Galway Heights Hotel

I admire the staff members response and their service in every where. They are very friendly and calm.

I have booked the mountain view room. but they offered me the other way, that is forrest view as they have allocated the mountain view room for a group. but my question is, that I have booked this room one month before . therefore , how can they offer that room to another group. Hence I propose to all travelers , you should call the property and confirm what are they offer you on arrival.

Food

Do not have a balcony

We are an older couple that stayed for 4 nights. This was the best hotel we had stayed at, the staff where very pleasant and eager to help with anything that would make our stay a good one. Not only was it clean the food served at breakfast and dinner was the best we had had whilst in Sri Lanka. We would use this hotel again if our age allows us to visit Sri Lanka again.

Everything was good. Only one thing they should get their Pool Table refurbished, as very difficult to have a good game with tears in the cloth and the balls do not bounce back off the cushions.

The staff was great. The hotel is located around 10 km away from the Nanuoya railway station, which, in case you're coming by train, would cost you around 1500LKR to reach. This too is after bargaining. The general rate is 2500 LKR. Overall, the hotel is quite pleasant, and the rooms are very neat and clean. There are acres of space to walk around the hotel and keep yourself occupied. The front desk was also very helpful in acquiring transport.

Would have preferred to have a wider selection of food choices. Additionally, my room didn't have a heater..So if cold is a problem, then you might have to take care of it on your own.

The Hotel is housed in a newly constructed 3 story purpose build building. To reach the hotel you have to drive on a road through Galway Forest. On reaching the hotel the hotel offered me welcome complimentary Pumpkin soup with some snack. There is no lift in the hotel but I requested for a high floor to enjoy the beautiful view from my room window. I opted for a room having windows on both sides. On one side view there was tea plantation on the other side there was mountain view. The room itself was very spacious with very nice bath room. The hotel lobby is nice and there is a billiard room on 1st floor. Before dinner the hotel offered us complimentary Papaya Juice in the hotel garden. I booked the hotel half board. The dinner offered was so delicious that I can call it the best food which I ate in Sri Lanka. It was severed in the most professional manner in different courses, having some starter, soup, salad, main course and fruit/sweet dish. Beds were very comfortable. Morning breakfast was also very good. The hotel garden is very beautiful we took many good photographs as our memory. I can safely recommend the hotel to all. Last but not the least, the hotel staff was very courteous and helpful. they guided me about the place very well.

Lovely colonial hotel. Very british Spacious bedroom, nice location.

Staff were trying to hard they need to take a step back . We felt uncomfortable . It took 5 people to change money for us. Sri lanka is very cheap but this hotel had the cheek to charge $50 for breakfast . We didn't pay that for the room. They checked our room before departure accusing us of scorching a table with the hair dryer . We were fuming. I only used it for 2 min I have natural curls .It should be confiscate if it caused that much damage.

The night before this place, I stayed in the worse place ever, so walking into Galway Heights was a HUGE difference. I was greeted with a warm welcome by the staff. They greeted me with tasty pumpkin soup. The room was clean and spacious. They also had shisha for a reasonable price was great. I’m so mad that I didn’t stay here longer. I was also able to get so much schoolwork done here.

I wish that they allowed shisha inside because it was a bit cold outside.

This is our second visit to Galway Heights. The hotel, staff, food and location is exceptional. The beds are comfortable, evening entertainment was professional and appropriate. We loved it !!!

There was only curry/spicy food on offer for the evening meal, bit I imagine alternative would have been offered if we asked prior. Overall .... no complaints 👌

The room was very spacious and clean with lots of plug sockets needed. The breakfast and food at the restaurant downstairs was really good. The look of the hotel from the outside is nice and well maintained.

The hallways need upgraded and the service was a little slow, however the staff were very friendly and helpful. There was no AC but they provided us with a fan.

ALL.The hotel was choosen on previous guests remarks. Never thought we would get into a beautiful homely hotel in Nuwara Eliya. The welcome and check in was quick and easy. The welcome from bell boy to reception and all was genuine. The room is big and very homely .view good.amenities are good.facilities good.bathroom Spacious and comfortable. The hotel ambience was superb with X mas decor and soft x mas music. The lighting is very good warm white not the Day light bulbs as some places have. The restaurant is big and very nice. The food we had was the best we've had for a long Time .The taste ,quantity and choice is very good. Please note some menues are a la carte due to Less number of people,however this is more or less compansated with the menu. This is abeautuful hotel with well trained good staff.we extended our stay by one more day because it was very homely. Thank you to the management.

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