Sortis Hotel, Spa & Casino, Autograph Collection

Love the restaurants (especially the 24 hour one).

I used to stay at the hotel two years ago and was able to use the gym 24 hours per day and the pool until late. Now both are super restricted in terms of opening hours to the point where a business guest such as myself working typical working hours can not use either facility which is a big negative especially when stating for 14 days as was my case.

I liked how helpful and friendly the staff is. Cleanliness of the hotel. The city view. The pool is beautiful.

The iron max wasn’t hot enough. I couldn’t figure out how to use blow dryer.

Still the best hotel in the area. Actual maintenance of the property. Friendly staff. Traffic seems to be picking up again. Good gym and good service overall.

Staff forgot a few things. Scrambled eggs were not good this time (I.e. blender) and breakfast selection was more limited compared to 2017 or 2019. Music in hotel restaurants was annoying but it always is. Rooms pretty basic and desk not clean enough for a five star hotel.

All employees we encountered were professional, friendly and went out of their way to explain things to us in English. Although our Spanish was very limited, the staff was very accommodating and helpful. That includes reception, casino and Bingo staff. The Concierge was excellent and answered all of the questions I posed on e-mail before our arrival. The staff made our visit a very pleasant one.

Recommend that they have more waitresses working the Casino floor on weekends.

The room was much bigger than expected. The room service was always very good and delivered in a timely manner. The gym was great. Very big with a great selection of equipment. The pool area was spacious. During the week it was nice and quiet with plenty of places to sit. On the weekends it could get (understandably) a bit rowdy. The room was nice and quiet. Great view. Excellent WiFi

The air conditioning was very loud. The shower temperature would change on its own accord from time to time.

Breakfast was not good. I had read reviews that were positive but I could not be more in disagreement. They only would give you 3 choices for breakfast and non were vegetarian. eggs were over cooked. Service was not good.

Very quiet room: the door is built to be very well isolated from the corridor and the panoramic window is equipped with soundproof glass. Nice room and bathroom, comfortable beds. Very friendly employees.

As the sockets are of a different type than the european ones (my bad for not knowing it), it had been a nice touch if they could lend out an adapter. Breakfast (just 1 cappuccino) a little too expensive

Awesome hotel. Lots of restaurants and shops near by. the water pressure in the shower is next level. decent gym, pool and conference area

Almost got stuck on the 18th floor. Elevator stopped working. thankfully staff let me use the service one to get down. I feel like I should have had stair access though?

The trip was amazing. Great staff, especially happy to have met young Omar and Juan. Two teenagers that were so helpful and polite for our entire weekend stay. They also speak fluent and were so helpful always.

Customer service was excellent and I got the opportunity to visit the city from the top of the hotel going back to Sortis Hotel is a must ❤️❤️