Holiday Inn Express Hotel & Suites Chattanooga-Lookout Mountain, an IHG Hotel

Indoor pool, variety of food at breakfast, location, friendly staff, both firm and soft pillows on each bed, room had all amenities we needed and was clean and ready when we arrived. The staff at check-in was very knowledgeable about the area and gave us maps and coupon books for local attractions. The hotel was quiet and has a pretty scenic view. Parking was available near our room.

Housekeeping didn't come at all during our 5 day stay so we had to empty our trashcan ourselves and get more towels and toilet paper from the front desk. We really had to pull the door to our room hard to get it to latch. It may have just been swollen from summer humidity. The soap and lotion were locked in a fixture on the wall 2 feet away from the sink. My 7 year-old couldn't reach them or the sink which was pretty high without standing on our cooler. Having a stepstool in each room would be nice since many people travel with their children. It would have been hard for a shorter adult to reach without a stool.

Beautiful room and loved the king size bed. Usually hotel beds are hard. these were firm but so soft at the same time. The next time we stay somewhere, it will definitely be at a Holiday inn Express hotel and suites.

It was advertised an indoor heated pool. The pool wasn't heated and it was the smallest pool I have ever seen. You get 3 ppl in the pool and it's pretty much full. If anyone was to splash a little, everyone in the pool is getting splashed. l was very disappointed in it. But that was the only thing .

The room and bathroom were spacious. There was plenty of storage space available in the room. The breakfast offered a nice variety of items. The location was very close to highway.

We did not have free wi-fi in room 311; had to use our hotspot from phone. The tub did not drain well, so we stood in about 2 inches of water while showering. The room door did not automatically shut when leaving on several occasions, so had we had to pull it shut.

We arrived later in the afternoon, there was only one gentleman working up front. He had a line out the door! He was super friendly, calm. Extremely helpful. We had clean rooms & a yummy breakfast. We only stayed one night traveling through. Well worth what we paid. Would absolutely stay here again.

honestly, we had no issues with our stay.

Beautiful room. Pool was great Breakfast was very good. The bed was great.

We ask a lady for forks that worked for breakfast. She didn't get any . But really nice lady came from desk. And help clean tables. She went and got forks for everyone. When check out they said they email us a receipt they didnt.

The kids LOVED the pool. We all enjoyed the breakfast and the coffee in the lobby. It is very convenient to area attractions. Very comfortable beds and clean rooms. And the staff is friendly. Especially the lady working the breakfast buffet.

The coffee in the room. Ew.

The property is close to restaurants, and highway exit. There’s enough space for the parking, bed are comfortable, clean room and they really are vacuuming (can’t see any dirt in the carpet). The room is updated, check in and check out was quick. Overall, holiday inn hotels around the globe never disappoints us. They always have good service and clean rooms.

Just the breakfast because instead of a buffet, it is in a paper bag. However, it is understandable because of the COVID 19 pandemic.

The staff was super nice and friendly the room was spacious and the beds were very comfortable . The motel was very clean. Had a nice indoor pool for the kids also

There really is nothing that could have been better everything was great

Friendly staff, clean room, comfortable bed

Couldn't close shower curtain all the way to either side. Unable to take the lotion container off the dispenser requiring that you use the lotion only in the bathroom or get a handful then go back for more.

The location was nice with stores near by.

The beds were not comfortable and the rooms wasn’t that clean.