Hyatt House Pleasant Hill

THis is the place to stay if you find yourself in the area. The property is beyond exceptional; the free parking and breakfast are a huge bonus. Not to mention my son loved the pool. The kitchen for our week stay, with a pull-out couch, etc - The room was great, and the value far exceeded other establishments in the area by far. Better than the property, however, is the staff. The Manager, Joseph, is probably one of the nicest people I've ever met, and I'm not referring to only the hospitality industry. Do yourself a favor, if you're in Walnut Creek, etc, and need a place to stay. This place is it.

Nothing.

Amazing staff that truly cares and quiet and clean hotel. I won't go anywhere else in the Bay Area to stay the night. I'm disabled and I stay here to go to doctor apts and the staff Here has went above and beyond with helping me! Beautiful property as well and great breakfast when I am able to get it. Great deal as well! You won't be disappointed staying here. Best Hyatt hotel I've ever stayed at and it's worth the almost hour drive to my doctor to stay here and from the San Fran Airport.

We stayed here for 4 nights in a one bedroom King suite with sofa bed. The room was fantastic. Clean, comfy, and very well equipped. It made an excellent home away from home. The facilities are nice as well. We enjoyed the pool, hot tub and breakfast very much. Great shampoo/bodywash/soap too.

Only a couple things we thought could be improved. The sofa bed was extremely uncomfortable to sleep on. I would have upgraded to a room with two beds if I had known. Another thing we would have appreciated is ingredient/allergen lists for breakfast items. We had to take our best guess and hope we were right. Also it would have been amazing if there was coffee available beyond just breakfast. Those are all nitpicky things though. We really enjoyed our stay.

location and price

on my trip I caught Covid and had to extend my stay. I contacted them immediately and could not get a answer from staff for extending my stay. I kept being told they would call me back and that they had to talk to manager. After 2 days of calling them I was finally told they could only extend me for one night. it made it more stressful and difficult for me to find another hotel to stay in for 1 night. if they could have answered me right away it would have made things easier for me and less stressful. Gratefully the Covid I had was mild but I still had to quarantine. The staff didn’t seem fazed by the fact that I had Covid and I made a point of letting them know so housekeeping could clean appropriately after I checked out. Hopefully the office staff let housekeeping know.

I have to say I liked everything about this place the rooms are spacious like a small apartment with a full size kitchen not a mini fridge and microwave, in this Hyatt the kitchen has a stove and fridge and a microwave; small coffee pot that makes about 4 cups of coffee and they have their own dishes as well it's the whole enchilada plus some sauce. I will definitely stay there again, it was comfort beyond comfort. Very reasonable with the rates too and let me not forget to mention the delicious breakfast they serve it truly is a plus when you don't have to go out somewhere to eat breakfast you can simplify by eating at the dining room at this Hyatt. When it came time for me and my people to leave none of us wanted to go, that's how you know you picked the perfect accommodations . Thank you Hyatt staff your the best .

I cant think of one thing that I didn't like

Room was spacious, all amenities provided, room was modern and clean. Location was good! Would stay again.

Nothing to do with the facility, but someone down the hall must have been smoking pot because the stench was coming in through the vents and down the hall. Bed was a little on the harder side for my taste, but my husband liked it. Other than that everything was good!

Your front desk personnel, especially Mariana Pena and Milton Davis, were extremely helpful. My mother needed an accessible room and a wheelchair. We were allowed to use the wheelchair from the first day. The accessible room became available the next day, and we were moved then. Another young lady assisted the first day, but I didn't get her name.

Accessible rooms were not available the first night, although it was reserved. Toilets were not raised in rooms, and were somewhat difficult to get on and off .

Nice safe location and easy access to most everything. Bed comfort was fantastic. One of the best ever. WiFi very good. Breakfast had a lot of options, but coffee (see below). Hotel very clean and modern and a better choice than many in the area. It has a few negative areas, but overall still a solid rating. Nice laundry room as well as fitness center.

Bedroom/living room very small. Hardly room to unpack. TV serves both areas but doesn't pivot enough to see properly. Bathroom and kitchen nice though. Toilet stopped up after first flush, but maintenance responded quickly. Unfortunately stopped up again on check out day. Coffee (Breakfast) was one of the worst ever. Best to bring your own.

The staff was friendly & helpful to the best of their knowledge. The breakfast has some different foods each day of our 5 day stay with some staple items. A theater is across the street that leads to the shopping center. Quiet neighbor. Walked around the shopping center & down the street during day & night hours.

The pool was closed! The staff was not familiar with Bus 18 that picks up in front of the hotel & takes you to the BART station for free if you choose it for travel. It also travels in the area around the hotel. There is also Bus 9 a block over with the same exact terms. I paid for an Uber driver to take me, when I could have taken the free bus.

Nothing stood out. Hotel was safe, in a good location, included breakfast. Fairly clean but obviously not recently refurbished.

We stayed at your hotel once before not too long ago. Seems like the staff at the front desk has changed. They were proficient but lacking the personal touch that the previous desk person had. We even had a leak problem that he took care of very well, and obviously we were willing to come back! Regret the lost feeling of connection. Sadly, your hotel is now like any other hotel to us.