Sant Jaume Design Hotel

This property is part of a small portfolio of Mallorcan properties owned by IT Mallorca. We stayed at their eco retreat in Can Auli, in Pollença, (AMAZING) and then at Sant Jaume. I also went to look at Can Alomar (also in Palma). Each property is unique, the consistency is the exceptional staff. We interacted with about 8 different people at the two hotels and each one was friendly, personable, energetic and above all...competent. I had booked the first property direct, and the second via Booking. The staff went above and beyond to welcome us, explain the city, the property, the local artists, make reservations, suggests activities etc. The rooms are each unique (in all properties) and all have history. I would/will go back to these properties and send guests (I own a hiking tour company). Though these are luxury properties they feel more personal than traditional 5 star hotel chains. It feels friendly vs formal. Breakfasts are outstanding. The pools/terraces at both properties fit well with the location. We were there off-season however it was lovely to have the opportunity to go up on the terrace, or use the spa (privately for an hour complimentary for all guests).

I could use easier access to USB/USC chargers in the room near beds and an extra bathmat if the room has both a shower and a bath (as ours did!).

The staff was wonderful…so friendly! They took the time to make us feel at home, gave us a tour of the hotel to include the rooftop area which had a great view and a small pool. They also took out a map of Palma and gave is recommendations of sights to see and a list of restaurants. Spacious room! The location was great…within 15 minutes of the popular attractions. Also, as an added bonus, they have a private spa area that you can reserve (no extra cost) with a warm indoor pool, a sauna and lounge chairs to relax!

Staff amazing, they couldn’t do enough for you alway at hand ready to please, hotel really clean, food and drinks nice.

If I have to say something, the gyms only small but to be expected as it’s a small boutique hotel, the room service menu wasn’t the best, and plastic cups for drinks on the roof top can understand if it’s really busy but when it’s not I think glass would be preferred but this is is me being picky

Excellent location Room was large & bed enormous - extremely comfortable Bathroom toiletries & facilities with dryer & straightener really lovely One of the best hotel breakfasts I’ve ever had! Staff extremely helpful booking meals and activities elsewhere, amazing service by very friendly staff Beautifully designed, a very peaceful stay 10/10

Limited menu for dinner - we went out for dinner every night

- Staff were very helpful and friendly. The recommended list of restaurants was appreciated - Room was modern and well equipped. Good wifi and Air Con - Pool terrace was quiet and clean. A Pleasant place to spend an afternoon. - Room was cleaned and looked after by staff throughout. Always clean and tidy. Super stay!

- Nothing, was perfect.

Second stay here. Hotel is stylish and a great location. The roof terrace is a definite plus. The staff were pleasant and helpful.

Personally, we missed the Illy nespresso machine that they used to have in the room which was a nice touch and gave instant coffee sachets instead which are not to our taste...Would love it if the hotel had a "proper" bar where you could go for a cocktail at night as it feels as if you are hanging around in the hallway in front of the door. For that reason we did not eat or drink in the hotel. The rest ticked all the boxes.

the property is beautiful. location is very good. spotless clean which is key for me in a hotel experience. the room we had was a suite and it was really comfortable for a family of 3. the spa which you could have for yourself for a little while is a big plus! the staff is professional although they could notice it was my bday at check in and do a little extra gesture. i stayed at the sister hotel last year at the same day and the staff was indeed aware of my bday! But all the rest was fine!

nothing i disliked. maybe the breakfast is not up to the hotel expectations.

Amazing location, great design features, amazing rooftop, really helpful staff and quality rooms.

Breakfast - you cant charge people for extras when they've already paid for the breakfast. The coffee from the machine wasn't up to scratch & it would be nice if it wasn't self serve?! Taxis - if the hotel orders a taxi with baby seat then that is what should arrive, even allowing for availability from the taxi firm. Otherwise alternative arrangements can be made. It is dangerous to take a ride with a child not appropriately protected.

Excellent location, bang in the centre of Palma. Welcome was warm and Informative, providing arrival drink, local information and guided tour. Room was clean, comfy and attended twice a day; champagne on arrival and little chocolates at night. Roof terrace is a great sun spot and feels private. Overall excellent and we will be back.

The room was fantastic and I highly recommend getting room with the outdoor terrace. It was spotless throughout. The staff were super friendly and very helpful along with excellent English. Excellent complimentary cold drinks on arrival and within our room.

My only criticism was the air conditioning could be slightly colder. The weather was warm but usual for the summer months but the room definitely needs to be able to go to 18 degrees rather than 20 degrees during the summer months.