Aksara Heritage -SHA Extra Plus

This is the best hotel we have ever stayed at. The staff are friendly and efficient. They anticipate your every need and cater for it. They helped arrange our excursion and massages. The buffet breakfast is first class -as was the food in the restaurant. Our room on the ground floor next to the pool was wonderful. Clean, comfortable and with a luxurious bathroom. The salt water pool is gorgeous . There is a temple next door and we could hear the monks chanting from over the wall. Everything about our stay was perfect. We were so sad to leave!

I didn't like to leave!

Good location near the beach and short walk into the town along beachfront

Need soundproof rooms as could hear people talking in neighbouring room. Doors onto balcony also let in outside noise eg long tail boats up and down beach and singers/ entertainment below at poolside bar.

I can't put into words how much I loved this hotel! From the moment we walked in, oh my god... It's so beautiful! The black and white theme with beautiful and unique decor... Beautiful tiled floor, stunning harden courtyard with the most decadent stone pool... Heaven! All of the rooms have beautiful balcony or terrace, ours was room 314 overlooking the pool and the wat temple next door. It was magical. The rooms are to die for, no detail is overlooked. The bath, the shower and beautiful twin sinks, rich curtains, the most comfortable bed ever! It was just stunning. The breakfast was great... Good selection of coffee from a machine and it was good standard, buffet of Thai and Western breakfast, it was delicious. The staff were so friendly. We were doing the Mae Hong son loop and they very kindly looked after a bag for us as we were so impressed that we booked the same room for our return a week later! The location is unbeatable. Right by the Tae spa gate in the heart of the old city. The Sunday night market is right outside the hotel! This will be my go to hotel in chiang mai in future! Thank you so much for our wonderful stay!!!!

I didn't like having to leave!

The hotel is beautiful. The rooms are charming and well appointed with thoughtful touches like umbrellas. The pool area is very pretty. The staff were friendly and helpful. Location perfect. The breakfast was good. The restaurant food was tasty. The massaman curry was truly excellent. Would definitely recommend and would stay there again. Great value for price!

The hotel is quite small and there is limited common space other than the pool area and restaurant.

I would give this a 10 if I could, staff were outstanding, hotel beautiful, breakfast lovely, room outstanding - but I can never forgive the poor security this has with booking .Com and cyber attacks sending and asking for banking details constantly over course of booking through the platform which makes it untrustworthy. It’s no where near enough to brush your shoulders for you to just say ‘sorry ignore it our emails’ = sort it out and resolve the issue with the platform = bad form

Nothing bar the awful experiences on platform leading to booking Constant emails asking for more money. Worse hack anywhere - sort it out

Room 302. We stayed for a total of four nights. Check-in was fast and efficient and there was a cat to play with whilst we completed check-in. Luggage was taken to our room and the staff showed the in’s and out’s of the room. There was complimentary welcome fruit, minibar and biscuits for coffee in the room. The bed was very comfortable with both options for a soft or firmer pillow. The shower was fantastic with great water pressure. Cleanliness was perfect. The pool was luxurious with adequate seating. The breakfast was alright. It just wasn’t outstanding. Just a breakfast. Enjoyable though. I must note that the shakes on offer at the bar at the pool were fantastic!!! With complimentary popcorn! The staff were all very friendly and the location was perfect too.

I like to un-pack my luggage so some additional coat hangers would be great.

The staff are all very friendly and helpful especially the staff from front desk. I was asking tips for visiting the city, Suthep and Chiang Rai and they were providing detailed suggestions and helped with reservations with reasonable prices. It was really a good experience staying at Aksara Heritage.

Several days after my booking I received message from booking.com saying that I need to provide my credit card information again for validation. However I had already paid the full price so the asking is suspicious. Then I notice there is a spelling error in the link which convinced me that this is a phishing message from booking. I’m not sure whether this is the fault of booking or of the hotels system but I hope it can be fixed soon

Great value for money. Pool is warm, so even when not in the sun it is confortable to use it. Room is big and traditonal. You feel that you are in Thailand. Most of the staff is very friendly.

Breakfast is not good. We were considering extending our stay, but we had to change hotel because i couldn't have that breakfast. Even if almost all the staff is very welcoming, there is one or two that are not according to such a nice place, so the overall experience is a 9 in 10.

Beautiful property, better than in pictures. very clean and spacious room and bathroom. very friendly staff. Good breakfast options. Walking distance to most popular temples and markets. we really enjoyed our stay.

We stayed in a triple room, high sealing and very spacious. But the air conditioner was very small for the size of the room. Was not cooling enough for the size of the room.

We enjoyed our stay at Aksara Heritage. The location is excellent in the old town, the hotel is very clean, friendly staff, nice pool to refresh with a bar close to it. Breakfast is good too, they have really good coffee :)

The balcony is rather small and the rooms that have a view on the street can be a bit noisy during the weekend (night market). There is not a lot of place for luggage storage or inside of the closet.