DoubleTree by Hilton Almaty

I checked in early and I had to pay 50% of the rate for only 5 Hours earlier than normal Check in. I would expect to pay but not that much. May be 25%. If you arrive early at a Hotel because of flights, I believe a customer should not be punished for it, but rather accommodated.

Very nice location to access downtown either by car or on foot. Spacious and cosy lobby area which fits for both - quick cup of coffee or business meeting.

Room definitely needs refurbishment. As we checked other options proposed (2x) I may say all the rooms looked similar in respect of the worn-out status. Hotel's service team needs some training as cleaning service was actively knocking and trying to open the door a few times while the tag "Do not disturb" was displayed on the door's handle.

The employees are very gentle and friendly. The room was clean and fresh.

I had better expectations about the room's condition. Nothing critical, though the ceiling and walls were painted roughly. As guests, we had free access to the spa centre but no one explained it to us. I would spend more time in sauna and pool if I knew :(

Safe area around and clean territory, pleasant to arrive, pretty calm since located in a residential courtyard. Fine spa, nice staff and massage professionals. Good breakfast and excellent rooftop restaurant with a terrace and fine international menu. Despite event centre and location it has always been calm and noiseless around. Spa center has a recent in-door guests and never seen there more than 3 people besides.

Would be nice to have clean windows for pictures

Great and fast check-in, friendly and helpful service. English speaking. Nice lobby with plenty of seating and a bar. Clean and comfortable rooms with mostly a nice view. The gym, the spa facility with pool is fantastic! With in general fair prices. The location is super! With nice selection of high quality restaurants/bars closeby.

Despite all positives, the service is great and kind hospitality, modern interior, with views over the city and mountains. The food in the roof top restaurant isn’t good/tasty and well prepared. Several experiences, while being highly priced. From a Hilton (double tree) standard I do not understand. And which if improved would definitely upgrade the total experience of the hotel, your stay.

I had a wonderful stay with my mother and daughter. The room was fantastic with view of the mountain. The night manager was a wonderful gentleman who gave us cookies on arrival to the property and on our departure. The restaurant recommendations made by the team were also fantastic!

Sadly the wifi didn't work in the room.

The room was absolutely lovely; a very comfortable bed and a great view. The staff were very kind and the maids in particular did a fantastic job. The spa itself was incredibly lovely (though the Turkish bath is really more of a steam room and too hot to actually use), and the facilities are wonderful.

It is not the best location in the city if you are a tourist, as most of the sights, restaurants, and cafes are not in the immediate area. However, there is a metro fairly close by and a wonderful art museum just a few blocks away. The biggest downside for us was breakfast not being included. Yes, the breakfast was super, but most of the comparable hotels in the city include a breakfast of similar quality. The cost of the breakfast is also fairly high for the city at 6,000 tenge per person. Still, we thought it was a lovely hotel.

Rooms were equipped with every requirement like shoe polish and full toiletries, iron and table. Everyday cleaning and changing bed covers

Generally good. Rooms and toilets are clean but not exceptional as one would expect from a 5 star rated famous chain of hotels

We travelled to Hilton at early January 2022, when the bad events took place at Almaty. We were not able to leave hotel due to military situation and curfew. Also we had to stay 2 more days because we could not leave the city. Hotel provided us with 50% discount and allowed us not to pay for food services until our checkout, since our banks/cards/internet did not work and we could not use our cards to pay.

They have spacious and clean rooms. Dimitri was helpful for check in operations. Only hotel in Almaty which has hygiene shower in the toilets.