Sheraton Grand Mirage Resort, Port Douglas

Gorgeous pool and gardens. We had dinner at Harrisons onsite restaurant, and the service and food was exceptional. The interior seems quite dated and nothing special, but was still a lovely place and the staff were all very helpful and pleasant. I would definitely stay there again and recommend it to others.

I think it is quite expensive for a slightly dated property by comparison to other places we have stayed. Around $600 a night and the rooms and bathrooms were pretty average. The shower for example was in a bath with a shower curtain. No separate toilet and the ensuite had a 1980’s style louvre door.

The buffet breakfast was excellent and offered so much variety. The pool was beautiful and always clean. Location of the hotel is fantastic backing onto the beach so you can go for a walk or enjoy the view.

I joined the loyalty program but the staff member who signed me up didn’t do it properly and now I have to chase it up which is really annoying.

Absolutely loved our stay. Everything was just as lovely as the photos suggest. What really made our stay an 11/10 were the staff - they seriously couldn’t do enough for us. Special shout out to Cameron and Ben who we had the pleasure of dealing with at the front desk, Jo who regularly accommodated our requests over the phone, Andy who met us often in the driveway with handy tips for the best places to check out in town, and Michael the general manager who even took the time to speak with us in person about our stay. Thanks guys, you’re all awesome. We will be back!

Expensive, but probably worth it in the end!

The best resort we’ve stayed in! Loved the rooms, facilities and staff! The swim up bar and lagoons were amazing!! The resort was super clean, well maintained and felt like you were in tropical paradise. Plenty of food options with the small cafe near reception for coffee, snacks and Breakfast, and then the Feast and Harrison’s restaurant. We loved the resorts Daintree cocktail bar made even better with the live music (by the super talented Kiki) on the Thursday and Friday nights). This resort had thought of everything down to water refilling stations and reusable drink bottles throughout. We can’t wait to return and stay at the Sheraton again soon, it was magical and worth every cent!!

There is nothing we could fault at this property.

We had an incredible four nights at the Sheraton. From the moment our shuttle dropped us off, we were looked after by the staff. Maddy on the front desk was AMAZING and really took her time explaining everything to us, and said hi every time we saw her on our stay. We were upgraded to a Lagoon View suite which had the most brilliant view over one of the southern lagoon pools. We were spoiled with a complimentary bottle of sparkling for our anniversary. The pools are brilliant and we spent a lot of our stay drinking cocktails at the swim up bar! The whole team on the lagoon bar were warm, bright and funny. Rodrigo, Mauritio and everyone else made delicious drinks and were always up for a chat. We were nervous after seeing some negative reviews in previous months. The team explained to us that they were forced to run at 25% capacity during part of January due to coronavirus sweeping through the hotel. They’re back up and running at nearly full capacity now. The front desk is more than happy to help you book any activities in. Highly recommend using the SR Coaches to get around town, as they have a representative at the Sheraton every day who will call the shuttle for you if you need.

As expected, food and drinks on the resort are fairly overpriced. It was $48 per person for a very average buffet breakfast, so I recommend you skip that unless it’s included in your package.

I love the lagoon staff and the menu of the food of the bar The facilities and the resort really beautiful Beautiful breakfast buffet

I didn’t like that when I arrived the staff in the reception was really rude with me and my bf. When we arrived in the first room was dirty, toilet and all linen of the beds. But then the changed us from better room that was really nice. Also I was a little bit disappointed that don’t have a nice dinner menu! Or it’s one really expensive and the menu in my opinion is not really attractive and the other restaurant the food was good but you just could choose between pizza and pasta which was really disappointed.

the resort was absolutely beautifully landscaped and maintained and all staff are an absolute credit to the property. extremely helpful and friendly as well as welcoming. loved the pool access room and lagoon pool. all food we had was delicious and well presented.

was a bit pricey, if I pay $850 a night for a room I would expect breakfast I thought it was a bit rude to expect another $100 per day that is my only gripe and disappointment. we went into town for breakfast which was less than a third of the price which we shouldn’t have to do when paying so much for a room this policy needs to change.

Service of the waiting and general hotel staff, room, pools and food.

Staff were lovely when we checked in but they didn't provide us much information. It was our first time staying there and in Port Douglas so we didn't know about the shuttle buses, thought there were bikes to rent on the property and there weren't but the staff hadn't much information on this. We didn't know about the checkout time or times for our breakfast etc. Usually told this information when you check in. Prefer to have an information book in the room rather than a brochure leaflet as was given to us. Some information regarding the property was on the TV but not alot. Housekeeping could've been a bit better. Rubbish and dishes in our room were not picked up.

The amount of pool area is excellent. There is a large freshwater pool as well as multiple lagoons, with plenty of deck chairs available. If you like your pool & lagoon water on the warmer side then Feb, Mar, April are ideal. The rooms are a good size. The buffet breakfast is good value. There is a shuttle bus that goes between the hotels and the town. There is a fee, $7 per person one way. You walk into the town either along the beach or along the road, it is approximately 20mins walk, depending on your stamina.

The music from the pool bar can be intrusive. The poolside cabanas have gone up in price , $150-175 per day which is a bit steep in my opinion.

The outdoor space and amenities. The location is excellent and the resort is very well maintained on the outside.

Room 6108 has a few eyesores with plaster and needs touching up on corners and crevices especially near the floor. For the amount you pay the walls should be 100% perfect. I don’t want to see patchy holes and scuff marks on walls. The lagoon house restaurant was very mediocre with their choice of meals and the taste was very average. For the cage they need to change their meal choice as it was the same every day. Also they close too early in the afternoon.