Dusit Thani Mactan Cebu Resort

Gorgeous resort hotel. Stunning reception area and infinity pool. Good food and varied choices. Very nice rooms and good gym. Very polite staff.

Got convinced to go on an overpriced boat trip even though the weather wasn't right from it. There isn't much to explore on the peninsula, so this is really a hotel where you just stay and enjoy the hotel. Comparing to other hotels in the area, it is expensive. This hotel attracts influencers like flies to...

the facilities, the room

the restaurants, very bad service. :( (not the buffet though, staff at the buffet are awesome!) The resort is very far from the restaurants outside and because of this we have high expectations with the available restaurants inside. unfortunately the food is not so great for the price. the service is not good as well! :(

The staff were very friendly and accommodated my request to have a room with seaview which was amazing.

Amenities were not exemplary and food was very expensive. Breakfast was not included in the cost because I booked with third party.

My stay at Dusit Thani was a great overall experience. The staff is extremely friendly and professional, the facilities are in excellent condition and the overall ambiance is also very nice, calm and relaxing. The pool is nice (it could be a bit deeper for my taste but it is ok), and the resort was not too crowded (I was there in the second week of February). Breakfast, lunch, and dinner can be taken at a variety of bars and restaurants, all of which had good food and a great view. The photos of the property really do reflect the place well. On a side note: the fitness center is quite nice and one can get a decent workout in between relaxing at the pool and dinner!

The location is a bit of a mixed bag. On the one hand, it is close to the airport whilst not being affected by airport noise. On the other hand the road infrastructure there is less than excellent, and depending on the traffic it can either take 20 minutes or 90 minutes to get to and from the airport. Also, there isn't much around to see. I was planning on relaxing in the resort so this did not bother me at all, but if you want to explore a bit on foot it might not be the most exciting area as you have to take a taxi/grab to get to the next best starbucks. And, on a more related note: whilst the pool is great, the private beach is quite small and the ocean there is not suitable for swimming as it is quite shallow.

i was happy with the facilities in general. the suite was perfect for my family. service was excellent.

the master bedroom’s toilet was not draining properly after shower. the floor on the toilet was soaked overnight, was worried about the elderlies’ safety. hopefully it was a one off incident. also i wish there was a beachfront and/or beach guests will enjoy apart from the pool

All the staff were exceptionally helpful and polite at all times. They couldn’t do enough to help. Their training is to a very high standard. Well done, keep it up and thank you!

The beach is a disaster area. Very deceiving pictures on the web regarding this. Also, the location is not the best. Given that Cebu is such a huge tourist destination, the lack of facilities and infrastructure around the road with all the main resorts was somewhat shocking. Stepping for a stroll outside of the resort was really not an option as there is nothing around; not even pavements on the road.

The property is beautiful. Just a renovation work in progress, since they’ve been hit badly by typhoon Odette. It was a busy weekend, being a long one since it was a holiday in Cebu. Service is wonderful. Restaurant for dinner was at the Sunset cafe temporarily, since the typhoon, so not all items on buffet needing warmers had it, so some were cold. My table reservation was given to somebody, disappointing, but accommodated with my demand to be given what was available/reserved for a different group who didn’t arrive. They were busy, and staff still coping…needing improvement, but staff are all kind and hospitable. Beautiful rooms, beautiful design of resort, well planned for the property they have in Mactan Cebu. White sand beaches is not something to expect in Mactan Cebu, just an fyi. But being by the sea is still calming and relaxing, and they have a nice huge pool. Still a good relaxing stay over all. I would come back.

Room

There was a lot of staff in the lobby who greeted us when we arrived but no one helped us bring our bags and accompanied us to our room. The front desk just gave keycard and let us find our room. Knowing that this is a 5-star hotel, I wasn't expecting this. Also, 30 minutes before we checked out, the staff knocked on our room and checked what was purchased on the snack corner, I was in the bathroom and in a hurry to open the door thinking it was something urgent. Can't they wait till we get out before they do the room checking?

The staff are friendly and work really hard. The pool is huge with a beautiful view and the water temperature is perfect.

The room could have been cleaner. When we arrived there was hair in the bathroom from other guests. In addition, we could not have breakfast on the day of our leaving as our flight was too early. They provided a breakfast in a box but the pastries were rock hard and the egg sandwich was less than to be desired. This was disappointing as we paid a good amount for the breakfast. We also did not realize how far out this hotel was. There is no where to walk to which means that you have to eat at the hotel.

The hotel exceeded my expectations. The open lobby had a beautiful tree out for Christmas. There were a few varieties of places to get drinks and food. Not many local food options for lunch and dinner, but I am not a foodie, so I didn't mind the more international choices for food. The pool is spacious and I never had an issue getting chairs at various times throughout the day. I loved that the pool was open late, until 10 pm. The breakfast was great - so many options for different types of food & lots of local food options to try.

The location was quite remote. Honestly, I did not mind this at all. We barely left the hotel grounds beyond going to eat in Cebu City one day and for massages at Cacao Tree Spa about 10 min away. There wasn't much to do close by in Cebu City as a lot of the attractions are further away on the island. It took about 30 min to get to the airport and about 45 min to get to Cebu City because of traffic. The hotel is very helpful at getting taxis when you want to leave the hotel. If you get stir crazy, maybe not the best hotel choice. I enjoyed the hotel itself because it had enough to keep me occupied and feed me for my vacation as we were aiming to relax and hang out.