Somerset Grand Citra Jakarta

all was fine.

invoicing system can be updated to new generation.

Location is 4 mins walk to Lotte Mall. It is also across ITC Kuningan, Mal Ambassador and Lotte Mart. However, crossing the notorious Jakarta roads is quite tricky, as nobody stops for zebra crossings.

Level 5 is an awful level. Sound of traffic is extremely loud. Room is very outdated and actually frightened me. I requested to move to a higher level and paid extra 300rb IDR per night. Staff moved us to lvl 20, in one of the renovated apartments. Cleaning of the floors could be better. (Somewhat different to the Ascott which I usually stay with at Central Jakarta).

I find the whole staff to be very hospitable. The FO manager, Pak Eka, along with all the front office and housekeeping staff were very polite, attentive and accommodating in addressing my needs and concerns during my stay. The Apartment is very spacious; the full kitchen and washer/drier were very useful for my trip.

Overall cleanliness could be better. Especially around the bathroom and kitchen. But the management were quick address any concerns I have. There are ants problem in the kitchen, dont leave open food anywhere.

Had a short staycation with friends and very satisfied with the facilities. We experienced a 3 bedroom floor, with a very spacious room. The kitchen was equipped with home appliances enough for us to cook a simple dish to accompany during the evening. The ambience was warm and cozy, definitely would recommend it.

Its a wonderful place to be. We had the executive 2 bedroom apartment. It was comfortable and compleet. Also the gym and cardio room are good enough equipment. Next to the hotel is lotte mall. Good for shopping and dinner. But best off al is the friendly staff. Thank you so much

No complaints what so ever

Location is perfect, unit layout also good. Furniture a bit old but still comfortable.

Cooking utensils need to be change and so is the stove.

The Property is a service apartment hotel. I suggest for you all to experience the Premier room (which is the new renovated apartment room). They provide each rooms with a washing machine that can washed and dry in the same time. which is very convenient for traveler like me or even traveler with family. Their Kitchen also, provide an built in electric conductor stove with all the cooking appliances, and table ware, yet the toaster and coffee maker too. staff and security hotel are very helpful and cooperative yet their very good etiquette.

The second room and third room are all Single Bed, only the master bedroom is a king size bed.

Because of covid all the facilities were closed so its hard to say what they would have been like. We selected to have breakfast every morning, this was never delivered on time and was always cold, if we stay again we will not add this. The staff were great, always helpful when you needed them, there was an issue with the lifts as they kept breaking down, thankfully without people inside, they had them fixed by the end of our three week stay so they at least listened to people who complained and rectified the problem. All this aside it is definitely a great place to stay if you want things like malls and restaurants close by.

Covid restrictions

1. The location - you can easily walk to Lotte Mall and many restaurants nearby. You can cook also if you like (selected rooms) 2. Quiet and relatively peaceful for a hotel in Jakarta 3. My room is newly renovated so it's very clean and modern 4. The premier room size is big - just perfect for staycation with family 5. Value for money

None

Location excellent. Near a mall where you can choose variety of restaurants. Breakfast not so great. Lacked variety.. f we lt very safe in the area. Staff was so friendly and helpful. Room had a couple issues that were fixed right away.

Hours at lobby bar and restaurant. Closed early. Price. Heard there were some cheaper options. The hotel breakfast .