Best Western Downtown Sudbury

the property was easy to access. the lobby was spacious. the staff was extremely helpful and professional. the bed was fantastically comfortable. the rooms were clean. the hot breakfast was enjoyable, and was included. i REALLY must commend the absolute superman who checked us in. he let us know a short but interesting factiod about the rich history of the elegant room we were checked into. because i could not access the bathroom in my wheelchair, he took the heavy oak door off of it's hinges. that could not have been easy! i saw him vacuuming the lobby that night and setting out the breakfast the next morning. i wouldn't be surprised if he was also throwing in the laundry! as well he called long distance to tell us that we'd been double-charged, and then reimbursed us. these hard-working managers who are invested in the history of their city, and who show such pride in the properties they maintain - are worth their weight in gold. many thumbs up!!

this is an older hotel, and thus some of the doors were difficult to go through with a wheelchair. there were also a series of steps to access the dining room. if one could not manage the stairs, then a short trip outside would be required to go around, then in.

Breakfast was ok. I'm not a fan of scrambled eggs and the sausages were so-so. The waffle was all right but the batter spilled all over. I also don't care for fat free yogurt - too much extra sugar added to compensate for the extra acidity caused by fat removal, and sugar free is even worse as sugar substitutes leave a bitter after-taste. The toaster burned my toast - setting was too high and I did not realize I needed to adjust it. I appreciated that herbal tea was offered but sadly there were no honey packs available for sweetening it The room was comfortable but I had expected (thought I had booked) a jaccuzi aroom nd found out on arrival that they do not have jaccuzis. They did, however, give us a nice large room that had a jetted tub, a bidet and lots of seating, and the downtown location was a huge bonus with its proximity to an art gallery and a choice of great restaurants. The staff were awesome.

Sadly, the Sudbury downtown area is a state of decay, with a great many disused buildings and little foot traffic other than people who appeared to be 'down on their luck'. The beautiful weather compensated somewhat. I didn't care for the hotel entrance being located in a garage entrance. It was hard to figure out how to use the bidet. Since they aren't common, a set of posted instructions would have been helpful.

I love the location and the room is exceptional. I had a great experience with Vina, the manager. She went above and beyond to make sure I had a great stay. Not only was she professional but also personable. I actually extended my stay when I was here. The breakfast is really good as well. Lots of choices for everyone. An added bonus. I recommend this hotel. I will be back.

The staff was extremely friendly (especially towards our pet puppy) and supportive. We could park at the property without extra charge. The pet waiver was probably the cutest and funniest paper I ever signed. There's a park right next door to take the pet out when needed.

The "pet friendly" queen room is quite small, our dog had barely any space to move around. The COVID breakfast was pretty boring: a granola bar and an apple in a paper bag. No room service, no restaurant on site. It's good that they allow food delivery to the rooms directly.

All the little things largely worked. Free easy parking was nice

Hot breakfast was quite good but could be hotter. The coffee had gone cool. There was a safety defect with the hair dryer but they said they would replace it as soon as we brought it to their attention.

Very centrally located. Nice staff. Wi-Fi good. Room perfect.

Because of Covid no room service. Why? Because of Covid quite a meager breakfast. In the first night I felt disturbed by conversation in the room beside... There was only a wooden door separating the rooms. Because of the by Covid limited service they promised me a 20 CAD voucher per email, it hasn't arrived yet, but there is hope

The service. The front desk lady was very friendly and tremendously helpful. Very much appreciate also the food.

There is nothing I can say that I disliked everything was wonderful and would recommend this hotel to anyone.

The staff and the cleanliness and the location in relation to where we needed to be

The parking situation and the tent city nearby made night time a lil scary and the constant smell of strong curry all day was overwhelming in the lobby

We have stayed here lots and have enjoyed all of our stays. The staff is great and the rooms were fabulous. I loved the breakfast which was a great start to the day.

Nothing.

I really enjoyed how there's a restaurant attached to it it's a local area everything's around it

There's nothing about this place I did not like