Mercure Almaty City Center

I stayed in this hotel for about a week and would consider it for my next trip to Almaty. My room was well equipped and featured a big bathroom. It was very clean and more or less soundproof with a nice view onto the city. Since my stay happened to be during my birthday, hotel management decided to surprise me with a cake and a kind note in my room, this was very much appreciated. Thank you again for that! Overall the attitude of the staff was very good, professional and welcoming.

I got the chance to try out the hotel's gym. Regarding the size of the room I would say some additional gym equipment/machines could be placed in there.The breakfast was good, although it was missing some simple fruits like: bananas, kiwis etc.

It's a great example of Mercure hotel, which are still very different from country to country. This one is great and I will definitely return many times - I know where to stay in Almaty next time. If it doesn't spoil, it would be one of the best in its price ratio.

The only drawback I can point out is the absolutely shameful iron. It's cheap and doesn't have a steam function. Don't know why you cannot afford buying modern ones. Please try to figure this out. The rest is perfectly fine.

The location of the Mercure Almaty City Center hotel is impeccable. The staff at the hotel were very welcoming on arrival and throughout our stay from our first steps in the hotel all the way to check out. The suite we booked was very spacious and had nice amenities. It's a great place to stay in the lead up to big events.

Some of the lights in the shower area of our room needed to be replaced but this was a very minor problem.

Room was spacious and clean. The beds were very comfortable. The hotel lobby was nicely decorated and the front desk staff were friendly and helpful.

Staff at the spa reception desk were rude. Shower head in our room needed to be cleaned or replaced as the holes were clogged with mineral build-up and the water didn't spray well.

My fiance and I really enjoyed our stay at Mercure. We had the superior king suite, which was wonderful. Great location and good service. There are lots of food places near by - we liked Marmaris restaurant and Fornarina - both are just across the street. Plus there was a grocery store right nearby (Magnum), very conveniet.

The only thing that dissapointed us was the bath in the superior king suite. My fiance really wanted a big bathtub (after lots of traveling) and we got this suite because the bath looked wonderful on the pictures. Unfortunately the pressure in the faucet was really weak, so it was basically impossible to fill up the bath. Maybe it was that because our suite was on the 11th floor? Not sure, but that was the only downside to our stay.

Room is spacious and modern. Staff is also helpful. Breakfast is really good. Jacuzzi with the view of Tien Shan mountains is unbeatable. Many choices of restaurant and Arbat street is a few minutes' walk from the hotel.

Nothing to dislike.

Great location, perfect breakfast, serenity inside the room, attentive and well trained staff with perfect English communication skill, especially the Ektarina (Kate) at the reception was very very helpful to us. Will come back to stay again!

Shower and bath tube water needs to be warmer

Everything was perfect , approx 3 minutes walk to the main shopping street. Very friendly staff, and clean hotel. Reasonable prices for in-room dining and the coffee bar on ground floor. The only reason I gave an overall score 9 (not 10) is the lack of swimming pool

No swimming pool

The location of the hotel and the room

1. The price is too high for 4 stars 2. Shattaf is not available in the bathroom 3. The breakfast was with little choices

Beautiful boutique hotel near cafes, shopping and not far from the main sights. The room was spacious and very comfortable, as well as a wonderful design. The staff were very helpful and kind. Would definitely recommend it!

Nothing, it had everything we needed!