W Muscat

The best option you can choose in Muscat, great hotel in quite location close to the beach and other restaurants. Pool area is great and open 24x7 for hotel guests. The amazing experience from check-in to check-out (also with transport to airport). I think, it's a waste of time to describe the lot of option for breakfast buffet :-). I hope we will return to this hotel soon.

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room size are not as expected comparing to the price paid for 1 night, I have started the purpose of this night which is celebrating marriage anniversary and expected to found at least flower as other 5* hotel who have provided me flowers, cack and drinks, but here unfortunately I didn’t get any things, even the minibar not free only water free, just to be noticed other hotels are taking full care of their guests and if I paid such prices at least snakes and fruit in my room and breakfast included, here even the breakfast is too expensive, thank god that their are coffee shops and restaurants within walking distance near by allowing guests to have their food with reasonable cost.

Very good design, restaurants, clean, modern.. amazing pool area. friendly staff

It is specified nowhere in the description that the hotel does not have a direct beach access. The beach is public, you have to exit the hotel from the back and cross a public pathway to access the beach. There is nothing provided by the hotel for the beach (chairs, towels, kiosk etc ), if I had known I don't think I would have booked here.

- The flexibility of staff responding to the customers' requirements and their professionalism. - The hotel and bathroom cleanliness. Quality of bed/pillows (had a great sleep). - Acessibility to the city centre and the Operah cafe's/restaurants. - Proximity to other ammenities and touristic places. - Overall wr had an AMAZING stay.

- I'm not much of this type of colourful decor! Would prefer the single tone light colours. However, I selected this hotel from a friends recommendation due yo the great customer service which we also personally experienced. - Balconi's are shaded by the GRC white material as borders and shadings. If it was left as glass, it would have given a better exposure to the sea while being in the room.

Cant find appropriate words to describe kindliness and engagement of staff. We nominate Nasser from Harvest restaurant to a special thanks we would like to express here. He left us speachless after sharing with us some local frankincense after having one of the nicest chats over a plate of shrimps. His genuine interest in guests needs and comfort is very unique, he added so much value to our stay and we are very grateful for that. Engagement of Mithaa at the restaurant desk was also above the standards to be experienced anywhere else. People truly are amazing here.

We could not stay for longer

We liked everything else about the hotel

We booked two rooms with half board paying a large amount of money believing that two meals will be provided but first day only supper was provided since we checked in after break fast . We thought half board meant two meals no matter the type of meal . The next day we had breakfast but the other meal was not given saying, in short, policy of hotel . Also quality of supper wasn't worth the money paid although the presentation was awesome, food was hot and quantity more than enough but we didn't eat most of the food because of it's taste . Breakfast was ok

The room was very nice and comfy, I liked how every wall had a 3 pin socket, so I can hook up all my charging cables for laptop, camera, mobile. The bathroom was very nice specially the tub was facing TV so that I can be in the tub and watch TV in the same time. In addition there was this clock/Bluetooth speaker, so I hooked up my music and enjoyed the view from the balcony. For a better view I recommend rooms in the middle building, just above the reception, because other sides are cornered, in terms of sea view. So if your room is in the middle building, you can get the full ocean view and the swimming pool view at the same time. Also I tried all the restaurants, and found all of them clean, with tasty food, but the price is high, means expect around 100 USD for a dinner or lunch for 2 adults. In room dining is also nice and a little bit cheaper, not that much but affordable, I noticed most of the guests got their dinner in room. One more thing try to compare prices before booking the room, in BOOKING.COM the room was available but without breakfast, when I called the hotel directly they told me that they will provide the room and breakfast with the same price for 5 days for 2, so check the price in BOOKING.COM and again call the hotel to confirm which is better price for you.

Nothing all was good.

Fantastic pool, Gym and amenities. Access to beach. Nice balcony with sea view and polite staff

I have stayed here before in 2019. I could see the cost cutting focus - starting from poor quality toiletries (soap, shampoo, shower gel), to not refilling coffee pods on daily basis, to no notepad / pen on the desk (only some small sticky note sized papers with a pencil), check in counter had only one person etc.

The W Muscat is a fantastic hotel with great facilities. However, what makes this hotel stand out from others hotels is its lovely people. We couldn't have asked for a better service; Hassan and Kafika by the pool were superb; Laila and Anbar in reception helped us with all sorts of enquiries. The ladies in the Spa were super accommodating and made our Spa experience really special. If you are thinking of visiting Muscat and want a super experience, this is the place. The hotel has lovely restaurants and the quality of the food is great.

The food and service at Char restaurant was so good we went back twice! The service provided by Sushil was amazing. The pool and shady cabana area is awesome.

I had some issues with the Booking.com platform. I thought I had booked two rooms, one king and one twin with breakfast and when I checked in, that is not what I had gotten. We also had to insist on them putting another bed into the twin room. A bit of an off-putting start to our weekend. We were also a bit disappointed by the breakfast, unfortunately.