Mercure Bordeaux Lac

Swimming pool outside. Location about 15 minutes max by tram to the very city centre. Short ride by taxi to the airport. Great and helpfull staff. Nice room with a lot of space, minibar in the room with free water. Only the breakfast should a bit better.

First of all I want to thank receptionist Thomas; he's the most grateful customer service representative this hotel can have. Thanks for the bottles of water; you're a hero to my kids ;-). Second of all, the hotel just stands out between all the shady and "cheap" hotels in the area. It's perfectly located, near the freeway, the rooms are almost soundproof, everything is clean and the air-conditioning works as it should. Last, their breakfast is EXACTLY as a breakfast should be. Tip! Try the fresh orange juice!! Do yourself a favour, if you're staying in or around Bordeaux and you want a payable hotel that's looks and full ultra class; stop searching and book a room in this hotel!

IF I must name one thing that could be better, then I would say: the non-heated swimming pool.

We stayed for one night with our 2 large dogs. We were all made to feel very welcome. As with other Mercure hotels, the dogs were allowed into the bar area. The room was spacious and well equipped. A good range of food at the breakfast buffet. The receptionist on arrival was lovely and very helpful.

The restaurant in the hotel was closed as it was a Sunday night, so we were directed to the Hippopotumus restaurant next door. The food there was nice, but almost cold when it arrived. The barman in the hotel kept going missing for long periods, so we had to keep going to reception to get some service.

Staff were friendly. Pool was lovely. Tram stop was only a couple of minutes away including bowling, karting, McDonald's, pasta restaurant. The hippopotamus steak house restaurant part of the hotel had lovely food. It was nice and quite which is what we were looking for. Beds were comfy. As a first time visit from Ireland to Bordeaux I would recommend this hotel.

There should be more information on how to get to the tram stop. Our son found the mattress on the pull out sofa bed a bit uncomfortable.

we went for The Weeknd concert which was at matmut atlantique stadium so the hotel is in very close proximity. Rooms were big, clean and comfortable. reception staff were exceptionally efficient and pleasant.

the shower cubicle! it’s only half closed so the water comes out of the cubicle, into the bathroom and then into the room which was carpeted which resulted in a wet carpet for the entirety of our trip. you could see the door to the bathroom was also perished because of the constant water splashing on it.

When we can't stay in the centre of Bordeaux we always book this as our fallback. The staff are super friendly and they didn't even charge us for our dog staying. The staff member on reception even remembered us from staying there a few months previously! Location is perfect for shopping at the LAC shopping mall and for quick access to and from the airport.

It is a bit far out without a car, we did stay here once and got taxi's to the centre and back which was expensive but there is a tram stop a few minutes away

Breakfast was great and all the staff were really lovely. Huge bonus was the swimming pool and outdoor area with bar and food service on the very hot days. Enjoyed the themed floors and artist rooms and decor. Thank you Mercure Lac!

The rooms were starting to look a bit worn and air conditioning didn't seem to work that well but everything else was great.

Only there for one night but the hotel was very nice and the staff couldn't have been friendlier on our check-in. The room was clean and comfortable, we would happily have stayed longer

There was no hot water in the hotel for our stay but they gave us a 50% discount as well as free breakfast. If we had been staying longer it would have been a problem but not for one night. It was a little far out but only 20 min in a taxi and the location matched the price

We didn't spend much time in the hotel, only for sleeping and bathing. The room was really big, comfortable, clean and quiet. Everything was in good working order. Nice to have the set for making a cup of tea/coffee and a complimentary bottle of water. Having free parking was a plus, and different restaurant options/big shopping mall nearby. Receptionist was really nice and helpful providing indications and recommendations. Even if it's not in the city center, it's really close by car or tram.

Nothing

Access to a small fridge to keep drinks cool and once reception had assisted with gaining access to the Wi Fi this worked throughout our short stay.

Room was OK subject to a couple of shortcomings. The curtains to the room were ripped in four places and one of the standard lamp bulbs kept going on and then off. Yet another hotel where the restautant was closed as we were there on a Sunday so we had to use a nearby steak house named Hyppopotamus.