Khaolak Laguna Resort - SHA Extra Plus

- Spacious rooms - Great sea view from everywhere - Stunning grounds - Large pool - Decent food - LOVELY staff! Literally everyone was so sweet and helpful. We had a change in temp with our AC and after one phone calls there was someone at our door in less than 10 minutes. And the issue was resolved within the hour. We were so happy

- The staff could team up to do a beach clean up once a week - It would have been nice to have more room service + hotel restaurant options (but we came in low season so maybe that’s why)

The staff was very helpful keeping our luggage while on a live-aboard dive trip before our check-in, and keeping our documents in a safe.

Very little not to like

This resort is directly on the most amazing beach I have ever seen. The resort has free boogie boards and stand-up paddleboards to borrow for enjoying this incredible natural setting. The room was huge and beautiful. The king bed was sooooo comfy and absolutely enormous. Live piano in the evenings, pool, darts, ping pong - honestly it couldn't be better. Also shops and restaurants and tour agencies are right across the street so no trek into town for services.

Nothing. This place was fantastic.

We had a lovely stay. The best customer servicer were Thip at the spa! We took a spa treatment nearly every day. She elevated our experience :)

Overall, English is spoken rather badly at the resort. Sadly that hindered our experience especially at the reception as it took a long time to communicate. However everyone were very polite and kind.

Location

some staff and food. waited for long long time for dinner after order even there were a few guests. pancake was never baked well (half baked) for breakfast. a staff didn’t know (didn’t answer) where spa was in spite of the brochure is on the desk of front desk. she didn’t even try to ask other staff. I had this kind of small issues there

The staff was very kind and helpful. The breakfast was super. We loved the waiters (2girls and 1boy together in one shift), they were so cheerful. The girls who prepared the omlets and pancakes were very friendly as well. The hotel is close to restaurants and shops, markets so it was easy to find something for dinner. We had a lovely holiday with our 2 little children.

Some spa services were not operating.

The beach is right there....metres from your bungalow. The breakfast is a-la-carte (covid safe) but it is included in your room price so you can order what you want as if it was a buffet albeit a small list.

For the money we paid it exceeded our expectations so nothing to fault.

Khao Lak Laguna Resort is one of my favourite hotels in Thailand, everything is just perfect: the location, right on the beach but close to shops and restaurants; the staff, always attentive, professional, helpful, kind and speaking good English; the rooms (I stayed in the Oriental Villa, room 105, and I loved the decor, the attention to details, the wooden furniture, the cleanliness); the facilities (playground, two swimming pools, a pétanque court, ping pong, the gym, library, lounges, spa...). I've stayed in 5 star hotels which can't compete with the service of this 4 stars. Will be back for sure.

Everything was just perfect.

Amazing resort and location. I loved it. The staff were so friendly and nice. Breakfast was delicious. The beach access brilliant. Facilities are great.

All good here, big hotel property with a good selection of rooms. Daily cleaning and very attentive service. Breakfast was great with a variety of food. Pools were clean and great