Best Western Plus Ottawa Kanata Hotel and Conference Centre

The pool is outstanding. The beds were comfortable, the staff was friendly and helpful, there's a restaurant attached and several very near by. Easy access to the highway and a very reasonable drive to downtown Ottawa. Possibility to park your car right outside your room, for free (though we didn't take advantage of this due to deep snow that would stop us walking from our patio to the car).

The room could use some updating and more thorough maintenance. The heating unit blew cold air over the room for a few seconds at a time even when the system was turned off. If we had the unit on, the blowing air was a more reasonable temperature. The parking lot was not plowed well at all despite heavy overnight snow, and the steps didn't look salted enough.

The hotel was certainly worth its value. Rooms were clean but not very spacious - very little walking room around double bed rooms. We were gone for the most the days our trip so it wasn't a huge deal. Staff was incredibly friendly and helpful - check-in process was a breeze.

The location, while stating only a 15 minute drive to our destination in Downtown Ottawa, was quite far and became a hassle with ordering Ubers to/from. There was also construction in the nearby highway causing delays all day and making the actual trip time closer to 25 minutes. Not the property's fault but poor planning from our side - but surely a hinderance to our travel plans each day.

We stayed at a very spacious room and this was very enjoyable. The swimming pool is very nice.

The parking area didn't look friendly. I did not want my wife to go to the car while parked, in the event an undesirable individual approached her. The gym is small and neither the treadmill nor the stairmaster worked. We had to use the stationary bicycle which sort of worked.

The room was super clean. The bed was very comfortable with nice pillows. Many TV Channels to watch. Great location, very close to many restaurants. It is per friendly with enough areas to walk our dog. The staff was very nice. Great sleep quality. We liked having vending machines. Ample parking lot.

The carpet was a little dirty. We asked for late check out at noon and we were told it was granted, but the next day housekeeping was knocking the door at 11 am and then a couple times more. There was a mistake with the billing, but it was solved immediately.

The staff was very friendly and went above for my daughter and I and I appreciate that a lot..The pool was amazing.. The bed was very comfortable

The rooms were a little outdated , the TV didnt have netflix or any online things just basic cable which what was on the TV guide didnt match what was on

I have stayed there before and I love the location in Bell's Corners / Kanata. I have stayed in many different rooms and they are ALL great, ALL clean, ALL quiet. Great staff, and the restaurant is always busy with what i have to imagine are locals, staff and hotel guests - so a fun place with also great staff and good food!

Nothing was bad - i stay there a lot and have had a large range of prices. This one was a bit high but that s not a big deal, and like I say it changes almost every time from my experience!

Comfy beds, swimming pool is nice, pretty quiet at night, overall very good value for the price. Great for families.

Minor issues that could be improved: The TV remote didn't work, and they still don't clean the rooms even though the pandemic limitations are over, but we could get clean towels from the reception. The location is OK but far from downtown. The fitness center is so hot and humid and needs some ventilation.

The room was great ; I was upgraded to a king suite and it was amazing . The room was clean , spacious and the bed was comfortable and big enough to accommodate myself , my wife and our 3 years toddler . The hotel is located next to multiple stores , pharmacies & restaurants so it was easy to have a walk and get some nice food . The staff were very helpful ; thanks Tyrone ( if I remember the name correctly ) for making the check in smooth and easy :)

Nothing ... everything in the stay was pleasant

location was great. staff were amazing the restaurant attached was fabulous. The hotel is definitely in need of an update but it was comfortable and rooms were clean for a dated room.

The only complaint we had was our first room was on the first floor with a sliding door and it smelled of cigarettes, so we had to be moved. The cigarettes butts all over the parking lot in the back was a bit gross as well.

The concierge went out of his way to accommodate us . We arrived at 1 am and I had just booked the room for that night as we realized that we needed to stop . Not paying attention, I actually had booked the next night. But the concierge found a room for us …. Then the room he found had a problem with the air conditioner and there was water all over the floor. But within 15 minutes he found us another room. Everything was perfect at last! Definitely service beyond what was expected. Thank you very much