Holiday Inn Hotel & Suites St.Catharines-Niagara, an IHG Hotel

We ate at the restaurant every morning and it was exactly what we needed. Staff was always accommodating and wonderful. Upon leaving on the 18 th there was broken car window glass on the parking lot and on both side of my truck. My heart sank for a minute but I realize quickly my vehicle was just fine. Thinking maybe was the car parked in that spot before me that the windows were busted out on. All good, Matinence guy came out and swept it up real good so I didn’t have to roll over it. That man was great. This was not the hotels fault, but rather some people don’t know how to act. Glad my new truck was ok

Just the ride in the elevator bothers me, everything else was perfect

Location was convenient - lots to do right at the hotel, choices of 3 bars right at the location. Tim Hortons down the street, Boston Pizza next door and a McDonalds just a ways down.

Elevators at the hotel - small, cramped and the carpets in the elevator smells of feet and dog. The hotel is several floors high so you would think they would have better elevator systems for a hotel that is a tower. Rooms were quite clean, but could have used some greater detail to vacuuming the carpet.

The Room was a nice size, very clean. We arrived from out of town early, and were allowed to check in at 2:30 pm. The lady had some difficulty locating my reservation despite having proof and showing my confirmed reservation on my phone. We began to worry. Eventually she found it. Beds were VERY comfortable. My friend used the Pool the next morning and said it was heated. In the evening, the hotel was quiet. Our room had a nice fridge and microwave. It also came with a coffee maker and coffee pods which my Friend enjoyed. I had Nothing!! NOTHING provided for NON Coffee drinkers, that's me. We stayed only One Night as we came to see a Play at SHAW Festival in Niagara-on-the-Lake. Our Hotel was a 30 min. drive to Shaw, so very convenient. Hotel was also close to restaurants, so we were able to find a place reasonably priced since we are on a budget. Thanks St. Catharines for a Fun Time.😁

I don't drink Coffee. Room didn't supply a kettle, or Any Tea Pods which annoyed me. Hotels supply Coffee always but not for people who Only drink Tea. Tea should also be Offered!!!!!

braekfast was ok but they charged me extra for coffee as i had opted for orange juice to start our meals. They7 have a rule that you cannot have a juice with a coffee,., Youre only allowed one! Staff were very friendly and warm.

I was ovewwrcharged above what i was quoted with booking .com. They said it was for parking and use of their amenities! ($29 +) !!! Ive a bad taste in my mouth as it was already overexpensive

Friendly staff. I had originally booked a two queen standard room but then I requested to have a king bed with jetted tub room for the same price because it was my wedding anniversary and we didnt need two beds and they were happy to obligde at no extra cost. That was amazing and the room was more than what I expected. Also it was a 7 min drive to the Lake house restaurant where we had our anniversary dinner and a 20 min drive to the falls which we did after check out. Lots of things near by such as shopping and dinning etc

The view but not a big deal. We didn't go there to sit and look out the window lmao

The location was Great,close to different choices of eaterys,closer to The Niagara Falls.Vashti at the Front desk was very Pleasant and helpful.The arcade and bowling alley was Nice.The coffee shop in the lobby was so convenient

The room service food was Great,could of been more value for money though.

This hotel was an excellent value for a short stay. Very convenient to the QEW, to Niagara/Toronto/wine tasting. The area has fast food restaurants, shopping nearby. The hotel has a lot of convenient restaurants and entertainment options, the COVID restrictions were really well handled. Our room was clean, beds were comfortable, nice decor and a microwave and fridge offered good options.

COVID restrictions made the lobby feel empty, the fitness facilities and pool had to be booked in advance. This is not avoidable these days and the staff did their very best to make people feel comfortable.

We booked a suite. The rooms were very spacious. Bedroom has windows, so it was nice and bright. The black out blinds for sleeping is an added bonus! (Living room area is dark as there aren't any windows). WiFi and parking are complimentary.

My only complaint!! We booked an accessible room. Doors do not open electronically which makes it extremely difficult to move a disabled person in and out of the room, given the strength of the automatic door closure. There is no way to keep the door open to make it easier. Even a suitcase couldn't keep it open!

There was no breakfast provided. Location was good for the event we attended.

The room was very stuffy and stale on entering the room. We had to spray a bottle of perfume to counteract the stale air. We also were unable to locate the remote control for the TV. We had to manually turn on the TV, and change the channel. That was an inconvenience.

Everything was great but the breakfast. It is usually a buffet but they offered menu with very limited options. The food was good.

Everything was great but the breakfast. It is usually a buffet but they offered menu with very limited options. The food was good.