Hilton Garden Inn Tours Centre, France

Great room, great staff and great location.

The food was poor.

I stayed here with my husband and 2 year old daughter for 3 nights. The hotel is in an excellent central location, everything is within walking distance. The staff recommended great restaurants (although you may need to book in a advance) and parks, which was extremely helpful. There is a great little park and bar right across the road from the hotel on the banks of the river. The hotel is very family friendly, they have a small area in the lobby with toys, teddies, puzzles for kids which is lovely. Our hotel was the perfect size for a family. There was a good selection at breakfast and we loved the waffle machine. We ate at the restaurant which was ok, it was quite standard pub style food, but really nicely presented. All in all, I would highly recommend this hotel.

The food in the hotel could have been better, but there are so many restaurants nearby that it wasn't an issue.

clean functional and well proportioned room with everything you needed. the bed and bedding were exceptionally comfy.

Staff were OK but cold. The room wasn’t ready when we arrived which was no problem but they seemed very inflexible. in a very big facility we wondered why we couldn’t have been put in another. However we had a walk and returned later but they were not very proactive in contacting us we had to ask 3 times and then the girl walked away saying her colleague would book us in as she had finished her shift. excuse me sorry to come between you and your lunch I have nothing better to do after a 3 hour drive but sit in the foyer and wait until you are ready. I am sure she works very hard and had been on a long shift but it didn’t look good from a customers view.

Everything was perfect. The hotel is brand new, sleek decor, super clean and staff was very kind and professional. We had dinner at the restaurant of the hotel and the food was delicious. The hotel location is also amazing.

There's a public parking garage right in front of the hotel but unfortunately the height limit is 1.80 metres....also difficult to stop the car in front of the hotel to get the luggage out.

Easy to find and access. Parking nearby. The hotel is quite new and the room was a very good size with comfortable bed and quality bed linen. Breakfast, which was excellent, was included. It was just a short walk to the beautiful old part of Tours where there were lots of bars and restaurants.

We were disappointed that the hotel didn’t have its own secure parking but in fact the access to the underground parking was right outside the hotel which was very convenient. We were even able to pay the reduced fee for parking at the hotel.

Great bed, great shower, beautiful room, great location and view, friendly staff

The parking garage is very close by but there is no unloading area where you can stop with your car for a few minutes (which would have been convenient for us as we had bikes with us on roof of the car). For most people this is probably not a problem.

It is a brand new hotel inaugurated on 1 July. Everything is tidy clean and with a great taste, worthy of the Hilton brand. The personnel was very nice and attentive.

The breakfast room is difficult to navigate through, as there are too many chairs and tables in the way and there are simply no corridors to go through, even if there where no clients using them.

Location, comfort, Hilton quality. Stayed only one night without breakast so cannot say more.

Parking. Even to unload the car with the luggage there is absolutely no place to park the car nearby. Had to drive by the tram rails and risk a fine, then afterwards parked the car in the parking underground Indigo (12.50euro overnight) which the elevator leads to the front of the Hilton. If you have a lot of stuff like us can be a pain.

central location modern clean parking (with discount for residents) extensive breakfast staff welcoming

we stayed over a bank holiday and breakfast on the Sunday morning was chaos!! only one member of staff, no tables, no plates, food running out - probably not the normal experience and on complaining we were not charged the 22 euros

Lovely location next to river. Safe parking right next to hotel. Great location to town, bars and restaurants. Friendly check-in. Funky modern design overall. Great room and bathroom, with big flatscreen TV and iron and ironing board in-room. Good self-service breakfast in clean and modern breakfast area. Also right on a tram stop into town.

Could have added a few more plug sockets and a couple of USB sockets around desk area, but that is being picky!