The view is superb as you can see Mt Fuji right from the window of your room. The hotel is big and always with many customers. We checked in during dinner time, together as many tourists from the tourists bus. It made the check in experience not so pleasant, as it was noisy, crowded and a bit chaotic in the lounge area. The staff seemed impatient as well, and didn't explain much, just passed us the info paper for us to self read. Even though there's instructions in the onsen wall (I guess not big enough) that no phone is allowed in the onsen and changing room, but there was still people who use their phone there, which is very impolite to other ppl who were using the onsen as well. No staff / rule to inform or stop the ppl from using the phone in the onsen area as well. The onsen was crowded after dinner time as well. If you prefer quiet time, tried to avoid that period. The onsen didn't seem clean as well, I left my stuff at the bathing closet the day before, and found it at the same place the next day. My instinct is no staff was cleaning the bathing area during that one day. The hotel room and facilities are okay, passable.

I think I paid twice for my booking AUD$322 and then another AUD$287 for the same twin room. please refund.

The views are incredible, and I didn't even have the Fuji view (definitely pay for the Fuji view if traveling in winter months, it is spectacular). Onsen is on the top floor and has an indoor and open-air outdoor bath. Clothing similar to "Samue" is provided for use to/from the onsen (basically lounge wear). Onsen has a spectacular view of Mt. Fuji and is very spacious and clean. It was not busy during my stay with no more than 3 or 4 people using it regardless of hour. Staff are incredibly nice, the breakfast is buffet-style and priced very fairly (2200JPY per person if I remember correctly), and the room is very clean and spacious. The price is unbeatable for what you are getting. It is also located 1 minute away from a bus stop which will connect you to various train stations which is very convenient. Definitely try the nearby Indian place (7-10min walk past the hotel uphill on the left, can't miss it) - it's delicious, inexpensive, quiet, and has incredible staff.

It can be a little tedious getting here, but this is no fault of the property - Fujiyoshida is a car-centric area. There is one bus stop with relatively infrequent service (every 30min or so). If you can't take that bus for some reason, you will be doing a lot of walking to the nearest train station.

Had my first onsen experience here and it was great. The facilities were so clean, and welcoming.

We booked with MYSTAYS for the room with Mt Fuji view, it was lovely but a little obstructed as we were placed on Levevl 2, so all we could see was the big pachinko building across the street. The location was a bit tricky as it was not very close to the train station nor bus station. Normally walking around is fine but with a luggage, we had to take the cab as it was not a clear path, but can be done as traffic isn't busy.

Great onsen, I especially enjoyed the outdoor part. Comfortable beds, very close to train station and theme park. Receptionists provided me with a tattoo sticker despite the rules on the onsen walls saying tattoos including stickers arw banned, so things are probably changing. Had no issue bathing with the sticker on but it was not fully covering the tattoo but made it less visible for sure. Probably would be tricky if i had more tattoos though.

Difficult to find an uber in the area, but receptionist provided us with a map with taxi phone number and called us taxi to the pagoda which was super comfortable.

Just outside bus stop and 5 min walk to the FUJI Highland train station and bus station also the Fuji Highland attraction. Lots of food option around the same area as the bus station. There is also a convenience store. Can catch bus to visits the shrines and walk the parks. Scenes outside the window was the Fuji mountain!

The Onsen is not managed by any staff. For the 3-days stay, it was noisy with many visitors talking loudly even though there were information about etiquette in the Onsen. Restaurant meal time can be a challenge when it is fully occupied and you have to wait for 30 min to get in.

The location works well if you want to be able to walk to Arakurayama Sengen Park and lake kawaguchi (but you have to walk like 30 min and partly along a big road). It had a nice onsen on the top floor with good views of Mt. Fuji, but the glass is a bit tinted so not the greatest). Our room didn’t have a view, but the size was good although the space optimisation could have been better. There is also a big amusement park that can be seen from the hotel which might sour it for some. However we found it to be a great distraction when the weather was fine but the mountain was blocked by clouds. Certainly a decent way to waste a few hours with some fun rollercoasters. All in all a decent hotel for a fairly reasonable price.

It was a good stay! I appreciated the convenient location, and the free parking was a nice bonus since we were traveling by car. The breakfast was enjoyable, offering a variety of choices. The view from our room was also a highlight – we could see Mount Fuji, which was stunning despite some minor distractions from the nearby amusement park.

The hotel is overpriced for what it offers. For the amount we paid, we expected much more. The room was outdated and poorly maintained – the curtains were torn, wallpaper was damaged, and we constantly had issues with the key cards, having to replace them several times as they wouldn’t open the door. Overall, not worth the money. We’ve stayed in better 4-star hotels for a lower price in Japan.

My stay at this hotel was truly exceptional! The hotel is very clean, and the view from the room overlooking Mount Fuji is what makes this place even more special. I was very pleased that the hotel is located close to the amusement park, which made it easy to access entertainment and relaxation. The rooms were very well-equipped and clean, creating a pleasant atmosphere. Additionally, I greatly appreciated the authentic Japanese bath, which was a fantastic way to relax after active days. I definitely recommend this hotel to anyone looking for a peaceful and enjoyable stay with fantastic scenery!

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Clean, spacious and modern hotel. The staff was warm and courteous. Free parking spaces was ample. Onsen was nice.

The buffet dinner wasn't great. The air-conditioning operates by default in heating only mode while we were there making the room temperature into a balmy 25°C even though we set it to 21°C. The hotel staff was kind enough to remotely restore our air conditioning to cooling mode. Unfortunately it reset itself to heating mode in the middle of the night. Our only option was to open the room windows.