The Kuta Beach Heritage Hotel - Managed by Accor

Superb location right in the heart of Kuta. Across the road from the beach.....lots of local food vendors are nearby and the new Kuta Shopping Mall Beachwalk Shopping Centre is only 150 mtrs away. Room had access to a plunge pool, which was super convenient to cool off after a day of activities. Staff were super helpful at all times...

The building is quite old and needs a renovation. Things like the lifts, internet access, etc were not always working consistently as a result.

The staff were all extremely friendly and helpful. They all went above and beyond from the time that we arrived right until the end, the staff are definitely a credit to the hotel. It is clean and tidy with the facilities clearly labelled. The beach is literally on the doorstep and there are many places to shop, browse, eat and relax at.

We would say the hotel is a 3 star rating, there are some building improvements to be made for what we would consider a 4 star rating establishment however we would still recommend this hotel.

the hotel was neat and the breakfast was nice

it says it has beach view but actually cannot have a proper view from the rooms. also the balcony you get is very dirty. the room is nice though. don’t go for it if you want a view with a room

The room was bright and roomy. The bed was super comfortable. The pillows were really soft. I also loved that the room had mirrors almost everywhere. Loved the shower area too -- they got bottled shampoo and body wash on the side (I personally do not like squeezing out from packaged tubes). They even provide you with bath salt! It was a great way to relax at the end of the day.

When we first arrived, it took us over 30 minutes to get a parking spot, which was very inconvenient and tiring after a long day. On the ground floor, we were TOLD to go to the first floor to the reception for check-in. The directions were pretty confusing so we were going back and forth trying to figure out where the lobby was. We managed to find it after some time. After checking in, we were again told to go find our rooms by ourselves. It was easier to find than the lobby, but I would've loved for the staff to escort us to our rooms for convenience.

The hotel has a great location, maybe the best one in Kuta. Rooms are spacious, beds are comfy, interesting design with the sinks separated with a curtain. Nice infinity pool on the roof with exceptional view to the beach and the ocean. The staff was very friendly. There are lots of restaurants and shops within walking distance of the hotel.

The restaurant on the rooftop was expensive compared to other restaurants located outside the hotel.

Friendly English speaking staff. The pool on the top floor. Great 👍 for the kids too. Concierge service. Right across from the beach. Just a few minutes from shopping center and many restaurants nearby.

Does not have family room. Their rooms are either single bed (for 1 person) or a king size room (2 persons). If you have 4 members like ours, your family will be split up into 2 rooms. You can't all be in the same room. There is no family room with, for example, two king size beds or even two double beds for all 4 of you to be in the same room. My wife ended up sleeping in one room with 1 child and I with the other child. Our children are not old and responsible enough to sleep on their own in a separate room.

Brilliantly located across the road from Kuta beach. With a mini mart and bottle store downstairs. And within close walking distance to many, many stores, restaurants, bars, the 5GX slingshot, laundromats and everything else you desire. Some of these being next door, under 1 minute walks. The hotel staff were incredibly friendly, and accomodated tours, transport and much more! The pool on the 4th floor roof, overlooking Kuta beach, provided stunning scenery. Overall, a fantastic stay for 7 nights.

Since we stayed during the peak holiday season, Kuta was bustling and busy. This made transportation slow after midday on Jl. Pantai Kuta (the main street in front), with car trips to nearby areas taking 30 minutes for 5km drives. The downside of being located centrally in Kuta. The breakfast buffet was not as fresh as expected. The similar day-to-day food left us wanting, and it may be better to eat breakfast at a nearby restaurant, after 3 days.

The hotel is amazing, breakfast is on the side of the pool. The view is great and everyone is helping. I needed to leave at 6 Am and they provide me with food. Facility like Spa and pool are amazing. All staff (except reception) are just amazing.

The hotel is in the 1st floor to 4rd floor. Nothing is warning you to this. Front desk need to be more polite and pay more attention to client when in arrival time. ( Interrupting checkin to anwser a phone for almost 5 minutes is just unpolite from a front desk). The room is not confortable even is large and with 2 spaces. The view on first floor is just nothing, dont book rooms on this floor.

Hotel met all our reservation requests which we are very grateful since it was a big group. Breakfast was awesome w a very wide spread and wonderful staff like Surya. Even arranged for breakfast boxes as we had to check out at 6.30am. Pool was private at level 4 with pool towels provided. Great spot to view the sunset. Housekeeping staff always kept the place clean.

Very strange that they asked if we wanted to put a deposit inspite of payment made using credit card. Also, good to bring along copies of any payment receipts for extra bed, etc. as front desk staff was unaware. Encountered several roaches in room but housekeeping were prompt to clean the room when informed.

BREAKFAST: There are a large variety of food available, however the food don't really hit home -- my family of 6 agrees with me. They have sweets, toast, fruits, fresh eggs and soup, they are all tasty but gets boring really quickly after 1 or 2 days. BEDROOM: Was comfortable, though some rooms had 2 twin beds combine together which makes the bed bigger but awkward for some couples. There are no exhaust fan for shower+toilet (they have a small window for it but without the fan, it can get moist or smelly). The room was spacious and quite clean, but 1 of our beds felt dirty like it wasn't cleaned (there was even a blood stain inside the futon - disgusting! but the hotel quickly rectified). They don't provide face towels? That's a first for me. LOCATION: Right in front of Kuta Beach. Minutes walk away from the main room for food, massage, etc. INTERNET SPEED: Adequate. Not fast but good enough to use. CUSTOMER SERVICE: Was top notch. No complaints. EXTRAS: I really love how they have a small section at front counter for guests to drink fresh and cold tea. Refreshing and hits the spot. NOTE: If you're travelling to Ngurah Rai International Airport, we left 3 hours before flight time (e.g. flying 12pm, we left 9am). This gave barely enough time (able to checkin successfully and get a coffee to go, but no time to sit and relax). FYI You cannot bring drinks+yogurt once through scanning section (and they won't give you time to gobble it down).

Breakfast selection gets boring quickly. Bedroom needed extra cleaning. NOTE: For the Executive bedrooms, they are mainly on level 1. To get to it, you have to take the elevator to level 1 and go past front counter. While if you're on level 2 or 3 can skip the front counter (and use the same elevator to go to breakfast+pool on level 4). It didn't bother me but my family did complain about that. PRICE: A bit expensive. We got it at special price which made it better but the original price is a bit excessive. For that price, it can get you a hotel closer to main sweet and are more well known.