Ashi (motohakone). Why it only goes down to the bus stop before is strange. Many restaurants close at 3-4 pm so I believe a regular daily shuttle could be convenient.

The hot spring is white water smells real. There are only few hotel which has such real hot spring. The quality of the dinner was more than expected and we enjoyed the good services of the staffs. The staffs were very friendly and kind. I strongly recommend this hotels to anyone.The room was Japanese style and enough large for 5members of my family.

Nothing at all.

Helpful staff Excellent dinner and breakfast Room spacious and great view of Japan sea Close to the ropeway

Onsen a bit small and crowded at some hours

What a good environment just in the Golf course！ Wonderful staff and very delicious Japanese dinner set and breakfast set. I am happy to spend the time with my husband here to celebrate my upcoming birthday 😊

Well, nothing to complain about

The onsen outdoor is great - the whole layout of the hotel is interesting and I enjoyed exploring around the hotel - and the staff were exceptional.

The onsen might be a bit small if there were more people staying in the hotel.

Very good location, big and comfortable room with beautiful golf course view. Quiet and calm and relaxing with great hot springs.

Nothing dislike. Perfect!