Hotel Panamericano

The staff were polite and helpful as we struggled with the language barrier. The breakfast was amazing. Every day there was fresh fruit, yogurt, cereals and granola, two egg dishes, sausage, makings for grilled sandwiches, and an entire dessert table (which I have never seen at a breakfast before). This really added to the value of our stay. The location was convenient to the metro, La Moneda, and Plaza de Armas. There are also many restaurants within walking distance.

There were some "cosmetic" things with our room that perhaps needed updating, but nothing that detracted from our stay.

A great value and great location. It's walking distance to many museums (most of which were free!) as well as many other attractions/destinations such as Santa Lucia Hill, San Cristobal Hill, the Lastarria and Bellavista neighborhoods and more. Central to many metro and bus stations and right next to the busy walking avenue during the week which is very chaotic but very fun. Then it goes completely silent during the weekend. The bed was comfortable and the room was just fine for what we needed. The free breakfast was a main reason we booked the hotel as we ate out basically all other meals. It was adequate to put something in our stomachs for the start of our busy days. The staff were all very friendly and welcoming.

We struggled with a language barrier more than we expected, but that is on us not the hotel staff. Just a caution to others who don't speak fluent Spanish. Everyone at the hotel was very friendly and did their best to help or grab someone who can understand.

Actually stayed there twice during a week-long trip, 2 days each time. It was a bit difficult to find the front entrance as it opens from a tiny side street. Front desk staff did not have great English, but tried everything to accommodate and help. Room was clean and comfortable, hotel is smack middle of downtown, about a block from the presidential palace, walking distance from a lot of restaurants and shops. We liked that they provided free parking nearby, and the breakfast was EXCELLENT! Full breakfast with eggs and pastries and everything. Staff was friendly and helpful, definitely recommend!

Staying on the 4th floor we could still hear the live music at night from a nearby restaurant. 2nd stay at 7th floor was quieter. Be advised, during winter month central heat is only turned on at 5pm for the night, but there is a window AC unit that can heat too.

Great central base for Santiago. The room was comfortable, super big bed and warm shower. Nice view from the windows and for how cold it was outside, it was always warm. Big bottle of water on arrival and room cleaned daily. Central to everything, we walked 5 mins to the main plaza. If you don't mind a walk it's not too far to lastarria and bella vista and even though we walked back at 9/9.30pm the streets were always busy enough i never felt in danger. 20 min drive from the airport and even though we speak english the front desk staff all could help with everything. We checked out at 4am and they still were available to assist. Would stay again

The bedroom was big with a large comfortable king bed semi separated from wardrobe & bathroom area. It was spotless and well maintained. complimentary water and a good mini bar selection. I liked the way the besote light turned in when you put the key in the socket upon arrival - a nice touch arriving in the dark! The hotel is also a few minutes from one of the hop on hop off bus stops.

The hotel is in the historic centre which has its pros and cons - the one I struggled with was finding somewhere that wasn’t fast food to eat dinner on a Saturday & Sunday evening - the place is very much alive during the week day but found it a bit empty at the weekend.

Spacious room, confy bed & very clean. No noise at night. The staff at the front desk was very nice. The location was great, you could reach plaza the Armas with a short walk. Next to the small Precolombiano museum.

- The staff at the breakfast was a very stuck up. They were always super defensive & triple checking if we were lodging there. I get that you need verification, but please do it in a professional & courteous manner. But don't let that stopping you from booking there - overall good.

Really good value for money. Very good location in the city center, with plenty of restaurants, markets and at a walking distance from museums and other points of interest. Breakfast was very good, with plenty of options. Option of a free covered parking place nearby.

Bad soundproofing, we could hear the noise from the street as well as the noise from the other rooms and corridor (really annoying waking up very early in the morning by the housekeeping staff talking and working in the corridor).

The price was right and the amenities were exactly as described. Although some reviews described the surroundings as noisy, my room was quiet and pleasant. I enjoyed the breakfast buffet and loved the location.

My only critique is that until the last day of my stay at the hotel, the breakfast offered no vegetable/salad offerings. The on my last day there was a large platter of cucumbers and tomatoes. Otherwise, it was delicious and I have no complaints.

Central location - it is nice to watch the people from the breakfast room. Most of the Santiago tourist locations are walking distance. The metro station is also closeby making commute easy. The breakfast was good. The room is large, clean and quiet. The amenities were modern and adequate.

Little hitch in the check in process.

Excellent location, spacious clean room

Check in took forever, we had just got off an international flight and I had paid extra for early check in, but the system they are using to track rooms must be ancient. When we finally did get a room it wasn't fully ready so we had to wait a little longer. It wasn't a problem, but the hotel could definitely improve in that aspect.