Ascott Sudirman Jakarta

The hotel has a very guest-inviting and welcoming atmosphere, right when you enter the lobby door. Friendly and attentive fornt-desk personnel, floor and room service quickly responding. The room had a very nice interior and was spacious. A highly comforting room with any amenities you need. The separate drinking water dispenser was very good as well.

The hotel is located in a safe business environment, yet somehow distant from everyday infrastructure around. For a supermarket you either need to walk quite a distance or you order a taxi for every tour you intend to do in Greater Jakarta.

The room is clean and spacious. The most important is the hotel staffs are very accommodating.

The breakfast is really simple for the prices of the hotel and it could have been better with more variety.

I love that my request for baby cot and chair is fulfilled immediately, the staffs are very kind as well. Room is spacious and facilities are top notch. Bed is extremely comfortable, AC is cold and comfortable.

Despite my request to ensure carpet is clean because I’m bringing a baby, we found a rusty needle on the carpet on day one, kindly take note of carpet’s cleanliness. Also, pls improve on breakfast. Taste is bland, and variety is so so. When we asked for a baby chair, we’re given a dirty baby chair that we didn’t even bother putting our baby on the chair.

I especially enjoyed the fact that the hotel allowed me to bring my furry pet friend and keep him in my room unlike other hotels in Jakarta or Indonesia, most of which don't allow travelers with pets. There was only a small pet deposit fee that is typically being refunded upon check-out. All hotel staff knew about my pet and provided everything we needed to feel well accommodated in their space.

Spacious studio, with comfy bed, large bedroom, a desk to work at, very fast internet connection. Nice panoramic view from the window. Food from the room service was OK, but usually already cold when delivered. Staff was friendly, checkin and checkout time below 10mins. A taxi ride to the airport outside of rush hours takes around 45mins, but may go up to 90mins in evening traffic. There is a small convenience store at the building, otherwise the closest mall with lots of shops and restaurants is 10 walking mins away (Lotte Shopping Avenue).

If you construct an apt building right at the highway it could make sense to invest in sound-proof windows. Also, if I light the sign "do not disturb" it does not mean that I died and you really don’t need to repeatedly call me or send your staff to check if I am ok. The access to the building is a bit difficult - taxi drivers need to drive around the whole complex, go through 2 checkpoints, it’s a waste of time. There were only 2 lifts available for a 40-floor building so prepare for some waiting time.

Approximately 600m-700m walk to the nearest Lotte Avenue mall with plenty of eateries.

All went well until the last day (Sunday), 31 July around 12pm to 1pm. The pool was crowded with kids and families which is fine as everyone deserves a nice way to cool the hot afternoon. As I began swimming, i noticed rice particles floating inside the pool and to my astonishment, I saw a mummy feeding her kids at the side of the pool with hands and occasionally rinsing her hands inside the pool. That really irks me to the core. I stormed out of the pool and wanted to complain to the person-in-charge but there were no facilities manager around. That was really disgusting!!

The cleanliness, the layout of the room, the TV channels and the sound system and most importantly, the strong and stable WIFI. The stay was an epitome of pure comfort - for the eyes, the mind and the body. Especially after a long day at work. Last but not least, special mention to the staff who have been exceptional! From the front desk all the way to the housekeeping staff. Keep up the awesome work.

I have nothing bad to say about this place. It has exceeded my expectations on all levels.

Best friendly staff, very well-trained and friendly towards my kitty cat companion. Thank you for providing all your support in diligent spirit, Angie, Oscar, Amalia and many others who were always there during my stay spanned over a couple of weeks. Thank you for all your rapport system you have established in this hotel. Kind greetings, Lara

Best view, especially at night, compared to any other hotels with similar price. Airy room space, clean and comfy bed.

Facilities in the kitchen is not as complete as other hotels with similar price. The security and receptionist could not deliver your food from online deliveries like any other hotels. You need to keep a piece of paper to retrieve your deposit, if you lose it they wont give it back. I can't ask for 4 bottles of water, even though I booked for 2 bedroom for 3 nights, they don't have water galon in the kitchen. The services here is the lowest compared to Ascott Kuningan and Ascott Jakarta to be honest :)

Great value regarding the applied rates ! Taxi available almost all time Location is relevant for any meeting on Kuningan area

No room service on the evening ! No double insulation, making room a bit noisy in the night