W Shanghai - The Bund

The staff are all extraordinarily helpful, polite, and positive! Despite the fact that my husband only speaks English, they were always able to help him with exactly what he needed, and never made him feel bad or guilty about anything he needed done - even when our bathtub drain stopped working, they fixed it quickly with a smile on their face, and then gave us an apology gift for the inconvenience! They really make you feel like a VIP the whole time you’re there! Not to mention, the facilities themselves are gorgeous. Beautiful views inside and out, and a fantastic ambience at all times. Also they noticed it’s my birthday during the stay so they sent over a chocolate birthday cake and a bottle of champagne to our room. It was super nice!

Room smelled a bit like smoke sometimes (mainly from the sinks), people might be smoking near their bathroom sink downstairs and that smell leaked over to our room.

I loved many things about W Hotel. From the cleanliness of the hotel, to the professionalism of all staff and the stylish decor, comfortable bed, as well as the stunning view from my room and generous breakfast options, there was absolutely nothing I could fault. The W Hotel ticks all my boxes. I highly recommend staying at W Hotel.

Nothing

I loved every single thing about it, the atmosphere, the rooms and even their amenities. The staff were also very attentive and when I asked them for an amazing experience they provided me with more than what I could ever imagine. I’d definitely give this place another visit if I’m ever in the area.

Had an amazing night stay in a Fabulous room overlooking the incredible Shanghai skyline. The staff were incredibly helpful and attentive. Alex the Guest Experience Manger greeted us on arrival and really made us feel welcome. The whole team really did their best to make it a wonderful stay and of all the hotels I’ve stayed at in Shanghai it was the staff that really went above and beyond compared to other properties. 5 stars!

Nothing to dislike. Had a wonderful stay.

Staff members are fantastic and extremely helpful on all aspects! Hotel facilities are matching the 2024 technology! If you are into modern technology, here is the place for you !

Price on room charges

Fantastic room and amazing service at check-in, check-out and particularly in the restaurants. Special thanks to Maarten and Eowyn for their attentiveness and warmth.

The view in my king corner room was exceptional. I particularly liked the bathroom, as well, because the bathtub was long enough for my tall body, there were carpets in the bathroom, and the products smelled wonderful. A few other things I appreciated were the Bluetooth speakers, wine glasses, several bottles of water, and magazines to peruse. One last thing that I loved was the breakfast! I could even take some bakery items to go!

Nothing!

I had a wonderful birthday at W hotel with my family. Our rooms are with stunning bund view. The staffs are helpful and kind. Check-in and checkout went very smooth. We will definitely come back!

The location is perfect…

noise in the female change locker room area, from ladies drying the hair and in the toilets etc….if possible, can you block the noise for the resting area to be a quiet resting space

The service was so exceptional, and the staffs were nice to give us a free upgrade for our room because we could not check-in at our desired time. The spacious room had a great view with a very comfortable bed, and I could not ask for a better room. The breakfast also had a great variety with such good pastry. They also allow you to take the food outside the restaurant, which allowed us to take some of our favorite pastries home. The stay was exceptional and was worth every single penny.