Red Hotel Cubao, Quezon City

Room is quite big compared to the rest of hotels I've visited with the same overnight price. I'm loving the bathroom's interior

Customer Service. That's why my rating 8. I asked for a shower gel by dialing 0. Noone showed up after 20 minutes so I called again. 25 minutes passed and called them again and informing me that I just booked a standard room and i can't request for another shower gel. I told them there was only 1 small 40ml bottle of shower gel when I checked in. It should be actually two per room coz it's good for 2 persons. They handed me refill sachet shower gel instead. And why do you charge P50 for the pool towel? This is usually free in the other hotels. Why???

I liked the daily free breakfast offered by the hotel -- the breakfast meals were always hearty + filling. I also liked the friendliness and hospitality of all the staff who would deliver my food orders to my room every day.

The provided free wi-fi was spotty (2 full days of no internet connection); but it was sufficient whenever it was available. My bathroom also had a weird septic tank smell in it; but I am not sure if that applies to all rooms.

I like the bed a lot. Also the ambiance of the room. AC works so well. We booked deluxe and standard room and both rooms were nice. The location of the hotel is near everything (mrt,malls, restaurants,conviniet store). They always give us wake up call though we didnt ask for it so we wont miss our booked breakfast. The lady housekeeper is very polite and helpful; Also Princess from the front desk and the breakfast crew at the le muse restaurant. They accomodated our request for early room transfer from deluxe to standard so we dont need to wait for 2pm check-in.

There's some stains in the duvet cover in our deluxe room. I don't know why the shower gel is only available at deluxe room and not in standard room. This is supposed to be a part of simple amenities.

I like that the hotel is near every establishments kike malls, convenient stores, fastfood restaurant and the like.

It was a bit unusual that I got a small DQR than the usual that we always get whenever we take trips. I asked frontdesk if in any case there was a mistake in the room assignment but they said that it was correct. So we just had to let that one go, eventhough the room is more like SQR. Now came nighttime, I was about to go to the restroom when I slipped on water on the floor, it was the aircon spewing water and it was really in large amnt. We called frontdesk and advised about it but ut took a good 15-20mins for maintenance ro knock on our door.

Location was pretty great. Next to couple of malls and directly beside the Metro. The facilities were great and the staff was friendly. The room and the common places were neat and tidy. The view outside the room was great. Nice luggage storage facility.

The staff was friendly but it always took couple of reminders to send the home service for replacing something or to clean the room. The check in process took more time than expected.

There's no cellular signal inside the property. We had to head back down to the ground floor for us to receive text messages & calls.

overall a very good hotel, its really clean cozy and nice. The people working there is really nice, especially Tejie, he gave outstanding service and even let me play as dj in their bar. now we are at bar, one night we drunk so much that I womited in the red fancy chairs downstairs, and no one complained and next day all was totally clean, sorry about that. all in all a very good stay.

the pool is really cold, you have a perfect opertunity to make sun heating the pool so it’s not so cold plz do that :)

Only the lobby was beautiful.. Rooms are cozy.. if you wanna stay for long better choose a big size of room

I have requested for making up for my room. But unfortunately there was nothing like that. Parking was not available for us. Reception is on 5th floor. You will be lost if you come out from basement parking to ground floor. And you dont find reception or lobby. Then you have to proceed to 5th floor from there again take another lift to pass through to you stay

We loved the rooms as it is the same in the photos. Wifi is working properly and the air conditioning is working. The television is not working but we didn't need it so it's okay. Carla one of the receptionists is very professional.

Waiting time in checking in can be improved. There is one receptionist that was having an in issue with one of the guests over the phone, and she screamed in front of me and the other staff. It's not a big deal as I understand the frustration, however, you need to contain yourself over customers that are not really great to deal with.

I paid with breakfast included but when I got to the hotel they told me that breakfast wasn't included. I was disappointed because one of the reason why I booked the room was the breakfast and window since I'm on a 10 days quarantine. While at the front desk of the hotel upon finding out I was ready to cancel the bookings and i was willing to pay for the penalty, then they offered a room with a window with extra 150 pesos a day extra charged still without breakfast. I took then since I was already tired. I got to the hotel after midnight. I felt disappointed since in my booking breakfast was on it. All in all it was a ok stay. The window, I can see the light from outside and the sky plus birds helped me go through my boring 10 days quarantine.

It was misleading on the booking site I had booked with breakfast plus window on the pictures but I find out that there was no breakfast plus no window room unless I pay extra 150 pesos a day on top of my set booking. Next time they should be honest and not to disappoint customers.