Holiday Inn Express - Almaty, an IHG Hotel

Price, cleanness, breakfast and staff. The service was good, some of staff were very very helpful, my wife get sick receptionist ALINA help us calling doctor, and she stand with us for more than half an hour translating, and every time and then she was checking if everything is ok, I really appreciate that.

A bit far from the city town. And the hotel charge me double charge for 4 nights, I realize that when I came back home, I email the hotel but no response, I call, they said write us email, I wrote again, they said we can’t find your name, I send them copy of the reservation, they said we can’t find that we change you double, I send them copy of the statement, after that they kept quiet no reply, despite my several emails, they just ignoring. I contacted my credit card office and submitted the dispute, within 2 days credit card agent refunded me my money back.

The location was ok, close enough to the city center, but we've been using taxi to move around anyway, so it really didn't matter much. The mountain view from the windows was great though. The bed was comfy, the room clean, every day we got a fresh bottle of water, pretty handy to take with you on a walk. Overall, everything you'd expect from a 3-star chain hotel was there.

The breakfast was meh, a very small selection of bland cheeses and meats, awful scrambled eggs, very little fruit and veggies. The only redeeming thing about it was the coffee machine. We tried having breakfast there once and then decided it wasn't worth waking up for.

Design of the hotel is pleasant, clearly for business travelers but it also works well for us. Very comfortable, just missing a few things like hand bidet and fridge in the room. Helpful staff, most of them speak English well and conduct professionally, and will do all they can to assist - for this I'd like to point out several occasions I was helped by a Assanali at the reception. Almaty is a pleasant city to walk, and with a metro station not far from the hotel, it is quite convenient to get to quite a few places for food, shopping or sightseeing. Lastly, breakfast is good - you're not spoilt for choice, but have enough options to cover cold/warm starters, mains, salads, cereals etc. I especially like the baursak (a kind of bread) served here.

Nothing's perfect, so here goes: 1. people talking from the corridor can be quite audible if they talk loud enough but overall noise level is acceptable, 2. the gap of the bathroom door is just high enough to run my toe under it, so be warned, 3. there's no gym, and 4. if you're looking for a view, there's nothing much to look at unless the smog clears up to reveal the snow-capped mountains (it did on our last day in Almaty).

The Location is fine , and the breakfast is mazing , suited for all ethnic peoples like Asians , Westerns etc

Even though it is moderate winter , and since the room is having the fixed window , and not able to open for fresh air , the AC is not functioning properly for circulation of air . This is reported to the reception , and however not solved in the next two days . This is a big concern , and unable to have a proper sleep . This facility is a big concern

The room was very comfortable, the bed was just perfect. Brilliant cleanliness, special commendations to the very nice cleaning staff. The hotel bar was very cozy and I especially liked the nosy, international atmosphere, while I was working from my comfortable armchair.

The immediate surroundings of the hotel do not offer much to do and walking around is not the best idea either, there are no restaurants, parks or shops in the near. Unfortunately, the hotel is so overbooked that it was impossible to extend my stay.

Very nice fresh hotel. Rooms look even better than some 4* hotels of the city. Room well equipped, thought of details. Cleaning good. Breakfast was fine with decent coffee quality. Bathrobe you have to get at the reception though, but I did not need it.

No fridge. Wifi code that they gave me at the reception stopped working the next day, so I had to get a new one. At breakfast one day there was another cook probably, therefore only on that one day it was not that good. Rest of the days good breakfast with a bit of everything (fruit, pastries, eggs, sausage, yogurt, vegetables etc)

The hotel located in the centre was confortable and very clean. Breakfast was good enough but not so rich. Staff was helpful and friendly, however we spent 5 night in the hotel. We came early to the hotel first day due to our flight schedule. We wanted to have a breakfast but the staff in the reception (I did not like her facial expression and sullen) did not allow us to have a breakfast. She said we did not have right for breakfast today. I said we would stay 5 days in your hotel and at the Last day we would leave the hotel early without having breakfast due to early flight schedule. I said " can we please have a breakfast instead of the the Last day we will not get it". She said again, NO, No, NO.. THIS is not helpful and hospotality. This situation really bothered us. Anyway apart from this state, others was good.

We spent 5 night in the hotel. We came early to the hotel first day due to our flight schedule. We wanted to have a breakfast but the staff in the reception (I did not like her facial expression and sullen) did not allow us to have a breakfast. She said we did not have right for breakfast today. I said we would stay 5 days in your hotel and at the Last day we would leave the hotel early without having breakfast due to early flight schedule. I said " can we please have a breakfast instead of the the Last day we will not get it". She said again, NO, No, NO.. THIS is not helpful and hospotality. This situation really bothered us.

Clean, good location, nice staff.

Constant humming of the electricity wiring from behind the wall and very low wifi signal in room 614. Windows do not open.

location and quality of furniture

I didn’t like the way they treat customers when they check out. my room was automatically locked at 11:45 so I could not enter and I had to go long way downstairs to ask receptionist to reprogram my key. she tried to do it but reprogramming didn’t work, 5 minutes later I’m back at my room but still can’t enter. so I have to go back again second time. and again I told her that the key is not working. I went again the third time - the only way I could solve that problem is by asking cleaning lady to open my room. I was late and it was very stressful experience. I never had such an incident at any hotel. I believe this is due to bad programming algorithm of their software.

I must give a special mention to your front desk staff, particularly YASMIN, who went above and beyond to accommodate our requests and answer our questions. Her professionalism and courteousness truly impressed us!

the windows in the hotel rooms appear to be fixed and are not able to be opened.,there is no slippers in a room, It might be beneficial to consider expanding the breakfast menu to include more options